If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Documentation
A valid passport, valid for at least 6 months from the date of departure from the country visited. Other necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.
Transfers
Travelers who do not purchase flights from Papa-Léguas may not be assured of arrival and departure transfers if their flights are not exactly the same as the flights booked for the group.
If the traveller chooses to book the transfers Papa-Léguas for the flights they have bought on their own, there is an additional fee, which varies according to the destination country and the program.
Individual Supplement
It does not apply at night in camp.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
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Jordan is an open-air museum that combines culture, history, religion, and adventure in a unique way.
It is a country of great diversity, where you can enjoy the mountains, archeological remains of great beauty, and the desert on the same trip.
After arriving in Amman, we set off for Mount Nebo to contemplate “The Promised Land”. We will visit Madaba known for its mosaics of countless colors. We will then head to Petra to embark on spectacular hikes in this sanctuary of beauty and history. Petra is indeed a wonder carved in stone, which they have named the Red Rose, and on this adventure trip you will have the opportunity to find out why.
We will journey to Wadi Rum, the renowned lunar desert made famous by Lawrence of Arabia, to immerse ourselves in the authentic desert experience. We will stay at a Bedouin campsite under the starry sky, creating a memorable experience that will leave a lasting impression.
Flight to Amman. Meet the driver and transfer to the hotel in Amman (about 30 km away). Arrival, check-in and free time.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Breakfast at the hotel and at the appointed time, meeting with the guide and departure by private vehicle to the North (1 hour duration), to visit the Greco-Roman citadel of Jerash, which is one of the best preserved in the Middle East.
After visiting the alleys, ruins, amphitheaters, and museum centers of Jerash, we proceed to Ajloun (45 minutes), to visit its "souk" and castle that dominates the landscape to the west, to the lands of Israel and the Jordan River Valley. The castle was built to contain the advance of the Crusades at a vitally important point for trade and pilgrimage routes between Jerusalem, Damascus, Cairo, and Mecca.
The day proceeds with our drive to the village of Orjan to experience a bit of everyday Jordanian life, that is, we will visit and take a short tour of a farm with century-old olive trees that have been producing olives since ancient times and have lunch at the family's home, to learn a bit of the customs and traditions of rural Jordan.
Back to Amman (1 hour 45 minutes) in the late afternoon and free time.
Breakfast at the hotel and at the appointed time, meet the guide and start the city tour in Amman, visiting the ancient citadel and the Roman theater, two of the most interesting archaeological sites in Amman.
We will walk through some of its markets in the vicinity of the Al-Husseini mosque and stop at a local restaurant to try Falafel and Jordan Humus, authentic delicacies of the local cuisine.
Going south towards the Dead Sea - the lowest place on the earth's surface, at minus 409 meters (1,100 feet) below mean sea level.
Free time to take a bath in its waters, which contain a lot of minerals and are ideal for skin treatment.
Return to the hotel in Amman (1 hour drive) and free time.
Breakfast at the hotel in Amman, check-out and drive to Madaba (45 minutes - 1 hour).
Madaba, mentioned in the Bible under the name Mesha Stele, being at that time a Moabite village.
We will visit the Orthodox village of St. George, which contains within its interior the fabulous mosaic map of the region, depicting Jerusalem, Palestine, Jordan, Israel and Egypt. A must-see. Going to Mount Nebo, where according to legend it served as Moses' grave. We will visit its churches with beautiful frescoes from the 4th and 6th centuries AD.
Continuation of the itinerary to the castle of Kerak where we will learn about its history and enjoy beautiful views from its walls. Drive to Petra (Wadi Musa), about 2 hours and 30 minutes.
Arrival, check-in at the hotel and free time.
After breakfast at the hotel. We will go to Petra and spend the whole day visiting this wonderful place.
Entering the gorge that leads to the "Treasure" (Al Kazneh), one of the architectural wonders of the Nabatean city, the natural setting and the way this rock tomb was built will surely amaze us.
Above us, the blue sky is outlined by silhouettes of mountains and traces of facades carved into the soft ochre-colored rock. It is a unique place, Petra. We feel like staying and challenging the time that passes slowly in these parts.
The monuments follow one another in different styles, to the taste of the civilizations that built them, like the Romans who erected temples and amphitheaters here that still echo the sound of the desert winds.
The trail we will go on is impressive, carved in the rosy walls of a gorge, it take us between terraces and viewpoints to the Monastery (Ad Deir). Visits to the Monastery, the museum and interpretation center are not accompanied by the guide.
On the way back, we will descend the 900 steps to the vital center of Petra (Wadi Farash), where we will stop several times delighted by the views.
Return to the hotel in Wadi Musa and free time.
Breakfast at the hotel and drive to the magnificent desert of Wadi Rum, called the Valley of the Moon. Wadi Rum is similar to a lunar landscape, dotted with ancient valleys and rugged cliffs. Here the ochre colors intersect in harmony with the blue of the sky or the silence of the night.
One of the most beautiful places in Jordan.
Arrival in Wadi Rum and a 2-hour 4x4 tour, visiting the most emblematic places of this desert, such as its gorges, valleys, dunes and wonderful views of a sublime landscape.
Going to camp and the New Year's Eve dinner.
The camp is permanent and comfortable. The double tents have beds and the bathroom has a bathtub and shower.
Short hike in the Wadi Rum desert to contemplate the sunrise on the first day of the year, return to camp for breakfast.
Check-out and drive to Aqaba (1 hour), the only port in Jordan and with access to the Red Sea.
We will take a boat tour with the possibility of snorkeling (this tour depends on the weather conditions) and where we will have views of Saudi Arabia, Israel, and Egypt.
Night in Aqaba.
Breakfast at the hotel, check-out and at the appointed time, transfer to the airport (4 hours) for the return flight to the city of origin. End of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
