If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
A valid passport is required, valid for at least 6 months after the date of departure from the country visited.
Clients who do not purchase flights from Papa-Léguas may not be assured arrival and departure transfers if their flights are not exactly the same as the flights booked for the group.
If the Client chooses to book with Papa-Léguas the transfers for the flights they purchased, there is an additional fee, which varies according to the destination country and the program.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
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This trip to Morocco begins with an exploration of the vibrant and exotic city of Marrakech before heading into the heart of the Atlas Mountains, home to the Berber people and the iconic Mount Toubkal, the highest peak in Morocco and North Africa, soaring to 4167 meters.
To truly uncover the secrets of this remarkable region—like exploring “lost” villages nestled in the valleys or hearing captivating stories and traditions—there is no better way than to experience it on foot, guided by our expert local team.
Our journey will lead us through stunning valleys and panoramic peaks at a gentle pace, essential for acclimatizing to the altitude and safely ascending Jebel Toubkal, our ultimate challenge. Known to the Berbers as Adrar N’Dern, the “mountain of mountains,” it offers an unforgettable adventure for all trekking enthusiasts.
Flight with destination to Marrakesh, with possibility of layovers.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival, meeting with local representative at the airport and transfer to the hotel located at the Medina. Check-in form 2PM and free time.
Free dinner.
There are excellent restaurants in Karrakesh, such as «Corner Café», «Le Cantine des Gazelles», «Le jardin», "La Porte" or «Ksar Essaoussan» located near the Medina. You can also eat at Jemaa el-Fna Square and try typical Moroccan food.
Breakfast and check-out of the hotel. At the set time, meeting with the guide to go towards Imi Oughlad, located in the Atlas Mountains.
Imi Oughlad is our trekking starting point. The team that will aid us through our journey (you’ll only have to carry your backpack) awaits us here, for the next 5 days of trekking will be accompanied by a team of a local English-speaking guide, muleteers and a cook.
We begin our trek on a trail that goes through forests of cedar and pine trees, and agricultural fields until we reach the Col du Tacht (2000m), where we’ll make a short stop to admire the view of the valleys of Imlil and Ait Oussaden. We’ll continue for around 45 minutes to our lunch stop.
In the afternoon, we’ll continue for two and a half hours to the beautiful Berber village of Tiziane (1750m), where we’ll stay overnight. The accommodation is in a Berber house, double room with shared bathroom.
Trekking Imi Oughlad – Tizi N'Tachte – Tiziane
Extension: around 6,5 miles.
Type: linear in forest, rural environment.
Path: Trails and road of beaten dirt.
Elevation gain - 510m.
Max. Altitude - 2010m.
Min. Altitude - 1500m.
Duration: 5 hours with stops.
After breakfast, we’ll begin trekking on an incline through the Assif N Ait Oussaden valley, through walnut tree woods until the Col du Tizi N Taghrhourte (1995m), at the top we’ll make a stop to admire the magnificent view of the valleys and peaks of the Toubkal, that frame the beautiful mountain scenery.
We follow through a rare flat area to Assaka for around 2 hours, where we’ll stop for lunch.
In the afternoon, we’ll follow through a wooded area, mainly on a descent, to the Berber village of T kant (1870m), where we’ll have dinner and spend the night. The accommodation is in a Berber house, double room with shared bathroom.
Trekking Tiziane – Col du Tizi N Taghrhourte - T kant
Length: about 8 miles.
Type: linear in forest environment.
Trail: Paths and road of beaten dirt and rocks.
Elevation gain - 650m.
Max. Altitude - 2500m.
Min. Altitude - 1750m.
Duration: 6 hours with stops.
After breakfast, we’ll depart for our trek of around 3 hours through farm fields, forests and crops, where we can find herds of sheep or goats, as well as Berber villagers on their daily labor routines. Ascent to the Tizi n'tagdalte pass to continue descending through a cedar forest to a spring, where we will stop for lunch in a cool and pleasant place.
