If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
– Travelers over 70 years old, under consultation for evaluation of the situation.
Logistics
The individual supplement does not include the night in a hammock or in a dorm.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Don’t miss the opportunity to explore Colombia with the travel leader, João Cardiga.
“The only risk is that you’ll want to stay!” This is the motto as we explore and discover the beautiful landscapes of Colombia. We’ll dive into the culture of some of the most innovative cities in the world, and of course, we won’t forget to dance and celebrate life. All of this accompanied by one of the best cuisines in South America.
Colombia, also known as the Terra del Olvido – Land of Forgetfulness – is, for those who have visited, one of the most attractive and rich places in the world, weaving culture, nature, and history in a unique way.
When embarking on this journey, leave behind the worries and stress of daily life and come learn to enjoy life as only Colombians know how.
Today is the day to travel from the city of origin to Bogotá. If the flight arrives on that day, the night will have an extra cost.
Welcome to Colômbia, the land of warm and kind people, tasty food and an unforgettable rhythm. Arrival and transfer to the hotel, according to flight schedules.
After a short refreshing rest, it's time to start this adventure. We leave the Hotel towards the Casa Quinta de Bolivar Museum, to learn about the history of Símon Bolivar, a central figure in the country's independence and a reason for national pride.
We continue towards one of the iconic places in Bogotá: the Basilica of the Lord of Monserrate. The ascent will be made by the picturesque cable car that will make it easier for us to reach the top. The Basilica is a place of religious pilgrimage from colonial times to the present day. Then we pass by the viewpoint, where we can enjoy the best view over the city and understand its geographical setting.
We start then the descent along the pedestrian path, and we can enjoy the natural beauty of this space and appreciate some of the local fauna. The force of nature in Colombia is always impressive, even in a large South American capital such as Bogotá.
Night in Bogotá.
We start the morning with a visit to the Gold Museum of Bogotá. This is the largest museum of its kind in the world. Here we will be able to see the richness of its parts. An artistic wealth and indigenous cultural diversity, the true gold of this museum. This gives us an idea of the cultural breadth that exists in this country, and that will continue to surprise us throughout our journey.
We head towards the center to take a walk through the typical streets of La Candelaria, the historic center and founding place of the city of Bogotá. Like any capital, this is a small sample of all the cultures that we will encounter on this trip. We will have the opportunity to get in touch with the warm nature of these people, their dynamism and art. In this neighborhood we will see historical churches, colonial architecture and street art as we mingle in the daily hustle and bustle of a city of 8 million of people.
Night in Bogotá.
Today we will have an excellent opportunity to learn a little more about the close relationship that Colombians have with the Catholic religion and pre-Columbian culture, while we explore the splendid natural landscape that surrounds Bogotá.
First we follow the path to Zipaquirá Salt Cathedral, located in the Salt Mines of Zipaquirá. A natural salt deposit, where miners carved a cathedral several meters below ground, its walls of salt rock extend for several kilometers, until it joins in the interior of one of the largest salt mines in the world.
After enjoying a traditional lunch, we continue on to the town of Guatavita. A small town with a pastoral landscape, where little white houses are located, is the ideal place to sit and contemplate the landscape for a few minutes before continuing on to the ecological reserve where Laguna del Cacique Guatavita is located. A place located on top of the mountains, among an Andean forest, where we will learn about the Muisca civilization and the meaning of the sacred rituals in which gold and other valuable objects were thrown into the water, during the ceremonies of offering to the gods.
Night in Bogotá.
We departure in the morning by plane to Armenia, where we take local transport (about 1 hour) to reach Salento, the first destination of the Paisa territory. A united cultural region, but which today is divided into four provinces. Our stop is Quindio, a land of welcoming and enterprising people. Now is the time to get to know the coffee culture, so typical of Colombia.
After lunch, we will do a tour to a coffee farm maker, guided by local experts. We begin our journey, discovering the important role that coffee has played in the region's cultural development. We will also get to know, step by step, the growth of coffee beans from planting the seed, to selecting and collecting the mature beans. We will understand the unique characteristics of the farm's shade, climate, height, flora, fauna and birds and their influence on coffee cultivation. In the final phase of this visit, we will learn how to make a Tinto, the name given to coffee in Colombia.
Night in Salento.
In the morning we leave by jeep for Valle de Cocora to hike in this magnificent landscape. This mountainous valley in the Colombian Andes is home to the Palmeira de Cera, which paints the path in a unique way.
