If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
The remaining amount (70%) of the land program must be paid 2 months before the departure date.
Cancellations
If the client cancels the trip between 59 and 30 days before the departure date, they will have to pay 40% of the land program cost.
If the client cancels the trip between 29 and 15 days before the departure date, they will have to pay 60% of the land program cost.
If the client cancels less than 15 days before the departure date, they will have to pay 100% of the land program cost.
Travelers over 70 years old, subject to consultation for evaluation.
Since the 2022/2023 season, entrance tickets for Torres del Paine National Park must be purchased online and in advance by the local agency. This cost is not included in the trip price, so travelers must give 60 USD or 60 EUR to the local tour leader upon arrival in Calafate. The notes must be in good condition and recently dated, and the US dollar bills must have the blue security stripe. All other park entrances are paid locally and in cash by the traveler.
Transfers
The traveler who does not purchase flights through Papa-Léguas may not have guaranteed arrival and departure transfers if their flights are not exactly the same as the flights reserved for the group. If the traveler opts to book the transfers through Papa-Léguas for flights they purchased, an additional fee will apply, which varies depending on the destination country and the program chosen.
Whatsapp Group
One month before the departure of the trip, Papa-Léguas will create a Whatsapp group for easy and fluid interaction between travelers and the tour leader. Those who do not agree with this action, please inform us.
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Get ready for an extraordinary adventure in the wild landscapes of Patagonia! This epic journey will take you through glaciers and the mythical Torres del Paine.
We will visit places of great beauty with views of Fitz Roy and Cerro Torre, two of the most iconic mountains in Patagonia. We will also visit the Perito Moreno Glacier and Torres del Paine National Park.
On this trip, we will uncover some of the secrets of Patagonia as we experience it up close through hikes accompanied by a local guide and the tour leader from Papa-Léguas, Ricardo Nogueira.
The hikes are of moderate difficulty, as they do not involve technical skills, and in theory, anyone who is accustomed to walking and enjoys camping and pure nature can participate. Lastly, as an optional extension, we can spend two nights and a full day exploring the beautiful Buenos Aires.
International flight to Punta Arenas (Chile), with intermediate stopovers. Night on board.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Punta Arenas, assistance at the airport, located 20 km from the city of Punta Arenas, and transfer to the hotel, situated in the city center of Punta Arenas.
Arrival and check-in from 14:00 (time subject to confirmation).
Dinner is not included but will be a group meal for group introduction and a briefing by the leader, Ricardo Nogueira.
Today we will visit one of the southernmost cities on the planet. Punta Arenas is the starting point for Chilean Patagonia, with its highlight being the Torres del Paine National Park, or for Antarctica.
After breakfast at the hotel, we will be transferred to the dock in Punta Arenas, located on the shores of the legendary Strait of Magellan, where we will board a boat to visit the penguin colony on Magdalena Island, one of the largest Magellanic penguin colonies in Chile, home to over 60,000 pairs of these graceful birds.
Once on the island, we will be able to walk among hundreds of penguins for about 1 hour. The total duration of this activity is approximately 5 hours.
The execution of this visit is subject to weather conditions.
After returning to Punta Arenas, we will explore the city. Depending on time availability, we may visit places such as the craft market located on 21 de Mayo Street, which also hosts the local market, especially for seafood lovers. We may also visit the "Nau Victoria" Museum, which features a life-size replica of Ferdinand Magellan's ship.
We will also get to know the "Plaza de Armas de Punta Arenas" and its historic center, characterized by palaces such as the Sara Braun Palace, built by a Russian woman who married the Portuguese José Nogueira.
Today, we will wake up early, have breakfast, check out, and be transferred to the bus station for an express bus ride to Puerto Natales, another charming Chilean city located approximately 250 km (155 miles) away.
Puerto Natales is a lovely coastal city with a well-preserved Plaza de Armas, a waterfront promenade facing the "Ultima Esperanza" Fjord, known as the "Orla de Puerto Natales," and numerous restaurants offering excellent food.
Upon arrival in Puerto Natales, we will transfer to the hotel and take a stroll through the city.
