If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Documentation:
– a valid passport dated more than 6 months after the return date is required.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
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Morocco, a fusion of civilizations and landscapes, uniquely combines the Western, Mediterranean, and Islamic worlds, awaits us.
This journey takes us through the southern desert of Morocco, where we’ll encounter a captivating blend of mountainous reliefs and lush valleys of the High Atlas. We’ll pass by oases and traditional villages, traverse desert plateaus, and marvel at sand dunes. Its cities, mountains, and deserts will transport us to an unparalleled exotic environment.
Accompanied by a Moroccan guide, we’ll also explore the Route of a Thousand Kasbahs, reaching the Dadès and Todra rivers. You won’t remain indifferent to the breathtaking landscapes you’ll encounter, the imposing dunes of Erg Chebbi, or the fabulous Kasbah of Ait Ben Haddou.
This journey offers an exotic and contrasting experience right on our doorstep.
Flight with destination to Marrakesh, with possibility of layovers.
Arrival, meeting with the representative at the airport and transportation to the accommodation. Check-in form 2PM and free time.
Free dinner.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Breakfast and check-out from the hotel. At set time, we’ll meet the guide at the hotel to begin the city tour through the city of Marrakesh, where we’ll visit the tombs of the Saadi dynasty, the Majorelle Garden, the exterior of the Koutoubia Mosque, the Jemaa el-Fnaa square, the Dar Si Said museum, the Menara Gardens, the souk and the Medina of Marrakesh.
Lunch at the traveler's expense.
After lunch the tour will continue. By 4PM, we’ll return to our accommodation. Free time to explore the area.
The city of Marrakesh is known as «The Red City». It is located among immense palm trees in the Haouz plains and, in the times of its foundation, the oasis served as support to the great caravans. Upon a time, it was a very important commercial spot between the Sub-Saharan Africa and the Mediterranean people. The city was founded by the Almoravids (who also ruled the Gharb al-Andalus) in the XI century, descendants of a tribe from the Atlas Mountains, erected the walls of Marrakesh, and built palaces, gardens and cisterns to supply water to the city. With all these measures, the city rapidly grew, alongside the beauty of its monuments, shaping it into the great capital of the Moroccan south.
Visiting and getting lost in the alleys of the souk of Marrakesh is a unique experience. Visiting the fabulous Jemaa el-Fnaa square, where the magic of the city is concentrated, will certainly surprise your senses, since the square is moved by frenetic activity, where dancers, jugglers, snake charmers, taletellers, artisans and traders share their art and stories with the traveler.
It’s worth going into a café in the square and its terraces, to savor a mint tea and view the lights and the events of this colorful city. Don’t miss out on the experience of viewing the Koutoubia Mosque, especially in the night lights.
Breakfast and check.out from the accommodation. At set time, meeting with the guide and departure towards the Atlas mountains. Passing by the Tizi n'Tichka mountain pass (2280m), where we’ll stop to enjoy the beautiful views.
We’ll visit the Kasbah of Aït Benhaddou, for around 1 hour, classified as a UNESCO World Heritage Site. Continuing our route, passing through a number of fortresses, called, Kasbahs, built of adobe and adorned with tiles, these desert fortresses had defensive purposes and, in times of war, sheltered countless people inside. The Kasbahs on this route are spread throughout a spectacular landscape, “where the mountain meets the desert” as the locals say.
Passing the Ounilla and Telouat Kasbahs, we finally arrive in Ouarzazate to have lunch in a local restaurant. Continuing our route to the Al Mansour Lake and then arriving at the palmeraie of Skoura. Finally, we’ll continue to the Valley of the Roses, which offers magnificent views of the sunset.
7 hours of driving, around 200 miles.
Breakfast in the hotel and departure to visit the spectacular gorges of the rivers Dadès and Todra. The last, located in a canyon of 300m of depth. Continuing our route towards Erfoud, the road becomes less comfortable and more difficult, however, the villages and their populations are increasingly remote and more authentic. Passing through Erfoud, we’ll stop for lunch in Rissani; continuing to the Dunes of Merzouga – Erg Chebbi , followed by the location of the haimas*.
Arrival at «desert camp», journey to the dunes to gaze at the wonderful desert sunset. Return to the accommodation for dinner.
6 hours of driving, around 190 miles.
* Haimas are comfortable tents with beds, permanently set up nearby a shelter/hostel that serves as logistical support for meals, showers, etc.
Whoever wishes to, can wake up at dawn to admire the beautiful sunrise over the desert. Return to the accommodation and breakfast. Free morning to, optionally, explore the Merzouga Dunes on foot.
By 11AM, we’ll depart to Rissani, place of passage of desert caravans, where once there were commercial trades of slat and slave traffic with Niger and Mali. This oasis hosts several monuments of great interest, therefore, being considered the heir of the mythical Sijilmassa – the ancient capital of Tafilalet. Continuation of the route to Alnif, visit and lunch in a local restaurant.
After lunch, we’ll continue to Tazarine and the oasis of Nkob, where we'll stay overnight in a Berber home. Free time to, optionally, explore the oasis on foot.
4 hours of driving.
Note: The local home of a Berber family is a place that may not have the sanitary conditions we are accustomed to. Bring a sleeping bag or sheets.
After breakfast, departure to the Draa River, via Tansikht, and arrival at its oasis.
Continuation of the route to the city of Zagora, arrival and night in hotel. Free time.
3 hours of driving.
Following the Draa River course, we’ll pass by Agdez and arrive in Ouarzazate, nicknamed «the door of the desert». In the past, Ouarzazate was a garrison town due to its strategic location; it became a city in 1928.
Continuing to Marrakesh. Arrival and transportation to the hotel and free time.
Free time until the transfer to the airport.
Flight to the origin city, with possibility of layovers.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
