If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Required documentation:
Passport valid for at least 6 months after the date of departure from the country visited.
2. Visa to be taken at the embassy in Lisbon, Rua Pêro da Covilhã, nº14, Restelo. Telf +351 213 041 866.
The visa costs 22€, is taken on the spot, and no photograph is required.
Hours: 9.30am -12.30pm from Monday to Thursday (Friday is closed). Papa-Léguas can handle getting your visa.
3. If your flight has a stopover in the US you will have to take care of it:
– ESTA electronic entry visa. See this link:
https://portuguese.portugal.usembassy.gov/root/visas-port/programa-de-iseno-de-vistos.html
If you have been to any of the following countries since 2011: Iran, Iraq, Somalia, Sudan, Syria or Yemen, you can not get ESTA but a visa by going to this website: ais.usvisa-info.com
The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.
Local payment to the guide on day 2 of the itinerary: 250 euros.
Payment will have to be in Euros and is due to the difficulty of bank transfers to Cuba for payment of travel-related costs.
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Cuba, the place where the rhythm is contagious, the colors are vibrant, and the culture is immersive. Get ready for an enchanting experience!
This is the time to visit the island of Cuba, while the colonial ambiance of the 1950s remains and cities appear to be frozen in time. Colorful vintage cars roam the streets, facades of old buildings transport us to timeless atmospheres, and we still hear the sounds of La Revolución coming from old phonographs, mixed with shades of salsa and joy.
On this trip, we will visit the historic Havana and several landscapes of great beauty like the Sierra Maestra. One of the distinctive features of this trip is staying in “local houses,” which allows us to have rewarding interactions with the local population.
Immerse yourself in the vibrant culture of “La Isla Grande,” where music, beaches, and people stand out.
Arrival and transfer to the hotel by government cab or private vehicle. Check-in and free time to explore the city of Havana.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
At the accommodation in Havana, the Cuban guide will leave information about the group's meeting time, which may include meeting before dinner if flight schedules allow.
If you arrive earlier or arrive a day before tour time, you will have more time to explore Havana, but keep in mind that a walking tour of Havana's historic center is included during the itinerary.
Breakfast and departure to Cienfuegos.
One of the interesting things about Cienfuegos is its European charm; there are many houses and "boulevards" in colonial style, with an elegant Parisian atmosphere. There is even a Cuban composer and singer who referred to Cienfuegos as his favorite Cuban city.
During our stay we will have time to assimilate the atmosphere of the city through a stroll along its streets and its main square.
Havana - Cienfuegos (5 hours aprox.)
Breakfast and departure for Camaguey.
On the way, we will make a stop in Santa Clara, the place where the last battle of the Cuban Revolution took place in December 1958. Che Guevara and his troops ambushed a train carrying weapons to Santiago de Cuba, and this feat was a major step in bringing about the Cuban "Revolución". In this sense, we will visit the huge statue of Ernesto Che Guevara and the museum that portrays the life story of "Che Guevara".
In Santa Clara, we will also find a mausoleum with an "eternal flame" that honors the revolutionaries who died with "Che" in Bolivia.
Arrival in Camaguey, the third largest Cuban city that since the creation of its current layout in the dawn of the 17th century has aimed at defense against pirates and privateers, hence the maze of streets and alleys in its historic center. Today, we can find several landscaped parks, art galleries, among other places of interest and inherent to a university and cultural city like Camaguey.
Cienfuegos-Camaguey (7 hours approx.)
Breakfast and check-out. Before heading to the Holguin region, we will take a guided tour of a ballet school in Camaguey.
The province of Holguin has a lush nature, with long white sandy beaches and crystal clear waters. Holguin is also known for its 19th century architecture, and also for many other sites of historical interest.
Today the day is free in Holguin so we can explore the city and visit its main points of interest, such as museums and gardens, or walk through the "Loma de la Cruz" and enjoy beautiful views from its top.
Holguin also has numerous locations referring to its hero, Calixto Garcia, as well as many other places to listen to live music, as well as restaurants and bars for all tastes.
Baracoa, the first settlement founded by the Spanish on the island of Cuba in 1512, was for three years the capital of the Kingdom of Spain on the island. Its privileged location allowed it to hold the pirate attacks, smugglers, and English raids until the mid-18th century, as evidenced by the three existing forts.
Baracoa has only been accessible by road since the 60s of the last century and since then we have seen an increase in tourism in the region, not only for the old part of the city but also for the beauty of the surroundings, whether for the surrounding mountains or the transparency of its waters and golden sandy beaches. This region is also known for its chocolate production. To the northeast we can also find the mountain "El Yunque", described by Christopher Columbus in his navigation diaries at the end of the 15th century.
Today we will fly to Havana to fly to Baracoa, where we will arrive mid-morning to spend two days exploring this beautiful region. There are numerous options for outdoor activities to explore the region and get to know its mountains, rivers, waterfalls, and beach and sea.
Around here, gastronomy is also delicious and based on fish and seafood. Don't miss out on the excellent chocolate that exists in the region, due to the numerous cocoa plantations.
