If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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On this trip, most of our days will be dedicated to exploring temples in Thailand, learning about the culture, and hiking in the mountains of the northern part of the country, including Chiang Mai and Chiang Rai.
We will begin our journey in the chaotic city of Bangkok, which is as full of chaos as it is of culture. We’ll enjoy a cultural tour of the Grand Palace, the official residence of the King, and visit the city’s most stunning Buddhist temples, such as Wat Arun and Wat Pho.
At the same time, we can’t miss a visit to the famous Khao San Road, a thrilling tuk-tuk ride, and savoring the traditional pad thai and mango sticky rice dessert.
We will visit the city of Ayutthaya, the former capital of the Kingdom of Siam, now recognized as a UNESCO World Heritage Site.
In northern Thailand, we will have the chance to visit Chiang Mai, explore the famous temples of Chiang Rai, and spend the night in tribal villages nestled in the mountains of the region. Here, we will interact with local tribes and authentically observe their way of life. In this region, we will also visit an elephant sanctuary, where the exploitation of these animals is strictly prohibited.
Another highlight of Thailand is its cuisine, which combines a mix of flavors, aromas, and colors. We’ll have the chance to bring some Thai recipes back home by taking a Thai cooking class, where we will learn to prepare typical dishes.
The itinerary of this trip will conclude with a few days of beach time in the Phuket area, where we will swim in the crystal-clear waters of the Similan Islands, a paradise for beach lovers.
The first day of the trip is dedicated to the flight from the departure city to Bangkok, Thailand, with a layover. Overnight on board.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
If you are traveling on the "group flight," you will meet the Papa-Léguas tour leader at the airport for assistance and transfer to the hotel. If you have different flights, you will meet the group at the hotel at an arranged time.
Check-in at the hotel from 2:00 PM (subject to confirmation).
Depending on the arrival time of the group flight, a city tour will be scheduled for an initial introduction to this city, which is both fascinating and chaotic. In case of a late arrival, the guide will take you to a local restaurant where you can start by tasting a fantastic pad thai, followed by a delicious mango sticky rice for dessert. This is the perfect moment to introduce the group and share the details of the upcoming itinerary.
Return to the hotel and free time.
We will ask our accommodation to prepare a packed breakfast, as our day will start around 6:00 AM with a trip to the historic city of Ayutthaya.
Ayutthaya was founded in 1350 by King U-Tong and is now considered a UNESCO World Heritage site, although the city is mostly in ruins.
During our tour, we will visit some of Ayutthaya's temples, including Wat Maha That (famous for the Buddha head entangled in the roots of a tree), Wat Lokkayasutharam (a reclining Buddha measuring 37 meters long and 8 meters high), and Wat Chai Watthanaram (a temple built in 1630 that reflects the Buddhist view of the world, despite being designed in the Khmer style).
During the day, we will also visit the Damnoen Saduak floating market, where we can see traditional Thai boats selling fruits, vegetables, and flowers along the canals. We will also visit Maeklong market, the famous Thai market located along the train tracks.
Our tour is expected to end around 5:00 PM, with the rest of the day free.
We suggest a visit to the famous Khao San Road, one of Bangkok's most popular streets, known for its entertainment.
Return to the hotel.
Breakfast at the accommodation.
Today will be dedicated to visiting Bangkok's temples and the Grand Palace, one of the city's most iconic attractions.
At 8:30 AM, we will begin our walking tour of the Grand Palace, which served as the official residence of the King of Thailand from the 18th century until the 20th century.
Next, we will visit Wat Phra Kaew, the former residence of the Thai monarchy, where we can see the Emerald Buddha, the most valuable and revered Buddha in Thailand, one of the attractions where photography is not allowed.
We will also visit Wat Pho, also known as the Reclining Buddha Temple, later in the morning.
The Reclining Buddha statue is 46 meters long and 15 meters high, one of Bangkok's oldest temples.
Wat Pho is home to the center for teaching and preserving traditional Thai medicine, so it will be possible to enjoy a massage at very affordable prices.
We will then continue our walk to Wat Arun, meaning "Temple of the Dawn" or "Temple of the Sunrise." This Khmer-style temple has similarities to Cambodian temples.
Our walking tour will continue to Chinatown, where we can stop for lunch and rest a little.
After recharging, we will proceed to the Temple of the Golden Buddha, Wat Traimit, home to the largest solid gold Buddha in the world. This is one of Thailand's and Buddhism's most prized treasures. The statue is 3 meters tall and weighs about 5 tons.
