If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
After the trip is confirmed, cancellation incurs costs of 15% of the land price up to 31 days before the departure date, and 100% between 30 days and the departure date.
– Due to the great demand for the activity to see the gorillas, your departure will only be confirmed when permission to participate in this activity is confirmed.
– Registration for this trip implies the payment of a deposit of 30% of the value of the land program, plus the value of the Gorilla permit, which is 730 EUR. This value is non refundable, if you withdraw from this trip.
– Depending on weather conditions, this trip may be hard and very tiring.
– Tents, when used, are set up by the participants.
– The preparation of meals and the respective clean up is of the responsibility of the participants, who will take turns in groups of 2.
After the confirmation of the trip, the withdrawal from it has the cost of 25% of the land program cost up to 31 days before the departure date and 100% from 30 days to the departure date.
Important Note: the local operator does not ensure the transfer from Jinja to Entebbe by truck. If the guide is returning to Entebbe – after breakfast – travelers may catch a ride with them, so you have to arrange this ride with the guide during the itinerary.
If the guide does not return to Entebbe, travelers may book a transfer directly to the accommodation in Jinja, paid locally.
Documentation:
1. Passport with a minimum validity of 6 months after the date of departure from the country visited.
2. Visa required. Done online https://visas.immigration.go.ug/
3. A yellow fever vaccination certificate is mandatory if you are coming from or visiting a country at risk before traveling to Uganda.
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Venture into the heart of Uganda and set off on a journey in search of mountain gorillas. But be prepared, for this extraordinary trip will unveil a world that extends far beyond the gorillas alone!
The pearl of Africa: Uganda offers a great variety in biodiversity, natural beauty and hospitality, and also the privileged feeling of being the only visitors in enormous protected areas.
This trip includes the thrilling opportunity for travelers to hike and explore the pristine forests of Uganda in an attempt to see the mountain gorillas, an experience limited to only 24 people per day. It is an unforgettable adventure that few travelers will ever forget.
We’ll also explore Uganda’s and its mythical villages hidden in the jungle and its wide variety of animals, both in the jungle and the savannah environments.
The weather, road conditions, among other factors, will influence our route, which is subject to alterations. From the traveler’s we ask for adventure spirit and an open mind, since this trip will cover more than 2000Km of road, a lot of times in terrible conditions. However, the places seen and the experiences had will make this travel a unique adventure!
Flight from origin city to Entebbe, with layovers and overnight on board.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Entebbe airport.
Airport assistance and transfer to the lodge with check-in from 2PM (subject to confirmation). Free time to explore.
Departure from lodge at 8AM. During our route, we’ll pass the vibrant city of Kampala, before continuing west.
We’ll visit the drum market and make a stop at the Equator line.
In the afternoon, we arrive at Lake Mburo National Park, known for its fauna’s diversity and hippo population.
Campsite on the banks of the lake.
We begin our day with a safari on foot, to then leave the park through landscapes of hills, banana plantations, and fields full of cattle.
In the afternoon, we’ll go through mountain roads, inaccessible and remote villages, surrounded by dense vegetation, like the ones located in the impenetrable Bwindi forest.
The campsite will be on the edge of this emblematic jungle.
Beginning of one of the highlights of this trip, the gorilla trekking!
We walk in search of the gorillas. The group will be divided into smaller groups, each with a local guide, in search of the mountain gorillas through an extremely dense forest, passing several places until we find these fascinating primates of the mountains. The walk through the forest is a unique experience, travelers should be prepared to walk in a dense forest with small trails and, sometimes, cross-country.
Beside the treks in search of the gorillas, we’ll observe some magnificent birds that live around here.
Note: The Gorilla permits are valid for 2 days, in order to increase the likelihood of seeing the primates, and will be handed to the travelers on this day.
Continuing the exploration, as the adventure progresses, we will delve even deeper into the enchanting Bwindi Forest, embarking on an exhilarating trek in search of mountain gorillas. With each step, we will uncover the wonders of nature, forging an unforgettable connection that will stay with us long after the journey's end.
Leaving the mountains and forests behind, we’ll go into the savannah of the Queen Elizabeth National Park, where we’ll stay for 2 nights to explore the region.
Along with the abundant mammals as lions and hippos, among others, we’ll find reptiles and various birds.
Ishasha is known for being the region of the tree-climbing lions. We have waiting for us a safari where we’ll in search of those peculiar animals. The Queen Elizabeth National Park has an area of 1900Km².
Continuation of the previous day itinerary.
Today, we will uncover the ultimate gem among Uganda's national parks - Queen Elizabeth National Park. The park is a dazzling spectacle of nature with its breathtaking wildlife and natural wonders that await us in this captivating sanctuary.
Packing up the campsite, we’ll travel the extension of the park through the Maramagambo forest, heading to the Rwenzori Mountains, also called «Mountains of the Moon».
After setting up camp in a local community center, we’ll enjoy a trek through several rural villages, to the lookout point of the Rwenzori forest. The slopes of these mountains, rising 5000m above the sea level, are covered in a tropical forest, while the peaks are often covered in snow.
On this day we’ll camp close to the tea plantations near Fort Portal.
The day will start early, due to our long journey ahead. We’ll leave the mountains behind and go down to the luminous green tea plantations that surround Fort Portal.
After Fort Portal, we’ll go to Masindi, via Hoima. This connection will be made by roads in poor conditions, depending on the weather.
During the morning, we’ll enter the Murchison Falls National Park, where we’ll spend 2 nights.
We’ll go on a guided trek in search of chimpanzees, explore the park in driven safaris, see the Murchison Falls and go on a boat ride to now the Victoria Nile River. It will be 2 intense days of discovering the fauna, flora and landscapes of the national park.
These days itinerary is flexible and is subject to changes due to weather conditions.
Second day of exploring the Murchison Falls National Park.
We’re leaving the Murchison Falls National Park and heading south, to the Jinja region, located near the White Nile and Lake Victoria.
The region of Jinja is the adventure capital of the east of Africa, with numerous possibilities of experiences, such as rafting, bungee jumping, boat rides in the Nile, horseback rides or visiting volunteering projects in local communities.
So, this will be a free day to choose our favorite activities, which will be paid on site.
Today you can have another free day for optional local activities.
The journey to Entebbe await us.
Important note: the local operator does not ensure the transfer from Jinja to Entebbe by truck. If the guide is returning to Entebbe - after breakfast - travelers may catch a ride with them, so you have to arrange this ride with the guide during the itinerary.
If the guide does not return to Entebbe, travelers may book a transfer directly to the accommodation in Jinja, paid locally.
At set time, airport transfer and flight to the origin city.
Arrival in Origin city. End of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