Today we will wake up early, but it will definitely be worth it as we will visit one of the wonders of Chilean Patagonia, Torres del Paine National Park, a UNESCO World Heritage site. The park is also rich in fauna and flora, and it’s common to spot guanacos, rheas, condors, and various species of birds of prey. One of the highlights of the park is its richness in flower species.
We will depart in a private vehicle to the national park, and as we get closer, we will begin to see some of the park's most iconic mountains, such as Paine Grande, the Horns, Admiral Nieto, and the Towers.
Arrival at the start of the Ascensio Valley trekking.
We will begin today’s hike early, one of the most spectacular trails in the national park, the "Torres del Paine Trail."
Crossing the bridge over the Ascensio River, we will follow the path toward the iconic Torres del Paine. We will do a warm-up on the first ascent to enter the valley, a valley with alpine characteristics that takes us into the Paine massif.
We will pass by the Chileno Refuge, a cozy and comfortable mountain lodge. Continuing on the trail, we will gradually ascend through a forest of beech trees, and then reach a moraine region, which will lead us to the viewpoint of the Torres del Paine, where we can enjoy a stunning landscape with the three Towers in the background and the lake at their base.
The Towers are about a thousand meters high from the base of the glacier and are truly impressive.
We will then head to the Pudeto dock to board a catamaran that will cross Lake Pehoe.
After arriving on the opposite shore, we will settle in the Paine Grande camp.
Overnight in tents.
Today's Trekking: Distance: approximately 20 km (12.4 miles) / Duration: 7-8 hours.
After breakfast, we will set off with a daypack, heading toward the French Valley via the "French Valley Trail."
The trail ascends through the southern slope of Paine Grande, passing by Skottberg Lake, and continues to the suspension bridge over the French Valley. In this spectacular spot, we will be at the base of the southeastern face of Paine Grande (2700m) and the "Horns," which are characterized by black sedimentary rock.
We will continue the trek for about 1 hour to the "Italian Camp," where we will enjoy magnificent views of the region.
After lunch, we will return to the "Paine Grande" base camp.
Today's Trekking: Distance: 17 km (11 miles) / Duration: approximately 6 hours.
Another unforgettable day, spent exploring the Grey Lake Valley.
The "Grey Lake" trail takes us through the Pehoe Valley, reaching the "Grey" Valley. This magnificent valley stretches for 60 kilometers (37 miles) from the base of the Patagonian ice cap to the terminus at Grey Lake, and its name comes from its glacial origin.
Today we will enjoy magnificent views of the glaciers descending from the "Campo de Hielo Sur," with the Grey Glacier standing out at approximately 300 km (186 miles) in length and 25 km (16 miles) in width, continuously shedding large ice blocks that slide toward Grey Lake.
Today's hike lasts about 4 hours and takes us along a trail that leads to an impressive viewpoint overlooking the entire lake, always with views of the Torres del Paine, particularly Paine Grande.
At the end of the hike, we will board the catamaran that crosses Lake Pehoe to head back to Puerto Natales by private vehicle, where we will overnight at a hotel.
After breakfast at the hotel, we will check out and, at the scheduled time, be transferred to the bus station for the express bus ride to El Calafate, Argentina, approximately 160 km (99 miles) away.
The journey takes about 6 hours, depending on the time spent at customs when crossing the border between Chile and Argentina.
Upon arrival in El Calafate, we will take a taxi to the hotel.
Check-in and free time to explore or relax.
Today is dedicated to visiting one of the greatest natural wonders of the world, the Perito Moreno Glacier, located in Los Glaciares National Park.
This massive ice field slowly slides over the Patagonian land, covering an area of about 22,000 square kilometers! It is the third-largest glacier on Earth, surpassed only in size by Antarctica with 14 million square kilometers and Greenland with 1 million square kilometers.
Due to the favorable local conditions, Perito Moreno is the only glacier where it is possible to witness the calving of its front face, which stands about 74 meters high. It is also one of the most important freshwater reserves in the world.
We will visit prime observation points for the glacier’s face, which is about 400 meters away, as the paths lead us close enough for an unforgettable experience.
