If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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Flight from your city of origin to Athens International Airport – Eleftherios Venizelos. Assistance at the airport and transfer to the hotel (see specific conditions regarding flights).
Depending on the arrival time, we may have some time to explore the city of Athens. Dinner is not included, but it may be organized as a group depending on the arrival times.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
A day dedicated to exploring the legendary and famous city of Athens.
Starting from our hotel, we will walk through the streets of the city towards the monuments surrounding the Acropolis. We will visit the Acropolis itself. Around the Acropolis, we will follow a route that includes stops at the Ancient Agora, the Temple of Hephaestus, the Erechtheion, the Theater of Dionysus, among others.
After a refreshing break at a local taverna, we will continue our cultural exploration, walking through iconic streets in historic neighborhoods like Monastiraki and Plaka. Plaka is the oldest neighborhood in the city, also known as the "neighborhood of the Gods." Upon returning to the hotel, the group will have the rest of the day free.
Dinner is not included, but it may be arranged as a group and reserved by the Papa-Léguas tour leader.
After breakfast at the hotel, we will depart early in the morning heading north towards Meteora, specifically the town of Kalabaka in central Thessaly.
During the bus journey, which will take approximately 4 hours with stops, we will cross the regions of Attica and Central Greece, offering a rich variety of colors and landscapes along the way.
Upon arrival, the group will have time to check in at the hotel and enjoy a well-deserved rest. Optionally, after the break, we will stretch our legs with a visit to the center of Kalabaka, strolling through its narrow streets while admiring the monasteries perched atop the rocky cliffs at sunset. We will also explore the town's churches, including the Holy Church of the Dormition of the Virgin Mary.
This day is dedicated to the Orthodox Monasteries of Meteora, a UNESCO World Heritage Site.
In the morning, we will depart from the hotel by private transport to the rocky summits of the mysterious monasteries, stopping at viewpoints with breathtaking views of the town of Kalabaka and the stunning rock pinnacles. We will take short walks between several of the monasteries along historical dirt and stone trails once traversed by the Orthodox monks.
Among the various stops, we will visit some of the "suspended in the air" monasteries (the literal translation from the Greek word Meteora), starting with the legendary Agios Triadas Monastery (Holy Trinity). Next, we will visit one of the main monasteries of Meteora, the Transfiguration Monastery (or Great Meteoron), followed by a short walk to the second major monastery, the All Saints Monastery (or Varlaam). Depending on the crowds, we will visit one of these monasteries to gain a deeper understanding of the life of the monks in Meteora, both past and present. Throughout the day, we will also see the Monasteries of St. Stephen (Agios Stefanos), St. Nicholas (Agios Nikolaos of Anapafsas), and St. Barbara (or Rousanou).
On the way back, the group will return to the hotel and have the rest of the afternoon free. The dinner is not included but can be arranged as a group and reserved by Papa-Léguas.
Note: The original route and the day of this excursion may need to be adjusted in case of unfavorable conditions such as bad weather.
After breakfast at the hotel and check-out, we will take public transportation west towards the city of Ioannina, the capital of the Epirus region, on a journey of approximately 2 hours.
We will visit the city of Ioannina, a place with a turbulent past, full of history and influenced by various peoples and cultures. We will explore the narrow streets of the old town, within the walls of the ancient fortress, passing by the Ioannina Castle, the tomb of Ali Pasha, and the Aslan Pasha Mosque, which is now an Ethnographic Museum. Ali Pasha was an important Ottoman Albanian figure and a key leader in the struggle for Greek independence.
Next, we will take a short ferry ride of about 10 minutes to the nameless island of Ioannina, located in Lake Pamvotida. On this small and peaceful island, we will walk no more than 2 kilometers (1.2 miles) along its shores to visit the Sacred Monastery and then continue through the stone streets of the small village to the Museum of Ali Pasha and the Revolutionary Period to learn more about the region's history during the independence struggle.
In the late afternoon, we will return to the city of Ioannina where we will overnight. The group will have the rest of the day free to enjoy at their leisure. Dinner is not included but can be arranged as a group and reserved by Papa-Léguas.
After breakfast at the hotel and check-out, we will travel by public bus for approximately 3.5 hours to the region of Central Macedonia, heading to the city of Thessaloniki.
Thessaloniki is the second-largest city in Greece, located in the northern part of the country, near the Thermaic Gulf, in the northwest corner of the Aegean Sea. Once one of the most important cities of the Byzantine Empire and the former capital of the country.
We will arrive in the city center by public transport, just in time to immerse ourselves in the city's gastronomic culture. After checking in at the hotel, we can optionally take a short walk through the main streets of the city, visiting some of its many churches and admiring the numerous Roman ruins scattered throughout the streets, showcasing a rich mix of architectural styles.
Dinner is not included but can be arranged as a group and reserved by Papa-Léguas.
On the penultimate day of the trip, we will continue our exploration of Thessaloniki on foot.
We will spend the morning wandering through the picturesque streets of historic and emblematic neighborhoods, such as the Ladadika district in the city center, visiting Aristotelous Square, the White Tower, the Arch of Galerius, the Roman Agora, and numerous churches and archaeological sites scattered throughout the city. Just before lunch, we will head to Kapani Market, a must-visit spot in the heart of the city.
In the afternoon, we will head up to the higher part of the city, exploring the best-preserved section, where we can witness the organization of the former Ottoman and Jewish neighborhoods. We will walk through narrow alleys lined with small houses, passing by the Ano Poli neighborhood and heading toward Thessaloniki's Acropolis and the Trigoniou Tower, which offers spectacular views of the city and the Aegean Sea.
Before heading to the more touristy and bustling areas of the city, we can gather as a group to savor the best of Greek cuisine and share memories of the journey we've experienced together.
Breakfast at the hotel and transfer to the airport for your return flight home.
Transfers to the airport will be organized according to flight schedules, as per the specific conditions.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
