If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2025 to 12/31/2025.
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in your home country.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurance:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
See our full Data Protection and Privacy Policy here.
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Culture enthusiasts will delight in Warsaw and Krakow, while the lake region in Zakopane is a paradise for nature lovers. In the Tatra Mountains, we’ll lace up our hiking shoes to explore a beautiful natural area perfect for trekking and outdoor adventures.
We will also visit Auschwitz, taking time to reflect on the war and Europe’s recent past, and exploring the profound history of these significant landmarks.
A fascinating and intense journey through cities, mountains, and unforgettable experiences, accompanied by Mariana Completo, who will guide us by train across Poland.
This day is dedicated to the flight from your home city to Poland. We will land in Warsaw, the vibrant Polish capital, after a layover in a European city or via a direct flight.
Upon arrival in Warsaw, transportation to the hotel is at the client’s expense, followed by check-in and free time to explore the city.
At a prearranged time, we will gather for a welcome group dinner, introducing the start of our Poland tour. There is no fixed itinerary today, as it depends on the arrival time of the flight to Warsaw, allowing flexibility for travelers to settle in or begin discovering this historic city.
After breakfast at the hotel, we will explore Warsaw, starting with "Stare Miasto" and the historic city walls.
Next, we’ll head to the Old Town to experience its vibrant atmosphere and visit the imposing Royal Castle.
We will also explore "Nowy Świat," where we’ll have the chance to climb to the top of the Old Town church for panoramic views of the city.
If time and opportunity permit, we’ll visit Łazienki Park to enjoy the serene beauty of this green space.
No visit to Warsaw is complete without exploring the "Communist District of Praga," where we’ll dive into the city’s fascinating history.
Return to the hotel and enjoy free time for the rest of the day.
After breakfast, check-out, and departure for the train station to travel to Krakow by train (approximately 2 hours).
Krakow, the second most important city in Poland, offers a rich heritage and history. It was devastated during the Mongol invasions but managed to rise again, experiencing a flourishing period that culminated in its selection as the capital of the kingdom for three centuries. The Nazi occupation left the architecture mostly intact but caused the disappearance of a cornerstone of its multicultural identity: the large Jewish community. Today, Krakow stands as one of the most beautiful cities in Europe, where Gothic, Renaissance, and Baroque styles blend harmoniously. The city’s magic, cuisine, and hospitality will captivate all visitors.
Upon arrival, we’ll head to the hotel to drop off luggage or check in (depending on the time), followed by the beginning of our exploration of the city. We will visit Planty Park and the Royal Route, discovering the historical charm of the Gothic St. Florian Gate and Florianska Street.
Return to the hotel and enjoy free time for the rest of the day.
Today, we will explore iconic sites such as St. Mary's Basilica, Rynek Główny, the Sukiennice Cloth Hall, and St. Adalbert's Church.
We will continue our exploration by visiting Wawel Hill, where we’ll tour the Royal Wawel Castle and Wawel Cathedral. The day will conclude with a Chopin music concert, offering a delightful cultural experience.
Return to the hotel and enjoy free time for the rest of the day.
The day begins early as we take a bus trip of about 1.5 hours to the town of Oświęcim. Located 60 kilometers (37.2 miles) west of Krakow, this quiet town has little to offer in terms of tourist attractions, except for one: the Auschwitz / Birkenau Concentration Camps, also known as the largest death site of World War II. In 2016, it welcomed over 2 million visitors, a record for the museum, and remains one of the most tragic symbols of our civilization. It represents the extreme ideological violence, the insanity of humankind, the disregard for human life, and cheap cruelty.
Built in 1940 under the orders of Heinrich Himmler, on the site of former Polish army artillery barracks (now known as Auschwitz I and the museum), the camp quickly proved insufficient to fulfill one of the main goals of the Nazi regime: the "Final Solution," or the total extermination of Jews. Consequently, construction began on a second camp just 3 kilometers (1.8 miles) away, named Auschwitz II – Birkenau. Its vast area is hard to describe, and only a visit can help grasp the full scale of the atrocities that occurred there. While it's impossible to precisely determine how many lives were lost—many prisoners were never registered, and much of the documentation was destroyed by the SS troops in the final days of the war—it's generally agreed that around 1.1 million lives were claimed here. In 1979, UNESCO designated the Auschwitz / Birkenau Concentration Camps as a World Heritage site.
It’s a heavy day, but one that is essential for understanding one of the most tragic periods of our collective history.
In the afternoon, we’ll travel to Wieliczka, one of the highlights of our trip. The Wieliczka Salt Mines, in operation since the 13th century, are among the oldest salt mines in the world, with around 300 kilometers (186.4 miles) of tunnels and a depth of 327 meters. Known as the "Underground Salt Cathedral of Poland," it has been a UNESCO World Heritage site since 1978 and attracts over a million visitors annually, making it one of Poland's most important monuments. During our visit, we’ll explore tunnels that have marked centuries of history, be awed by colossal caverns, meditate in a church 100 meters underground, and learn about the many personalities who have ventured there. Are you ready to descend into the earth’s depths?
After breakfast, we will head to the train station for a scenic 3-hour journey to Zakopane.
Upon arrival, we’ll check into the hotel, drop off our luggage, and begin exploring the charming city.
Zakopane, nestled in the Carpathian Mountains, is known as the winter capital of Poland. The city offers a unique blend of natural beauty, mountain culture, and outdoor activities, making it a fascinating destination.
One of the most popular attractions in Zakopane is the Gubałówka Hill Funicular. This cable car takes us to the top of Gubałówka Hill, offering stunning views of the Tatra Mountains and the city. At the summit, we can enjoy scenic walks and sample traditional Polish dishes at picturesque restaurants.
In addition to the Gubałówka Hill Funicular, we will explore Tatra National Park, home to breathtaking hiking trails that wind through mountainous landscapes, crystal-clear lakes, and lush forests.
The local architecture is also a highlight, with many houses and churches built in the traditional "Zakopane Style" unique to the region.
The final day will be dedicated to a hike towards Morskie Oko, the most famous lake in Tatra National Park.
The trail is well-marked and takes us through the spectacular landscapes of the Tatra Mountains, offering breathtaking panoramic views along the way. We will make strategic stops to rest, take photos, and soak in the serene atmosphere of the surroundings.
Upon reaching Morskie Oko, we’ll take time to admire the beauty of the lake, which is framed by towering peaks. We will explore the area, walk along the lake’s shores, and enjoy the tranquility of the location.
In the late afternoon, we will begin our descent back to Zakopane, taking in the last views of the mountains before returning to the city.
The hike is approximately 5 hours long, covering a distance of 16 km (10 miles).
After breakfast, at the scheduled time, we will check out and head to the train station for our return journey to Warsaw, which takes approximately 6 hours.
Upon arrival in Warsaw, we will proceed to the airport for the flight back to our home city.
End of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
