If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Documentation
– Passport in force, with a minimum validity of 6 months from the date of departure from the country visited.
– «Jordan pass wanderer» to be handled online.
Individual Supplement
It does not apply at night in camp.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Jordan is an open-air museum! Combines culture, history, religion and adventure in a unique way.
It is a country of great diversity, where you can enjoy natural parks, archeological remains, and the desert all on the same trip.
After arriving in Amman, we visit the Dead Sea to experience its healing waters, the Mount Nebo to contemplate “The Promised Land”. We also visit Madaba, known for its mosaics of countless colors.
We head towards the irresistible Petra to explore on foot this sanctuary of beauty and history. Petra is indeed a wonder sculpted in stone, named the “Red Rose,” and on this journey, you will have the opportunity to discover why.
We will venture into Wadi Rum, the desert of Lawrence of Arabia, an awe-inspiring and globally renowned landscape known for its “lunar” formations. But it is when night falls that it truly captivates, revealing a breathtaking celestial dome adorned with thousands of stars.
Finally, we take a boat ride on the Gulf of Aqaba and enjoy its transparent waters for a well-deserved swim.
This trip is an experience that will remain engraved in our memory for a long time.
Flight to Amman with layovers. Flights usually arrive in the early morning hours in Amman.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Amman. Usually flights arrive in the early hours of the day, therefore the hotel is included on day 1.
Upon arrival a local operator representative will be waiting for you to take you to the hotel.
Free time to rest from the flight or do a first exploration of the city.
After breakfast at the hotel, and at the appointed time, we head north to the Roman ruins of Jerash. They represent one of the best preserved Roman cities of the Imperial Period in the Middle East.
Upon arrival, we will visit its imposing ceremonial gates, its "avenues" flanked by colonnades, Hadrian's Arch, the hippodrome and a theater in the southern part of the complex. We also highlight the temples of Zeus and Artemis, the goddess of the hunt, daughter of Zeus and sister of Apollo.
We continue on to Ajloun, visiting Saladin's Castle which played an important role in the wars against the Crusaders. The views from the castle are magnificent, overlooking the Jordan River Valley and Galilee, which appears to the north with the lake they call sea. According to the Bible, Jesus Christ walked there about 2000 years ago.
After visiting the castle, we drive to the village of Orjan to enjoy a traditional lunch at a local family's home. We also take a short walk in the surroundings where we get to know their olive grove and the importance of olive oil production, among other uses and customs of Jordanian daily life.
Return to the hotel in Amman and free time.
After breakfast, we meet the guide and start the city tour in Amman, visiting the citadel and the Roman theater, two of the city's most iconic sites and mirroring the city's history through the ages. Lunch at a local restaurant, where you can try an authentic falafel with hummus.
After lunch, we proceed to one of the lowest places on planet Earth, the Dead Sea which is located 400 meters below the mean sea level.
We can enjoy a relaxing afternoon in its salty waters, where we can float and try the traditional "mud bath" which is said to have healing properties and is used in several beauty products.
Return to the hotel in Amman and free time.
Breakfast at the hotel, check-out and at the appointed time, we leave for Mount Nebo, to visit the place where, according to the Bible, Moses first glimpsed the "Promised Land". Indeed, from Mount Nebo, we can enjoy magnificent views all around and, like Moses, also look westward to the lands of Israel.
It was also in this biblical site that Moses died and was buried, and there is a chapel with a very interesting collection (beautiful frescoes from the IV and VI centuries AD), which we have the opportunity to visit.
We continue on our way, now to Madaba, mentioned in the Bible under the name of Mesha Stele, being at the time of Christ a Moabite village. We visit the Orthodox village of St. George, which contains inside the fabulous mosaic map of the Holy Land, including Jerusalem, Palestine, Jordan, Israel and Egypt.
After lunch, we continue south to visit the castles of Kerak and Shobak, both of which are of priceless historical and heritage value, especially in the context of the Crusades.
After these visits we proceed to the hotel situated in the region of Petra, in Wadi Musa.
Today is a special day: we will visit Petra.
After breakfast at the hotel, we head to Petra and spend the day visiting this wonderful and unique place in the world.
We enter the canyon that leads to the "Treasury", also called Al Kazneh, one of the architectural wonders of the Nabatean city, that is, the natural setting and the way this rock tomb was built, will surely amaze us. Above us, the blue sky is cut by silhouettes of the mountains and traces of façades carved into the ochre-toned granite rock. Petra is a unique place. You want to stay and challenge the time that passes slowly in these parts.
The monuments come in different styles, according to the taste of the civilizations that built them, like the Romans who built temples and amphitheaters that still echo the sound of the desert winds. We will pause for lunch inside the enclosure.
The trail we now take is impressive - carved between the rosy walls of a canyon - takes us between terraces and viewpoints to the "Monastery", also called El-Deir.
On the way back, we make the 900-step descent to the vital center of Petra, Wadi Farash, where we stop several times, enchanted by the archaeological site.
During this day, we still visit the interpretation center and museum center, among other places of historical interest. At the end of the day, we can optionally experience "Petra by Night" and contemplate "The Treasure" by candlelight.
The "Petra by Night" tour starts at 8:30PM and ends at 10:30PM every Monday, Wednesday and Thursday (payable locally).
After the tour, we return to the hotel in Wadi Musa.
After breakfast, check-out and depart for the desert of Wadi Rum, one of the most amazing deserts in the Near East.
We take a 4x4 tour where we follow "the footsteps" of the English explorer and military man Lawrence of Arabia through the Wadi Rum Desert. We climb the dunes and stone arches overlooking the desert, we see cave paintings, the house where Lawrence lived and enjoy the views of the magnificent rocks that made Wadi Rum, one of the most emblematic deserts in Asia.
We enjoy a Bedouin lunch cooked in the desert by Bedouins. We end the day watching a magnificent sunset.
Upon arriving at the camp, we have free time to explore the area, enjoy a well-earned dinner, and perhaps a little stroll by starlight.
The night in this place is as incredible as the day, especially for the pleasure of admiring the night sky, whose quantity of stars will surprise us.
We spend the night in a permanent tented camp with beds and an outdoor bathroom.
Note: it is not necessary to bring a sleeping bag.
Today we wake up early to contemplate the sunrise in the desert.
We return to the lodge for breakfast, check-out and meet the guide at the appointed time to head to Aqaba. Aqaba is the only port in Jordan. Its gulf, which gives access to the Red Sea, is the ideal place for a boat ride.
Optionally and if the weather conditions are favorable, we can take a dive - highly recommended - to observe the great marine biodiversity. Lunch will be on board.
Return to the pier and departure to Amman.
Arrival, check-in at the hotel and free time.
Breakfast at the hotel and at the appointed time, transfer to the airport.
Return flight to the origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
