If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
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We offer you what will be the best vacation of your life, a program always accompanied by the leader Bruno Rodrigues, who will allow us to authentically experience almost all the wonders of São Tomé and Príncipe.
Let’s embrace Leve Leve, the relaxed lifestyle of São Tomé and Príncipe, as we enjoy secluded beaches, lush forests, and historic colonial sites. In a country where you can feel the happiness and affection of the locals, it will be impossible not to be charmed by the smiles and hugs they share, moving at the rhythm of leve leve. We will chat and share moments and stories with those who live detached from material goods and in touch with nature, yet are happy to live on the land that has everything.
São Tomé and Príncipe is perhaps Africa’s greatest diamond. It’s a destination that fulfills us, from the climate to the lively nights, the gastronomy, the friendliness of the locals, the still unexplored beaches, the wild trails, and the coffee and cocoa.
Come with Papa-Léguas and the leader Bruno Rodrigues to paradise!
Flight to São Tomé International Airport.
Meeting with the Papa-Léguas leader upon arrival.
After passing through customs, we will transfer to the hotel, check-in, and a briefing about the program.
Group dinner, but to be paid locally by the travelers.
After breakfast, in the morning we will visit Roça Diogo Vaz, where we can observe the entire cocoa production process and, of course, taste this "fruit of the gods." The journey to the roça takes about one hour.
On the way back from the visit, we will stop for lunch (paid by the traveler).
The afternoon will be spent enjoying Praia Lagoa Azul, one of the most beautiful beaches in São Tomé, where we can relax in its crystal-clear waters with temperatures between 25 and 29°C.
At the end of the day, we will head to São Tomé city for dinner at a local restaurant (paid by the traveler). Before or after dinner, we will take a short walk around the city.
After breakfast, we will check out and, at the scheduled time, set off to explore the south of the island.
Today, we will head south on an unforgettable journey, with stops at Roça Água Izé, a historic location that will allow us to learn about how the Portuguese plantations were during the colonial era. The roça is situated in a beautiful area and includes several buildings, including a hospital.
We will stop to photograph Pico do Cão Grande and take a short walk to visit a spot where local women wash their clothes.
After the visit, we will head to Inhame beach, famous for turtle nesting (September to April). In the afternoon, we will enjoy the famous southern beaches, Piscina and Jalé.
The evening will be spent near Jalé beach, where the connection with nature is unmatched. Dinner will be served at the accommodation and is not included.
After breakfast, we will continue our journey through the south of the island. The highlight of the day will be a visit to Ilhéu das Rolas, a small island located on the equator line. We will explore this beautiful and tranquil location, enjoying its pristine beaches and unique charm.
Throughout the day, we will have time to relax, swim, and immerse ourselves in the natural beauty of the area. The evening will be spent back at our accommodation, where we can unwind after a full day of exploration.
Today, we will explore the "heart of the island" of São Tomé.
We will pass through the iconic town of Trindade to visit the local market in more detail.
Next, we will head to Roça Monte Café, where the Coffee Museum is located, allowing us to learn about the coffee production process.
Lunch will be at the house where the famous artist and writer Almada Negreiros lived, now transformed into one of the most intimate restaurants on the island (subject to confirmation).
In the afternoon, we will take an easy walk to see some waterfalls and the surrounding wild forest area.
At the end of the day, we will... (the sentence seems incomplete, let me know if you need help finishing it).
After breakfast, check-out, and at the scheduled time, transportation to the airport.
A 30-minute flight to Príncipe, an island where God spared no resources when it comes to natural beauty.
Príncipe Island is one of those places that gives you chills, makes you smile and feel emotional, fills you with life, and makes you realize that this is where happiness lies.
The itinerary for this day is flexible as it depends on the São Tomé - Príncipe flight schedule.
In the evening, we will head to the town of Santo António for dinner.
On this day, we will visit Roça Belo Monte and its community, where it’s easy to feel at home and never want to leave.
We will then head to Praia Banana, one of the most beautiful beaches in the world, which is sure to surprise us. Lunch will be at a local restaurant in the beach area.
In the late afternoon, we will return to the accommodation.
Dinner will be at a local restaurant, offering a unique and unforgettable experience.
After breakfast, we will begin the day with a visit to the town of Santo António, where the marks of time have not erased the history and beauty of this city.
After lunch, we will head to Boi beach, and when it comes to describing this beach, words simply fail.
Return to the accommodation.
Transportation to the town of Santo António for dinner at a local restaurant.
Today, we will visit Roça Sundy, which, in the past, was one of the largest cocoa plantations in the world.
Next, it will be time to relax at the beach and enjoy lunch at what is considered the most beautiful restaurant on Príncipe, and perhaps in all of Africa.
At the scheduled time, depending on the flight schedule, we will transfer to the airport for the return flight to São Tomé (about 30 minutes).
Upon arrival, assistance at the airport and transportation to the accommodation. Free time and dinner at the accommodation, at the traveler’s expense.
It won't be easy, but we will have to say goodbye to this paradise.
At the scheduled time, we will transfer to the airport for the flight back to the city of origin.
Depending on the flight time, there will be an opportunity to visit Sete Ondas beach for a final swim and have lunch at the famous chef João Silva's restaurant at Roça São João de Angolares.
Arrival in the city of origin and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
