If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Cancellations:
After confirming the trip, cancellations incur a fee of 15% of the land price if made up to 31 days before departure, and 100% if made within 30 days of departure.
Logistics and Camp Conduct:
Documentation:
International Groups:
This trip is conducted with international groups, and there may or may not be other Portuguese participants in the group.
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The waters coming from the Angolan mountains merge in the Okavango River, which after a hundred kilometers expands into the world’s largest interior delta, named the Okavango Delta.
In this periodically flooded region, we can find the famous natural parks and reserves of Moremi and Chobe. The Okavango Delta safari experience includes traveling its channels by boats and canoes and embarking on safaris, either by foot or on all-terrain vehicles. These are the ideal ways to explore and encounter one of the largest concentrations of wild animals in the world, found here in Okavango Botswana, where there are no fences, and the animals roam freely.
Our itinerary, based on the freedom granted by the all-terrain vehicles and overnighting in campsites, allows us to explore the most remote places in this area of the African continent, such as the Kalahari Desert and the magnificent Victoria Falls, in Zimbabwe.
Flight from Origin city to Johannesburg with layovers. Overnight on board.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Johannesburg and transfer to the hotel. Check-in from 2PM (subject to confirmation). Free time to explore.
We will depart early at 6:30 AM, heading towards the Martins Drift border with Botswana.
After completing border and immigration formalities, we will continue our journey across the vast plains of the Kalahari Desert to our accommodation at the Khama Rhino Sanctuary.
Established in 1992, this sanctuary focuses on wildlife conservation, particularly the protection of the critically endangered black and white rhinoceroses. One of the sanctuary's goals is to raise awareness among travelers and the public about the environmental and economic significance of these species to the region.
The sanctuary spans approximately 8,585 hectares of the Kalahari, home to over 30 animal species (mammals, reptiles, etc.) and around 230 bird species.
We will have a session to familiarize ourselves with expedition procedures, such as setting up and dismantling camps and preparing meals. Lunch on this day is at the traveler’s expense, while dinner is included.
Distance to travel: approximately 600 km.
Today, we will wake up early to embark on a game drive in one of the Khama Rhino Sanctuary vehicles, aiming to spot and observe rhinoceroses, including the black rhino, among other species.
We’ll return to the campsite in time to enjoy a well-deserved brunch.
Our journey then continues north through remote regions, skirting the expansive Makgadikgadi Salt Pans. In the final stretch, we’ll follow the Boteti River to our overnight stop.
Distance to travel: approximately 480 km.
The Okavango is a vast river that spills its waters into the Kalahari Desert, creating one of the few inland deltas in the world. This unique ecosystem sustains a rich diversity of wildlife and plant species.
Today, we begin our exploration of the Okavango Delta region, one of the highlights of this journey.
We will take a ride in a mokoro, the traditional canoes of the delta. The tranquility of the region and the silence of nature will surely captivate you!
The mokoro excursion may also take place the following day.
Second day in the Okavango Delta.
With its winding channels, lakes, and flooded plains, the Okavango Delta offers visitors a unique experience and the opportunity to connect with nature in one of the most untouched ecosystems in the world.
Early in the morning, we head to Maun, returning by boat through the delta's channels to the location where our truck is parked.
Upon arrival in Maun, you will have the opportunity to experience a scenic flight over the Okavango Delta (an optional activity, paid locally), which for many is an unforgettable moment.
At our accommodation, you can take a refreshing swim in the pool, enjoy the serene Boteti Riverbanks, and perhaps spot a hippo or observe some bird species.
This free time offers the chance to enjoy a hot shower, relax by the pool, and recharge.
On this day, you can also recharge your camera batteries, phones, and other devices, preparing for the adventures ahead.
The following 4 days have a flexible and adaptable itinerary, accounting for the season the trip is being held and the probability of observing wildlife. Therefore, our guide will decide the local itinerary according to several assumptions, such as the migration phenomenon or the scarcity/abundance of water, which conditions the animals.
