If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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On this epic journey with tour leader Lisa Vaz to the heart of the Silk Road, cross some of the most iconic countries of Central Asia, such as Kyrgyzstan, Uzbekistan e Kazakhstan.
More than two thousand years ago, a commercial route was established, that connected two great civilizations, the European and the Chinese, attracting traders, adventurers, kings and commoners, to one of History’s most famous routes, the Great Silk Road.
On this trip,we’ll experience in a “modern caravan” the legacy of the past and the current lives that remain in Kyrgyzstan, Kazakhstan and Uzbekistan of the mythical Silk Road, in the company of tour leader Lisa Vaz.
Flight from Origin city to Bishkek. Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Bishkek, capital of Kyrgyzstan.
Airport assistance and transfer to the hotel located in the city center and about 30km from the airport. Check-in from 3PM.
At the set time,we'll go on a city tour of Bishkek, incluiding to locations like Ala Too Square and Oak Park.
After lunch, but in a group, we will continue the city tour, now visiting the famous Bishkek market and the old bazaar, which opens the doors of the Silk Road to us, with its oriental atmosphere and its countless products, aromas and colors that make the visit an unforgettable experience.
Group dinner is at a traditional Kyrgyz food restaurant.
Return to the hotel.
After breakfast, check-out and journey to Chon Kemin via Burana, a total of 200km by car.
Our first stop will be Burana Tower, located in the Chuy Valley, 80km east of Bishkek.
The tower is an old minaret of the ancient city of Balasagun, sacked by the Mongols in 1218 and later destroyed in the XIV century.
In turn, the tower remained intact until the early 20th century, when it was destroyed by the Russians to use its bricks for local construction, and was restored in the 1970s in a smaller format, now about 25 meters high.
Despite the beauty of the monument, what is really exceptional is its location, involving funerary traces of ancient burial grounds, ruins of a castle and three mausoleums, and above all, breathtaking views of the Tian Shan Mountains.
After this visit, we continue to the small city of Tar Suu located in the Chon Kemin valley, known for its biodiversity, especially of animals and plants.
We walk through Tar Suu to know in greater detail its people, their ways of life and traditions.
Dinner at the lodge.
Optionally, we can go horseback riding (from 25 USD per person).
Breakfast at the accommodation and, at the set time, departure to the largest lake of Kyrgyzstan, Issyk Kul Lake, a journey of 180km.
En route, we will stop at the small city of Kyzyl Tuu to get to see the making of yurts (Kyrgyz nomad tents). After this visit, we will continue to the Ak Say gorge, located in the south banks of the Issyk Kul Lake, to go on a short trek and hike up to a natural viewpoint to enjoy the magnificent landscape.
In Bokonbaevo, we'll meet a "hunter with eagle" who will give us a demonstration of this art. Afterwards, we will head to the accommodation for a well-deserved rest.
Breakfast at the accommodation and, at the set time, 180 km journey to Karakol. En route, we will go on a short trek to visit the Skazka canyon, whose name is of Russian origin, meaning "fairytale", and where we will find spectacular rock formations of surprising shapes and sizes, like a skyscraper or various shapes of animals.
We will also visit the Barskoon gorge, famous for its waterfalls, one of the most beautiful, suggestively name "Leopard Tears". In the region, we will also find a monument to the famous cosmonaut Yuri Gagarin.
We continue the itinerary to the Oguz gorge, whose name means "seven bulls", given because near by we can find seven rocky formations in the shape of that animal.
We can go on a short trek in this gorge to better admire its beauty.
By the end of the afternoon, we'll arrive in Karakol.
After breakfast, we will go to the Karakol gorge, located about 30 minutes from the city of the same name.
Upon arrival, we'll go on a trek (about 6 km/3-4h with 500m of elevation) through a ski resort to a panoramic point with beautiful views of the mountains and the city of Karakol. Return to Karakol and lunch in restaurant.
After lunch, we will visit some of the most iconic locations of the city of Karakol, like its Orthodox Church and Dungan Mosque.
After breakfast, check-out and departure to Kazakhstan, on a journey of 240km and border crossing in Kegen. After crossing the border, we continue to the city of Saty and have lunch en route (not included).
From Saty, we continue for 15 km, in a 4x4 Russian-brand vehicle, on a mountain road to Lake Kaindy.
