If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Documentation:
It is necessary to have a passport with a minimum validity of 6 months from the date of departure from the country visited.
Vaccination against yellow fever is mandatory (International Certificate) IF you are traveling from a high-risk country. Malaria prevention must also be administered;
We recommend that travelers apply in advance for an electronic visa online at www.immigration.go.tz (e-Services).
** In addition to personal information, the name of the hotel for the first night and flight ticket are required.
For those who do not wish to choose this solution or do not have enough time, we leave the information on the steps that must be followed upon arrival in the country:
Queuing to obtain a government control number;
Queue for payment at the bank;
Queue for visa issuance;
Queue at the Immigration department for visa verification.
Transfers:
Clients who do not purchase flights from Papa-Léguas may not be assured arrival and departure transfers if their flights are not exactly the same as the flights booked for the group.
If the Client chooses to book with Papa-Léguas the transfers for the flights they purchased, there is an additional fee, which varies according to the destination country and the program.
Extension Costs:
The value indicated in the extensions is a value per person, for a minimum of 2 people;
In case you are traveling alone supplements will be applied.
Travelers over 75 years old, on request to assess the situation.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Climbing Mount Kilimanjaro is a unique challenge. Don’t miss the opportunity to take part in this wonderful adventure of conquering the tallest mountain in Africa.
Ancient stories told by a local Chagga reveal that the gods resided at the top of this spectacular volcano. Some men attempted to climb it in order to steal the white gold, but the gods afflicted them with headaches, nausea, and intense cold… Perhaps this is the origin of “altitude sickness”… However, those who reached the summit discovered that the white gold was actually the highest white ice glacier in Africa!
The Rongai Route is more scenic than the Marangu Route, easier than the Mochame Route and thus its success rate is high. Unlike the Marangu Route in which you would sleep in refuges, on the Rongai Route you will sleep in in tents that are transported and set up by porters.
The Rongai Route begins on the northern slope of Mount Kilimanjaro, on the border with Kenya, and is one of the less traveled routes. One of the advantages of this route is the opportunity to approach the Kilimanjaro volcano from different perspectives.
Starting from the park gates, the trail unfolds through a stunning alpine landscape that becomes more breathtaking with each passing day, culminating on the summit day, where the scenery is truly awe-inspiring.
Ascending this route does not require mountain experience but rather a good level of physical fitness.
Departure on flight to Kilimanjaro, with layovers.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival at Kilimanjaro airport, entry visa processing and airport assistance, transfer to hotel for check-in from 2PM (time subject to confirmation)
Free time to rest or explore.
Early beginning to the day with breakfast in the hotel and briefing with the guide.
Departure by road, around 3-4 hours of driving through villages and coffee plantations, to the welcoming village of Nale Muru (1490m). Upon arrival, meeting with the porters and beginning of trekking, at first through corn and potato fields, then pine tree forests.
We begin with a gradual climb through forest areas that are home to an immense variety of fauna and flora, highlighting the Colobus monkey. The forest diminishes and we reach the first cave camp (2600m), in an area with beautiful views of Kenyan plains.
Arrival by the end of the afternoon. Porters will have arrived to camp before the travellers, set up the tents, boiled water for drinking and cleaning, and prepared dinner.
Altitude: 1950m - 2600m
Distance walked: 5 miles.
Duration of walk: 3-4 hours
Breakfast and beginning of trek with gradual climb to the second cave camp, place where we’ll overnight with amazing views of Kibo and of the glaciers on the eastern side of the crater.
After stopping for lunch, we’ll leave the main trail to explore the low vegetation heathland, until we reach an observation point of the Mawenzi peaks. The campsite will be sheltered by a valley near the Kikelewa caves (3600m), being the second cave camp (3450m).
Altitude: 2600m - 3450m
Distance walked: 2,5 miles.
Duration of walk: 3-4 hours
This day is for acclimatization, so the morning is free. We’ll depart around noon towards the third cave camp, located at 3630m.
On this day, the views will give us certainty of being on a great mountain.
Porters will boil water for drinking and cleaning, before serving dinner. The night on this campsite will be colder than the previous, with temperatures that may fall below 0°C.
Altitude: 3450m - 3630m
Distance walked: 3 miles.
Duration of walk: 4-5 hours
On this day, the short but inclined trek will be rewarded by the spectacular views and the feeling of being on another planet.
We leave vegetation behind and walk more on lands of the «Mountain Kingdom», especially near Manwenzi Tarn. The campsite in Manwenzi tarn is located near the Manwenzi towers.
The afternoon will be free to explore the area and allow us to better acclimate to the altitude.
Altitude: 3630m - 4330m
Distance walked: 3,7 miles.
Duration of walk: 3-4 hours
After breakfast, we’ll begin trekking towards the west, clinbing through the eastern side of Kibo until we reach Kibo Hut.
The peak is now 3 miles away and the final climb will be done on this night. Prepare you equipment, walking sticks and thermal layers for the climb, new batteries for you frontal lantern and camera, and also spare batteries.
To prevent freezing, you should have a thermal cover on your water bottle or, alternatively, wrap it in something warm. Go to sleep around 7PM and rest a little, because at midnight we’ll head towards the peak of Africa!
Altitude: 4330m - 4750m
Distance walked: 5,6 miles.
Duration of walk: 4-5 hours
Waking up around 11:30PM and after some warm tea and biscuits, we’ll delve into the night for the trek that will take us to the peak of Africa.
The first section of the trail is made of rock until Hans Meyer Cave (5150m), a good place to rest. From this point on, the trail will crisscross up the slope until Gilman’s Point (5681m), located in the beginning of the crater, this section is quite uneven and with loose rocks, therefore it is necessary to pay attention and be focused on the trek. It is certainly the most demanding part of the entire route, but the guide will be there to help us continue to the top.
From Gilman’s Point, it is likely we’ll find snow up to the Uhuru Peak, the peak of the Kilimanjaro and the top of Africa at 5895m. The time we’ll remain at the peak will depend on weather conditions.
Do not stay for long, since it will be harder to restart due to the cold and fatigue. Bask on the fact you have reached your goal and remember this moment for the rest of your life.
The way back to Kibo Hut will take around 3 hours. Here we’ll have time for a small rest before beginning the descent to Horombo Hut (around 3 hours), where we’ll stay overnight.
The trek to Horombo Hut will be surprisingly faster than on the way up.
In total, we should account for 14 hours of walking. Be prepared for a long and hard day, but very gratifying. At the end of the afternoon, we’ll have a well-deserved rest full of great memories.
Altitude: 4750m - 5895m - 3720 m
Distance walked: 10 miles.
Duration of walk: 15 hours
Descent of approximately 6-7 hours and 12 miles. to the base, in Marangu Gate. Here you’ll sign your name on the registry and receive your ascent certificate.
Continuing in a vehicle to Moshi. Arrival and transfer to hotel, free time.
Note: It is advised to not give any gratuity before arriving at the hotel.
Breakfast at the hotel and, at set time, transfer to the airport.
Arrival in Origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