Continue exploring the region of Baracoa, whose full and original name was Nuestra Señora de la Asunción de Baracoa. Here life has a distinct flavor and a history ready to be enjoyed. Don't miss out on visiting the traditional chocolaterias and trying the delicious chocolates made with cocoa grown in the region, which will make anyone's mouth water!
After breakfast, we will check out and at the appointed time, leave Baracoa for Santiago de Cuba. The road that connects Baracoa to Santiago is spectacular! It traverses the mountainous region of eastern Cuba, also passing through a beautiful coastal section that surrounds the famous "Guantanamo Bay."
The city of Santiago is known as the "city of heroes" because of the important role it played in the episodes of the country's independence. Santiago rivals Havana in the areas of literary, political and musical production, and is also very rich in traditions, folklore and legends.
We will not fail to experience the "Noche Santiaguera", a unique music and dance experience between our group and the local population. Music and dance are in essence the true soul of Santiago, which is different from the rest of the country and may have its origin in the cultural heritage of French-speaking slaves from Haiti who in turn were influenced by Jamaica.
Day two to explore the city of Santiago.
Don't miss a visit to the Santa Ifigenia cemetery, Revolution Square, "El Morro" castle, and the barracks where the first shots of the "Revolutionary War" were fired on July 26, 1953, when Castro and his men took it by storm.
Today we will head to Bayamo, a small, quiet town that will contrast greatly with the movement of Santiago de Cuba.
Bayamo, founded in 1513, was the second city established in Cuba, under the name Villa de San Salvador de Bayamo. During the 17th and 18th centuries, it reached its peak when the city's elite sent their children to study in other regions. Upon their return, these young individuals brought with them revolutionary and independence ideas. One notable example is Cespedes, who freed his slaves and formed a small army, leading Bayamo to isolate itself and initiate a war against Spain. Thus, Bayamo's history is marked by a three-day revolt, where the city refused to surrender to the Spanish and chose death instead.
The city of Bayamo is located at the foot of the Sierra Maestra, where we will take a hike in mountainous region, known for its natural beauty and also for being the place where Fidel Castro took refuge during his guerrilla attacks in the troubled times of the Cuban Revolution. High above the Sierra Maestra is the once secret hideout of Fidel and Che Guevara, used for the revolutionary leaders to plan their strikes and tactics during the years of the "Revolución."
If you don't want to do this hike, you can stay and relax in Santo Domingo, the starting point of the hike, which is located at the entrance to the Pico Turquino National Park and on the banks of the Yara River, where you can bathe and relax.
This morning we will proceed to Trinidad, classified as a World Heritage Site by Unesco, in 1988, and is undoubtedly the best preserved colonial city on the island of Cuba.
Exploring Trinidad is like a trip back in time: we'll get lost in the narrow streets, traversed by horse-drawn carriages and adorned with colonial facades. It's an experience you won't want to miss. There are plenty of highly interesting sites, such as museums located within old buildings.
With the magnificent sunset, comes the night and the city transforms into musicality and dance, so we recommend a visit to the "Casa de la Trova" to have fun dancing to the rhythm of salsa and Cuban music.
These days we will spend in Trinidad will be unforgettable as there is so much to see and enjoy, such as appreciating its churches and colonial architecture, the "Valle de los Ingenios" and Ancón beach, diving or snorkeling activities, bathing in waterfalls, or horseback riding, among other optional activities.
Free day to explore the colonial city of Trinidad and its surroundings at your own pace.
You can relax on the beach or if you want to do something more active, you can take a boat trip, boarding at Ancon Beach and spending the day in the Caribbean Sea exploring the islands of Cayo Macho or Cayo Blanco (activity subject to confirmation), where you can have a fresh seafood lunch and dive in its transparent waters.
Free time in Trinidad. Take the opportunity to visit the central square of Trinidad, Plaza Mayor, the Romantic Museum, and Palacio Cantero, also known as the Municipal History Museum, as it houses a collection of artifacts that tell the history of the city.
On this day we will return to Havana, crossing a beautiful coastline until we reach the "Bay of Pigs," the place where the exiled militia landed to perpetrate the counterrevolutionary coup of 1961.
The ensuing battle between militia and revolutionary forces resulted in the first American defeat in Latin America.
The guide accompanying us will explain this episode in more detail and if the weather helps, we can stop for a swim in a place of great beauty and where there will be diving masks for rent at a very affordable price.
Later, we will pass through a densely forested region called "Cienaga de Zapata" before arriving in Havana.
Free day to explore Havana. You can check out the Museum of the Revolution and delve into the captivating history of Cuba's revolutionary past. Don't miss the opportunity to wander through the charming streets of Old Havana, visit iconic landmarks such as the Capitolio Nacional and Plaza de la Catedral, and immerse yourself in the vibrant atmosphere of the city's neighborhoods, like Vedado and its lively nightlife.
Breakfast, check-out and transfer to the airport by the traveler's means. Flight to the city of origin with stopovers in between.
Arrival in Origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
