If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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From Banff National Park and Jasper National Parks, located in the spectacular Rocky Mountains, to the vast tundra of Dempster, passing through the Tombstone Mountains. We will follow the famous Alaska Highway to Kluane National Park in Yukon, which enchants us with its mountains overlooking the sea, ice fields, waterfalls, and ancient trees.
In this odyssey, we will experience these and many other places up close as we camp and hike, learning about the history of the first settlers and gold rush explorers and the ancient traditions of the coastal natives.
This journey is an odyssey to a marvelous world, where the grandeur of Nature in the Canadian Rockies and Alaska will be a constant presence.
Transfer from Calgary Airport to the hotel on the hotel shuttle.
Check-in. The rest of the day is free.
Calgary is the third-largest city in Canada and the most populous city in the province of Alberta. It is situated in the southern part of the province, approximately 80km (50 miles) east of the Rocky Mountains. Currently, it is a major financial and commercial center, housing the headquarters of Canada's leading oil companies.
In the city, you can visit the fort, downtown area, and the Glenbow Museum.
You will meet the guide/group and receive a trip briefing at the hotel (time to be confirmed).
At a prearranged time the day before, check-out and departure from Calgary to Banff National Park.
Setting up the tent in the forested area of the park and time for the first hike along the shores of Lake Minnewanka or on one of the many mountain trails (approximately 2 to 3 hours).
The campsite includes bathrooms and showers.
Today's hike is expected to take 5 to 7 hours. We will cover a distance of 7,5km (4.6 miles) with an elevation gain of 725 meters, ascending above the tree line and through alpine meadows to a stunning lake. For those interested, there is an optional additional 1.2 miles hike to a pass at an altitude of 2470 meters, offering breathtaking views.
After the hike, we can relax by the small natural lake. In the evening, we have the option to gather around a campfire or take a stroll along the bustling streets of Banff, with its numerous shops and visitors from all around the world.
We wouldn't want to miss today's hike! The idyllic scenery revolves around Lake Louise and looks like it's straight out of a postcard. We will hike approximately 3,5km (2,1 miles) with an elevation gain of 400 meters to reach the historic teahouse near the lake.
Once there, we have the option to embark on other hikes, such as a 15km (9.3 miles) circuit with views of the glaciers or a 2,5km (1.6 miles) ascent of 515 meters to the summit, offering magnificent views of the surrounding peaks.
We will set up our camp, with shower facilities available, near the alpine village of Lake Louise.
The estimated hiking time for today is about 3 to 5 hours.
Today, we will have the opportunity for an unforgettable experience: a rafting trip on the Kicking Horse River.
Alternatively, we can opt for a hike that begins with a journey to Golden, British Columbia. There, we will embark on an 18km (11 miles) trail that passes through two beautiful mountain passes at 1830 meters and 2180 meters, offering spectacular views of Emerald Lake. The Natural Bridge over the river, Takakkaw Falls, and the Spiral Tunnels are other attractions in Yoho National Park.
The hike is expected to last approximately 6 hours.
During this day, we will make frequent stops in the "Icefields Parkway" region on our way to the heart of the Rocky Mountains. It is here, in the vast Columbia Icefields, that rivers originate and eventually flow into three different oceans.
The Saskatchewan Glacier offers an incredible view after a 2,5km (1.5 miles) hike to the windy summit at 2260 meters.
Our campsite for the next two days, with shower facilities available, is located near the charming tourist town of Jasper.
The hiking time for today is approximately 2 hours.
We have plenty of options to keep us busy today in Jasper!
We can swim and have a picnic on the shores of Pyramid Lake, go mountain biking (MTB), or enjoy kayaking/canoeing. Alternatively, we can take advantage of the marked trails in the national park and embark on a hike near Maligne Lake. This hike covers approximately 8 kilometers with an elevation gain of 460 meters, leading us to a natural viewpoint (2150m) above the tree line, offering beautiful views of the region.
The hiking time for today's activities ranges from 2 to 6 hours.
The powerful Athabasca Falls is just one of the attractions in Jasper National Park.
The trails near the Columbia Icefields start above the tree line and offer particularly rewarding experiences due to the magnificent views of the surrounding mountain ranges.
For our farewell to the Rocky Mountains, we will embark on an 8km (5 miles) hike lasting approximately 2 to 3 hours. After lunch, we will be transferred back to the hotel near Calgary Airport.
Flight scheduled for Whitehorse, the capital of the Yukon Territory. The second part of this adventure begins now, with a new group and a new guide.
Hotel located in the historic center of Whitehorse City.
We will head north on the Klondike Highway with a stop for a short hike at the "Five Finger Rapids," which in the past caused the shipwreck of many small boats.