In the afternoon, we will take a boat trip to observe up close the impressive ice wall of the glacier and the icebergs that form from the erosion of the glacier’s face.
We will return to El Calafate in the late afternoon.
Overnight at the hotel.
After breakfast at the hotel, we will depart at the scheduled time for El Chaltén, a journey of 220 kilometers (137 miles) through breathtaking landscapes.
El Chaltén is a small and picturesque town, often considered the trekking capital of Argentina. It lies at the foot of the Fitz Roy and Cerro Torre massif.
Upon arrival, we will check in at the cabins or bungalows and have a briefing about the upcoming trekking days.
The rest of the day is free time to explore or relax.
Our first trek in Los Glaciares National Park is not very difficult.
We will drive from El Chaltén to the bridge over the Río Eléctrico (16 km/10 miles from El Chaltén), and from this point, we will begin our hike through the valley of the river. The valley is stunningly beautiful.
We will follow a trail along the river, passing through a lenga forest, a tree species typical of the Andean-Patagonian vegetation, home to many bird species such as the Magellanic woodpecker, pitío woodpecker, and austral parakeets, among others.
After about 2 hours of hiking, we will reach the Piedra del Fraile refuge, where we will spend the night.
From here, we will quickly reach the Piedra del Fraile viewpoint, with views of the Río Eléctrico valley and the northern face of Cerro Chaltén, as well as the Mermoz and Guillaumet spires.
The name "Piedra del Fraile" comes from the famous Italian missionary, photographer, and mountaineer Alberto María de Agostini, who used this site as a base camp for his explorations in the region in the 1930s.
Today's Trekking: Distance: 7 km (4.3 miles) / Duration: approximately 3 hours.
Elevation gain: 160 meters, descent: 77 meters.
Depending on the weather, today’s trek may be extended.
We will depart from Piedra del Fraile, heading toward Río Blanco, where we will follow a trail along its banks, surrounded by beautiful natural landscapes, especially dense lenga forests.
The trail continues with some ups and downs, traversing the lateral moraine of the "Piedras Blancas" glacier until we reach the location of our camp for the night.
The entire route offers breathtaking scenery that will captivate any nature lover and trekking enthusiast.
A highlight of the day will be the viewpoint of the "Piedras Blancas" glacier, where we can observe its glacial moraines and the retreat that has occurred over the past few decades.
Our main goal for the day is the climb to the "Laguna de los Tres," the best viewpoint to admire the Fitz Roy rock formation and undoubtedly one of the most beautiful spots in Patagonia.
Afterwards, we will return to camp and have free time to relax.
Today's Trekking: Distance: 10.5 km (7 miles) / Duration: approximately 6 hours.
Elevation gain: 384 meters, descent: 183 meters.
In the early hours of the day, we will have time to contemplate the enormous towers of Fitz Roy (Cerro Chaltén). When the sky is clear, the sunrise paints them in a striking orange, creating a stunning scene.
After a refreshing breakfast, we will depart from the Poincenot camp. Today's route takes us past the Madre and Hija Lagoons before descending into the Cerro Torre valley.
Cerro Torre is one of the most impressive mountains on earth, with its 800 meters of vertical granite and its characteristic ice mushroom at the summit. The story of its conquest is equally remarkable, and Ricardo will share the details with you.
Our camp will be situated near the shores of Laguna Torre, where the Fitz Roy River originates. The views are absolutely breathtaking.
Today's Trekking: Distance: 14.8 km (9.2 miles) / Duration: approximately 6 hours.
Elevation gain: 664 meters, descent: 793 meters.
We return to El Chaltén via the valley we ascended the previous day. Gradually, we lose some altitude and head back to civilization... leaving behind a unique, prehistoric world of mountains, ice, and fairy-tale forests... ahead of us are the rich Argentine roasts and a good Malbec, the best wine variety in Patagonia.
Today's Trekking: Distance: 8.5 km (5.2 miles) / Duration: approximately 4 hours.
Elevation gain: 126 meters, descent: 321 meters.
Breakfast and free morning until the transport to the airport for the return flight.
End of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
