If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.
An electronic visa is required to enter Canada, see this link http://www.cic.gc.ca/english/visit/eta.asp
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From Alberta to British Columbia, the landscapes are breathtaking. This is an unforgettable trip through the West of Canada, that takes us from Calgary to Vancouver in British Columbia. Starting with Banff National Park and Lake Louise, following to Jasper National Park, and continuing the trip until we reach Vancouver.
With a small group of participants, we will discover a region marked by the power of nature and its enormous beauty.
The itinerary is drawn for active people and nature lovers as it includes nights in a tent and hikes in the main parks of the region, such as “Banff and Jasper”, “Canadian Rockies”. «Mont Robson», «Wells Gray« and «Garibaldi Park».
Incredible places that allow us magnificent hikes, views of mountains, lakes and glaciers, and giant trees. It is case to say: Welcome to the Canadian West.
Arrival and transfer to your accommodation in Calgary. Check-in starting at 2:00pm (time subject to confirmation).
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Free time to visit the city. Meeting with the guide/group and trip briefing at the hotel scheduled for 6:30pm and subject to confirmation.
After breakfast, check-out and drive from Calgary to the eastern Rocky Mountain region.
Our campsite for the next two nights is located in the forested area of Banff National Park and includes shower and sanitary facilities.
After lunch, we will take our first guided hike with a circular route, about 5 miles long and about 3 to 4 hours long. We will start walking in a fir forest with a climb of about 500 meters to the site of an old house, now abandoned, which is also a natural viewpoint providing views of the Bow River valley that fits into a beautiful mountain setting with several peaks in the background.
Return to camp and dinner by the light of a campfire.
Today we will spend the day hiking (5-6h) on a route of about 11 miles with about 600 meters of positive gradient, where we will explore some "above the tree line" hills to reach alpine regions with beautiful mountain views.
After the hike, we will relax in a natural warm water pool and see the bustling town of Banff, with restaurants and lodges that host visitors from all over the world.
We don't want to miss today's walk. The scenery surrounding Lake Louise looks like it was taken from a postcard. We will walk about 2,7 miles and 400 meters of positive gradient and that will take us to the historic tea house that is located under the shores of the lake. There are several trails here, such as the 9.3 miles "6 Glaciers" trail or the 1,5 miles trail to a summit with exceptional views of the lake.
We will set up camp, with the possibility of showering in this national park for 2 days. «Emerald Lake», «the Natural bridge», Takakkaw waterfalls and «spiral tunnel» are some of the main attractions in Yoho that you won't want to miss.
Today's walking time is about 3 to 5 hours.
Today we will have the opportunity for a memorable experience: a rafting trip down the «Kicking Horse» River.
Alternatively, we can walk the «iceline» trail that includes a network of several routes through lakes and glaciers above the tree line.
The hike will be about 14 miles with a positive gradient of 600 meters, and will take about 6 hours.
Today we will reach the heart of the Rocky Mountains, the Jasper National Park.
During the route, we will make a few stops in the «Icefields Parkway» region to admire its beautiful scenery. Some jewels of Jasper's National Park are Lake Peyto and the «Bow Summit», or the majestic Columbia Icefield, whose waters reach three different oceans.
We will be able to explore the base of this glacier on foot in a journey of 5 miles/2 hours approx. and beautiful views with about 300 meters of positive climbing.
For many one of the most spectacular routes in this national park or even in the Rocky Mountains. Also the wild Athabasca waterfall counts as one of the main attractions of Jasper national park.
We will set up camp, where we will stay for two days with the possibility of a shower.
Today we will have many options to occupy our day in Jasper.
We can swim and have a picnic on the shores of Pyramid Lake, or go mountain biking (MTB) or kayaking/canoeing. Or, finally, take advantage of the marked trails in the national park and follow one that is located near Lake Maligne, about 5 miles long and with 460 meters of positive climbing to reach a natural viewpoint (2150m) above the tree line and with beautiful views of the region.
We can increase the route, going up to 2790 meters to get an even better view of the region.
Walking time, between 2 and 6 hours, depending on the options and pace of the group.
The "highlight" of today is the hike that will take us to a spectacular ridge in the eastern part of the Rocky Mountains, which begins in an area with a nice warm water pool.
The climb is about 4 kilometers with 700 meters of positive climbing to 2070 meters, where the reward is immense as we will have breathtaking views of the Rocky Mountains. On the way back, we will deserve a relaxing swim in the natural hot water pools of Miette.
3 to 4 hours of walking, depending on the pace of the group.
At «Mount Robson» park, the highest peak in the Canadian Rockies (3954 meters), we will hike about 3 miles through forests of giant cedar and hemlock trees until we reach Kinney Lake.
Leaving the western part of the "Rockies", we cross the Columbia Range to reach "Wells Gray", situated in the Cariboo Mountains.
Our camp, with showers is located on the shores of a lake, where we can rent a boat to explore the lake.
Second day at Wells Gray park. We can rest and relax on the banks of the lake or join the guide to explore this park, famous for its spectacular waterfalls.
Today we will take an easy hike that will pass behind a waterfall.
The walking time, about 2 hours, can optionally be extended to explore more trails or rent a canoe.
Following the northern Thompson River region, we will reach the hot and dry interior plateau of British Columbia where Kamloops is the largest city.
We will stop in Kamloops to buy supplies and proceed to the "Hat Creek" ranch where we will set up camp served by showers. This historic ranch was once an important haven for travelers, and for 150 years was one of the only habitable places in the region.
If you don't want to set up your tent today, you can always rent a tipi or stay at the shelter for an extra fee. Consult us for more information.
The "Gold Rush trail" crosses the lands of the first Salish settlements, going back to the year 1850, when gold was in great demand on the Frazer River. Thus, the "Gold Rush Trail" was already connecting the inland plateau lands to the coast, before the advent of the automobile.
We will visit the small historic town of Lillooet, one of the first settlements in the region. After the visit, we will drive through the western slopes of the Coastal Mountains to Whistler, a famous ski resort located at the edge of Garibaldi Park.
Today's menu will include a walking tour of the town of Whistler through its centuries-old trees and views of the surrounding mountains.
Our camp for the next two days is situated in a region of crystal clear lakes, ideal for some "diving" or/and for some hiking. Not far away is the quiet little town of Squamish, which alludes us to the time when Whistler was an unknown region. Today the walking time is about 1 to 2 hours.
Mount Garibaldi, the highest point in the park, reaches an altitude of 2678 meters and contains a wealth of species, both animal and plant, as well as about 90 kilometers of trails for us to explore. There are easy and extremely difficult trails.
The "Black Tusk" region is metaphorically, the heart of the park, offering beautiful scenery and points of interest such as "Panorama Ridge", "Helm Glacier", or "the sphinx".
On this day hike, lasting about 4/6 hours, we will explore a trail by the lake.
Today we drove along the beautiful coastline south of Vancouver with waterfalls and promontories of great natural beauty.
Upon arrival in Vancouver we will take a short city tour downtown, including places like "Canada Place", "Chinatown", "Gastown" and a walk along busy "Robson Street".
Check-in at the hotel and end of our adventure.
At the appointed time, transfer to the airport, at the traveler's expense to fly back to the city of origin.
Arrival at origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