In the afternoon, we’ll continue for 3 hours to the Assif N ait Oussaden valley, and then to the village of Tizi Oussem ( 1850m). After a short break, we’ll continue to Tamsoult, where we’ll stay overnight. The accommodation is in a Berber house, double room with shared bathroom.
Trekking T kant - Tizi N tagdalte - Tizi Oussem
Length: about 8,7 miles.
Type: linear in forest, rural and mountain environment.
Trail: Paths and road of beaten dirt and rocks.
Elevation gain - 830m.
Max. Altitude - 2700m.
Min. Altitude - 1870m.
Duration: 6 hours with stops.
This is the day we are nearing the peak. We can see it from afar, previewing the amazing climb that awaits us on the day we’ll reach the peak.
In the morning, we slowly ascend along a trail towards the Tzikkert pass, where we reach the fork that leads to Lepiney Refuge. We refill our canteens at the Toumlite fountain. From that point, we can see Neltner Refuge and we make a stop for lunch. After lunch, a long and gradual ascent awaits us.
At a slow pace, we reach the 3450-meter-high Aguelzim pass, where we see the summit of Toubkal and can even distinguish the iron pyramid that crowns its peak. After resting for a while, we begin the long descent with fantastic views that take us to the area of Neltner or Mouflon Refuge, where we will spend the night in dormitories.
Depending on the state of the snow, part of this trek may have to be done resorting to crampons. These should be brought from home or previously rented (consult Papa-Léguas), since the snow may persist until mid-June.
Trekking Tizi Oussem - Tizi Agelzim – Toubkal Base Camp
Length: around 5,5 miles.
Type: linear in mountain environment.
Path: Trails of rocks or snow/ice, depending on the season.
Elevation gain - 1260m.
Max. Altitude - 3560m.
Min. Altitude - 2300m.
Duration – 7-8 hours with stops.
Today is a day to climb the mountain, so we'll get up early (about 5AM, time subject to confirmation).
We’ll go on a narrow and rocky trail, but without any technical difficulties. According to the pace and the weather, we’ll make some stops to drink and eat energy bars or nuts. Around 3 hours after beginning our trek, we’ll arrive at the 4167m of the Jebel Toubkal – the highest point of the Atlas Mountain Range. If the sky is clear, the view is splendid over every peak and valley of the range.
Descent to base camp, where we’ll have lunch before continuing to the Berber village of Imlil. On the way, we’ll have the opportunity of stopping at the famous shrine of Sidi Chamharouch, a saint that according to legend performed several miracles, healing illnesses, especially mental.
Night in riad in Imlil.
Trekking Toubkal Base Camp – Peak – Toubkal Base Camp – Imlil
Extension: around 12 miles.
Type: linear in mountain environment.
Path: Trails of rocks or snow/ice, depending on the season.
Elevation gain - 1123m.
Max. Altitude - 4167m.
Min. Altitude - 1740m.
Duration – 8-9 hours with stops.
The day begins peacefully, without early alarm clocks. In the morning, we will set off towards Marrakesh, a distance of approximately 43 miles that will take about 1 hour and 30 minutes. In the afternoon, we will enjoy a half-day city tour of Marrakesh.
Marrakesh, known as the red city of the south, is located among immense palm trees in the Haouz plain. In its origin, the city was a meeting point of camel caravans that bridged Africa and the Mediterranean ports. Founded by Almoravids, during the XII century, growing in size and beauty as the centuries passed, becoming the capital of the great south. The epithet of red city comes from the color of its walls, that keep vast gardens, watered by underground wells built by the Almoravids and Saharan nomads.
A unique experience is walking on the Djema El Fna Square, where a big part of the city’s activities are concentrated: dancers, taletellers, jugglers, craftsmen, traders and snake charmers are seen in the square or from the many terraces of the cafes around it.
Breakfast and airport transfer at set time, to return to the origin city.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