We follow to visit the Salento village. This village, with colonial architecture is full of colors, friendly people and lots of crafts. We start at Praça de Bolívar and continue along Rua Real, where there is a wide variety of warehouses and handicraft workshops where work in wood, guadua, natural fibers, fabrics, jewelry, among others, is on display. From here we will go up the Via Crucix, until we reach the viewpoint to watch a spectacular sunset, while appreciating the magnitude of the Valley we visited in the morning.
After this, by public bus (about 1 hour) we will head to Armenia to spend the night.
Night in Armenia.
If there is a beloved city in Colombia, it is Medellin. City of eternal spring, it was considered the most innovative city in the world. It was also known for less noble reasons, as the land of Pablo Escobar and criminality. However, that is the past and today it is a capital of innovation, culture and eternal friendliness.
We arrive by plane and after having lunch with a Bandeja Paisa, a typical dish of the region, we will visit the historic center of this city. It will be an opportunity to hear first-hand testimonies and visit the Museum of Antioquia, one of the best known museums in the city and which houses an important collection of the Colombian artist Botero.
After dinner, it's time to unwind and dance in one of the many Salsa clubs.
Night in Medellin.
On this day we are going to walk through the arts of commune 13 and understand how a city manages to transform itself through its dynamism. More than an artistic tour with a local guide, we walk through the stories of the people and streets of the neighborhood that was considered the most dangerous in the world. This transformation is also the transformation of a city, and even a country, which was able to break out of a cycle of violence while maintaining its authenticity and joy of life.
We will still have time to try some typical Colombian street food delicacies. At the end of the afternoon, we will walk through the Botanical Garden of Medellin where we can discover the enormous variety of plants and moths in Colombia.
Night in Medellin.
After the plane trip, we headed towards the Tayrona Park region where we arrived in the middle of the afternoon.
We relax a bit in our hotel and discover why life has more flavor here, enjoying the warm breeze and nature of this paradise.
Night in Tayrona Park region.
In this morning, we head to Tayrona National Park, where we will spend the day It is a large protected area that extends from the foothills of the Sierra Nevada de Santa Marta to the Caribbean coast. It is known for its coves shaded by palm trees, coastal lagoons, tropical forest and a rich biodiversity that we will cross until we reach Cabo de S. Juan.
At the end of the afternoon, we will continue to our next destination: Riohacha, where we will spend the night.
Night in Riohacha.
We leave at 8 in the morning, with destination to Cabo da Vela. On the way, we pass through Uribia, the indigenous capital of Colombia and continue towards Manaure, the largest salt complex in Colombia through a path through the middle of the desert. In Manaure, we will have a guided tour to know about the salt extraction process.
We lunch in Cabo da Vela and take the opportunity to enjoy the landscape with the combination of sea and desert. Dinner and night will be at a Ranchería, a typical hotel, where you spend the night in hammocks. The the bathroom is outside and it is not possible to take a shower.
Note: Possibility to sleep in a bed/dorm, at an additional cost and subject to availability.
Night in Cabo da Vela.
Early in the morning, after a delicious breakfast, we will visit Pilón de Azúcar beach and climb a small mountain to enjoy the unique view of the desert and the sea at Cabo de la Vela. Then we return to the accommodation for lunch and finally return to Riohacha.
From here we continue on a trip of about 3 hours to Palomino.
Night in Palomino.
We wake up to the sound of the waves to discover this unique village. Entry point to the Sierra Nevada, here we can get in touch with the indigenous Kogui culture, the alternative life of the Hippie-Koguis, the taste of coastal culture, and the diversity of backpackers and their arts. Let's walk through the beautiful nature and enjoy its river and forest.
At the end of the day, we will arive to Santa Marta, to rest.
Night in Santa Marta.
We will leave in the morning, for a trip of around 5 hours and we arrive at Colombia's postal city: Cartagena.
We leave after lunch to explore the historic center, full of untouched colonial architecture. With an important historical past, Cartagena was the exit port for the riches of this region. As it was target of piracy, a fortification was built around the city, which still exists today and where we can stroll, while soaking up the sea breeze and the colors that Cartagena wears.
It's time to celebrate this adventure in one of the excellent restaurants in Cartagena. And then it's time to celebrate with a few dance moves in one of the city's historic salsa clubs. The trip will finish, but we will take with us an experience that is difficult to match.
Night in Cartagena.
Free day and transfer to the airport according to the flight schedule.
Arrival in Origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