Breakfast and departure to Maun, so the guide can purchase the necessary supplies for the following days, which will be spent on safaris and observing the wildlife in reserves and national parks (Moremi, Savuti, …).
Available to us, there will be an equipped all-terrain vehicle that will allow us to be in close proximity to the animals, while maintaining our safety.
An example of our itinerary could be: Moremi and first campsite in the known region of 3rd Bridge, an area inhabited by hyenas, hippos and lions; the following day, continuing north via Xakanaxa to a campsite near the northern area of the Moremi National Park, equally favorable to the observance of wildlife.
Continuing to Savuti, through a region of swamps and savannah, which are favorable to the African-elephant and hyenas. The landscape and vegetation are in constant change, from wide and open plainfields with palm trees and swamps, to dense forests of acacia trees.
Campsites are safe , located in beautiful areas that allow for close contact with nature.
Continuation of the exploration of the Moremi and Savuti regions, through safaris and observance of nature.
The Moremi and Savuti regions are iconic areas in the Okavango Delta, famous for their abundant wildlife and stunning landscapes.
Continuation of the exploration of the Moremi and Savuti regions, through safaris and observance of nature.
Continuation of the exploration of the Moremi and Savuti regions, through safaris and observance of nature.
The lions in these areas are famous for being particularly powerful and adapted to the wilderness, offering visitors the opportunity to closely observe the majesty and strength of these magnificent felines in their natural habitat.
We head to Maun for a well-deserved lunch at our accommodation, located on the banks of the Boteti River. This river is unique, as its current frequently changes direction depending on the dry or rainy season.
After lunch, we continue southward toward the spectacular Makgadikgadi Salt Pans. The scenery undergoes a surprising transformation, as the golden and green vegetation gives way to a white, otherworldly landscape. The endless flat expanse creates the sensation of a larger sky, making camping here an unforgettable experience. Adventurous souls can choose to sleep under the stars, surrounded by their unimaginable brilliance.
During certain times of the year, such as the rainy season, the salt pans may be inaccessible due to flooding. In such cases, we will camp in a fascinating alternative location near a waterhole frequented by dozens of elephants, particularly in the late afternoon and early evening.
Distance traveled today: between 200 and 300 km.
The journey continues northward as we leave the vast expanse of the salt pans and set our compass toward the Chobe River.
This region is renowned for its abundance of elephants, often seen in herds along the riverbanks, alongside a variety of other species.
In the afternoon, we will embark on a boat cruise along the Chobe River to observe the local wildlife in their natural habitat.
Afterward, we return to the truck to continue our route north, crossing the border into Victoria Falls.
Upon arrival, we check into our lodge, conveniently located near the waterfalls.
Dinner is at the traveler’s expense.
Distance traveled: between 320 and 400 km.
Today, we wake up in the African "adventure capital," Victoria Falls.
We will visit one of the most iconic natural landscapes on the planet, Victoria Falls. Known locally as "Mosi-oa-Tunya," meaning "the smoke that thunders," the sound of its waters crashing 128 meters below can be heard from several kilometers away.
The falls, located on the Zambezi River along the border between Zambia and Zimbabwe, stretch about 1.5 km in width and reach a maximum height of 128 m.
At Victoria Falls, you can participate in a variety of optional activities, including walking safaris, visits to local tribes, rafting, and helicopter rides. Contact Papa-Léguas for a full list of activities and prices.
Given the region's popularity and natural beauty, there has been significant demand in recent years, which has led to increased activity prices. We recommend bringing US dollars for convenience.
This day offers an opportunity to recharge batteries for cameras, phones, and other devices. You can also exchange money locally and make use of basic laundry services for essential clothing items.
In the evening, we will enjoy dinner at a local restaurant (not included), with time to relax and savor a well-deserved rest.
Breakfast, check-out, and at the scheduled time, transfer to the airport for the flight back to the city of origin.
Most flights have a layover in Johannesburg, with the possibility of an extra night in Johannesburg if the connecting flights to the city of origin are not compatible.
Arrival in Origin city and end of Papa-Léguas’ services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