After traveling a few hundred kilometers, we will reach the entrance of the famous Dempster Highway or Yukon Highway 5, a 730km (454 miles) road that connects the Yukon's interior to Inuvik. Tonight, we will stay at a beautiful campsite at the foot of Tombstone Mountain.
Today is planned to be an unforgettable day, with hikes through the landscapes of the tundra and mountains, showcasing breathtaking scenery with their towering black peaks.
Each season has its own charm, particularly the early autumn, with its vibrant and orange colors.
The unique features of the Tombstone Mountains have made them an unmistakable landmark for the early explorers.
By late afternoon, we will arrive in the historic city of Dawson, located at the confluence of the Klondike and Yukon rivers. It is a place of many legends and was a highly sought-after destination during the gold rush in 1896. Even today, gold is extracted from a mine near this region.
The nightlife of Dawson City is unforgettable: Diamond Tooth Gertie's Saloon and Gambling Hall, with poker games and cancan dancers, is the oldest casino in Canada.
Today, we will visit Bonanza Creek, the watercourse where the first gold nuggets were discovered. And why not try our luck in search of fortune? We will have the opportunity to try our hand at gold panning.
Afterward, we will visit the historic cabins of Jack London and Robert Service, two famous writers of the Alaska gold rush era. And to conclude the day, we'll take a trip to the top of Midnight Dome, offering a spectacular view of Dawson City and the Klondike Gold Rush Museum.
The small town of Dawson is home to numerous original or restored buildings, adding to its charm and historical significance.
The adventure continues as we cross the Yukon River on a ferry and reach the highway known as the "Top of the World," a 79 miles stretch of one of the most beautiful and awe-inspiring alpine roads.
Traveling across plateaus and winding hills above the tree line, we will reach the United States border at Little Gold Creek, passing through towns with unique names like Chicken, Action Jackson, or Jack Wade.
The Alaska Highway, running along the picturesque shores of Kluane Lake, leads us to Kluane National Park. Depending on the weather conditions, one of the optional activities is a scenic flight by plane or helicopter to explore the glaciers within the park.
On Sheep Mountain and its surrounding slopes, there are excellent chances to spot the rare and elusive Dall sheep, with their white coats standing out against the lush green hillsides.
Kluane National Park, besides being the largest non-polar ice field, preserves a wide variety of wildlife. Even today, much of the park remains untouched and underdeveloped.
We will be camping for the next two days near the village of Haines Junction, on the outskirts of the park.
Haines Junction is a charming place that is worth visiting and exploring.
The hike to one of the highest valleys in the park provides us with a new opportunity to observe numerous species of wildlife, such as Dall sheep, moose, reindeer or caribou, and grizzly bears.
In the village of Haines Junction, there are many highly recommended outdoor adventures, such as scenic flights by plane, which offer a unique perspective of the area.
We start the day with a short hike to one of the highlights of the trip: rafting on the fantastic Tatshenshini River, providing us with hours of thrilling, wet, and wild experiences. All the necessary equipment will be provided on-site.
After this adventure, we will camp near Million Dollar Falls.
We will head south to Haines, Alaska, and crossing the Coastal Mountains through the Bald Eagle Valley, we will encounter a completely different climate zone and a stunning coastal landscape with the magnificent Chilkat Mountain Range as a backdrop.
The city of Haines is known as an important center of Tlingit Native culture. There, we can witness the work of totem pole carvers and visit the local theater for traditional ceremonial dance performances. Not to be missed is a visit to the Captain Gath's old Victorian residences.
The only way to reach Skagway is by ferry, crossing the Lynn Canal, one of the longest and deepest fjords in the world, stretching 140 km in length and reaching depths of 610 meters.
With luck, we may spot adorable puffins, otters, sea lions, bald eagles, whales, and even the mighty Alaskan brown bears. The journey concludes in Skagway, once the starting point for the crossing of the famous Chilkoot Pass and the site of the largest gold rush in history. Many gold seekers began their overland journey from this small port town, now designated as a historic site, where well-preserved artifacts bear witness to its golden past.
We will relive the old days and soak in the atmosphere of the gold rush in one of the historic bars, such as the Red Onion Saloon.
We start the day with a stroll through the historic town of Skagway, visiting the local cemetery and the graves of Soapy Smith and other infamous figures from the lawless era.
Afterwards, we will make the journey back to Whitehorse with a stop at the Carcross Desert - the smallest desert in the world - and Emerald Lake. We may take an optional and highly recommended tour on the famous Whitepass & Yukon scenic train. The railway runs alongside the Chilkoot Pass, with steep slopes on one side and towering cliffs on the other, with wooden bridges spanning dizzying ravines.
The van awaits us in Fraser for our final leg to the hotel in Whitehorse.
At the designated time, check-out, transportation to the airport, and boarding the flight back to your city of origin.
Depending on the departure time, arrival in the city of origin, and the end of Papa-Léguas services.