This lake is also know as the lake of birches, located at 2000m of altitude and formed in 1911 due to an earthquake, that caused a landslide which blocked a river course, forming the lake. The lake is beautiful, its crystalline waters enclosing a submerged forest. A wonder of Nature.
After a trek around the lake, we return to the city of Saty for a shower at the accommodation and dinner.
After breakfast at the accommodation in Saty, we'll go by car to the Charyn Canyon, located in a national park of great natural beauty, some consider it the "younger sibling" of the Grand Canyon in Arizona, USA. Effectively, the waters of the Charyn River eroded the canyon, creating spectacular shapes in the landscape.
We'll go on a short trek of about 2km in the base of the valley and across the labyrinth of the Valley of the Castles. After about 2 to 3 hours of exploring the canyon, we will follow the route, now to Altyn Emel in Basshi, where we will have dinner and spend the night.
On this day, we'll travel around 370km by car.
Right after breakfast, we'll continue to the Altyn Emel National Park, know as the place of the "singing dunes" and located in Kalkan mountains. This curious name is due to the wind that enters several holes in the consolidated dune, making several hisses that remind us of an organ.
After the visit, we continue to Almaty, the capital of Kazakhstan, where this night's hotel is located.
On this day, we will travel around 300km by car.
Today, we'll visit the Medeo Gorge, located about 30km from Almaty.
In the Medeo region there is also the most popular winter sports resort in Kazakhstan, located at 1691m of altitude, the complex is quite visited, mainly on the weekends by families of the city of Almaty.
Return to Almaty and visit to the Zenkov cathedral, characterized by its magnificent architecture, is one of the grandest symbols of the city of Almaty.
Continuing to Kok Tobe, the highest point of the city that grants us a unforgettable view of the city. To arrive to Kok Tobe, we'll take a cable car that also crosses the old part of the city and magnificent gardens with fruit trees.
Dinner and departure to the hotel.
Breakfast at the hotel, check-out and, at the set time, transfer to the airport for the flight tot Tashkent, Uzbekistan.
The flight is scheduled for 12.30PM, but is subject to confirmation.
Arrival in Tashkent and transfer to hotel (check-in from 2PM).
After lunch, we'll begin the city tour of Uzbekistan's capital, visiting locations like the Hazrati complex.
Imom (the religious and spiritual center of the city built between the XII and XX centuries), we'll also visit the famous Chorsu Bazaar, the Amir Temur Square, the Independence Square and the Arts and Crafts museum.
Dinner in a local restaurant and night in hotel.
Breakfast at the hotel and, at 6.20AM, transfer to the train station to go to Bukhara, to arrive by midday and still have time for lunch in a local restaurant (not included).
Today we'll have a full-day city tour of Bukhara on foot, visiting locations like the Ismail Samani Chasma Ayub Mausoleums, the Bolo-Hauz Mosque, the Ark of Bukhara fortress, the Poi-Kalyan complex (Miri-Arab madrasah, Kalyan mosque and minaret), the Ulug Beg and Abdulaziz Khan madrasahs, the Tim Abdullah Mosque, among others).
After breakfast, we'll continue our exploration of the city of Bukhara, seeing the religious complexes of Chor Minor and Naqshbandi
Lunch in local restaurant (not included) to then continue our visit, now to the Sitora-i-Mokhi-Khosa Palace or the Emir of Bukhara's Summer Palace, following we'll see the Chor-Bakr religious complex that holds an ancient cemetery of around 3 hectares.
At 3.50PM, we'll head to Samarkand by train.
Arrival, transfer to the accommodation and dinner.
Breakfast at the hotel and visit to Samarkand, considered one of the most important locations of the Silk Road.
We begin this day with a visit to the Timurid dynasty, the Guri Amir mausoleum and the famous Registan square and its three iconic madrasahs, each built in a different era.
In the afternoon, we continue our visit of Samarkand, setting off to discover locations like the Bibi Khanum Mosque, built in 1399 by Amir Temur, following it with the Siab Bazaar, one of the oldest in Uzbekistan, we'll also visit the Shani Zinda complex and a medieval cemetery.
Dinner in local restaurant.
After breakfast, we continue exploring Samarkand, visiting the Ulugbek Observatory, built between 1425 and 1429, followed by the Hodja Daniyar mausoleum and lastly the ancient Konigilis paper factory.
By the end of the afternoon, we'll catch the train to return to Tashkent.
At the set time, transfer to the airport (15 km/20m) and return flight to the Origin city. Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