Return to the hotel and then head to the airport for our flight to Chiang Mai.
Arrival in Chiang Mai and check-in at the hotel.
Breakfast at the accommodation.
Around 7:30 AM, we will have our transport to the Elephant Sanctuary (a sanctuary supported by World Animal Protection). During this visit, we will learn about and observe elephant behavior, with activities such as elephant rides or bathing with elephants strictly prohibited to ensure the well-being of the animals.
This is a unique experience where we can watch the elephants relax. A vegetarian lunch will be served during our visit.
At around 3:00 PM, we will be transferred to our Thai cooking class, where we will learn to cook famous local dishes. This activity includes a visit to a local market, a guided tour of an organic farm, and an e-book with recipes. There will also be an option for a "take away" of the dishes we prepare, and we will gather at the accommodation for a tasting session.
Breakfast at the accommodation.
A full-day tour departs from the accommodation around 7:00 AM, heading towards Chiang Rai, a city of natural beauty where we will visit the White Temple and the Blue Temple.
At the beginning of our journey, we will pass by the Mae Kha Chan hot springs, considered one of the best hot springs in Chiang Mai. Then, we will visit Wat Rong Khun (the White Temple).
Next, we will visit the enigmatic Baan Dum Museum (Black House Museum), followed by a visit to Wat Rong Suea Ten (the Blue Temple), which features contrasting blue architecture.
After lunch, we will continue our journey to the Golden Triangle, where the borders of Thailand, Laos, and Myanmar meet. We will take a boat ride on the Mekong River to enjoy the scenic views.
To conclude our tour, we will visit the Karen Long-Neck Village, home to the unique customs of the giraffe-necked women.
We expect to return around 9:00 PM.
Breakfast at the accommodation.
We will depart from Chiang Mai at 8:00 AM and begin our two-day adventure: an unforgettable trek through Doi Inthanon National Park, in the mountains of Chiang Mai, where we will reach the highest peak at 2,300 meters.
This day combines nature, adventure, and the culture of Northern Thailand. On our way to the To Meo Tribe, we will stop at a local market to select fresh ingredients for our trekking meals.
The jungle trek will take approximately 3 hours and will be done at a relaxed pace, with breaks to enjoy the natural surroundings. Our lunch will be at the highest point of the hike.
After lunch, we will continue our trek for another 3 hours through the jungle, heading toward another tribe where we will have dinner and spend the night.
Breakfast with panoramic views over the mountains.
After breakfast, we will continue our 3-hour hike, enjoying the magnificent mountain landscapes and waterfalls where we can take a refreshing break.
Our lunch stop will be by one of the waterfalls.
After lunch, we will proceed with the hike towards a local village, where we will have time to explore the culture of the area.
We expect to return to Chiang Mai around 6:00 PM.
Breakfast at the accommodation.
Check-out and transfer to the airport for our flight to Phuket.
Upon arrival in Phuket, we will transfer to our accommodation and check-in after 2:00 PM.
The rest of the day will be free to explore or relax.
Breakfast at the accommodation.
The day begins around 7:30 AM with a trip to James Bond Island, Phing Kan.
The boat tour is spectacular, including lunch, and explores the stunning Phang Nga Bay.
The tour includes passing by a floating Muslim village, where huts are built on stilts in the water. Along the journey, we will stop at Panak Island, Hong Island, and Panye Island, a floating village where we will have lunch. Additionally, we will visit James Bond Island and Naka Island, where we can enjoy the beach.
We expect to return to the hotel around 6:00 PM.
Free time after the tour.
The tour begins at 6:00 AM with a trip to the famous Similan Islands. This tour includes breakfast, lunch, and a snack.
The Similan Islands are known for their white sandy beaches and crystal-clear waters, making them an ideal destination for snorkeling.
We will travel by speedboat, visiting the following spots: Koh Bangu, perfect for snorkeling due to its beautiful coral; Koh Similan, where we can enjoy the beach and hike to the highest point for an amazing panoramic view of the islands; Koh Miang, a great place to relax on the beach; and finally Koh Payu, another prime location for snorkeling and appreciating the underwater beauty.
Snorkeling equipment will be provided.
We expect to return to the accommodation around 8:30 PM.
Free time after the tour.
Breakfast at the accommodation.
At the scheduled time, transfer to Phuket airport for the return flight to your home city.
The tour leader will accompany the group to the airport for those flying on the group flight.
Arrival and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
