If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
After the trip is confirmed, cancellation incurs costs of 15% of the land price up to 31 days before the departure date, and 100% between 30 days and the departure date.
– A traveler with age equal or greater than 70 years-old, should sign a term of responsibility regarding their physical psychological capacities, for this type of trip.
Logistics
– The tents, when used, are set up by the participants with the help of the guide.
– Rigid suitcases are not suitable.
– Luggage can weigh up to a maximum of 15kg.
– The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to.
South Africa documentation:
1. Valid passport with at least 2 blank pages and valid for 30 days after the departure date.
2. No visa necessary for up to 30 days for tourism.
Zimbabwe documentation:
1. Mandatory visa, which can be purchased upon entrance in the country, for 30USD.
Documentation Namibia and Botswana:
1. Mandatory passport.
2. No visas are required.
3. No health certificate is required, if you do not come from an at risk country.
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Discover the magic of Africa on the adventure of a lifetime! Join us on a truck expedition to explore South Africa, Namibia, Botswana, and Zimbabwe on an exciting safari.
“This is a great journey, one that we will always remember!” That’s what the travelers who have done it say.
An overland trip on an equipped truck that traverses the most iconic sanctuaries of African wildlife… It can only be a great journey. Now, we’re the ones saying it, as we know this enigmatic and beautiful continent called Africa.
This journey begins in one of the most beautiful coastal cities on the continent – Cape Town. After a two and a half-day stay, we head north to explore the South African coastline and its bordering river.
We enter Namibia, a territory divided between vast coastal deserts like the Namib and inland areas like the Kalahari. The immense rocky plains, where the waters have carved the Fish River Canyon, the second-largest in the world, and the vast savannas where perhaps the most well-preserved National Parks in the world, like Etosha, are also on our list.
Following the Caprivi Strip, we reach the Okavango Delta, and then the Victoria Falls to continue the journey through Zimbabwe to Johannesburg, passing through places like Hwange National Park, Bulawayo, and Matobo National Park.
Indeed, this is a great journey.
Flight from the city of origin to Cape Town and overnight on plane with the possibility of layovers.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival and transportation to the hotel. Check-in from 3PM (subject to confirmation).
Free time and night in double room.
Meeting the guide at 1PM in the accommodation and beginning of the visit to Cape Town in the afternoon.
Aside from the Promenade, it is worth visiting the city center, were we can find craft stores of various origins.
Optionally, we can hike to the top of Table Mountain (or ride in a cable car, paid locally), a natural viewpoint where we can admire the entire city and its surroundings.
Route through the Cape Peninsula and Simon's Town, a region with extensive and tranquil beaches of white sand and turquoise seas. If we're lucky, we may spot the magnificent cetaceans that occasionally approach the coast.
Enjoy the breathtaking merging of the oceans at Cape Point, the vibrant atmosphere of the Waterfront, the coastal beauty of Hout Bay, and the renowned vineyards of Stellenbosch.
Note: The places to visit may vary depending on the weather conditions.
Today we will leave Cape Town and after a last look at Table Mountain from the other side of the bay, we will travel north.
Through Swartland and along the western coast until Namaqualand, a completely new environment shaped by the winds of the cold Benguela current. In the beginning of spring, this area is usually barren and comes to life with the blooming of numerous flower species adapted to the desert.
The ancient Bushmen believed that the flowers represented the souls of deceased lepers.
This route has a contrasting scenery and in constant change, from wide open spaces to the impressive rocky formations found in Cederberg.
We will travel around 348 miles and sleep in a small city near the road.
On this day we will cross the border with Namibia, so then we can make a short trip to the campsite, located near the banks of the Orange River, where we will begin the canoeing activity. After we gather all the material and equipment in the canoes, we will depart in the exploration of the river.
Night in an improvised campsite on the banks of the river.
After the night in the campsite, we load back the canoes with all the equipment and return to the vehicle and base camp. Not without first exploring, on the canoes, the river’s rough and wild scenery that creates a green strip of life carved into the desert landscape of the mountains of Richetersvelt National Park.
Arrival at base camp, where we will have relative comfort.
We continue north until we reach the spectacular Fish River Canyon.
Fish River is the second largest canyon in the world, with 100 miles of length, 27Km of width and 550m of depth, a breathtaking sight, of deep gorges and cliffs. We’ll go through the upper part of the canyon with the aim of reaching different viewpoints of this great geographical accident.
At the end of the day we’ll go to the Desert Camp campsite, located in a wildlife reserve.
Leaving with the spectacular canyon in our memories, we travel towards the Namib Desert, with landscapes speckled with dunes and ochre colors.
The campsite is located in a place of great beauty, among rocky mountains and red dunes.
During the day we’ll explore the region by foot, through some hikes, and there will also be a night outing to observe the wildlife.
After a tranquil breakfast, we go directly to the dune fields of Sossusvlei. The last part of the journey will be through rough sand and so we’ll use a 4x4 open vehicle. We will go up the world’s highest dunes (300m) to admire the beautiful views of the desert.
Return to the vehicle to head to the old post of Solitaire region, where we’ll set up camp.
Today we’ll have a short journey.
We’ll cross the Kuised Canyon and the Naukluft Park, towards the coastal city of Swakopmund, where we’ll spend the next two nights in a lodge.
The lodge in which we’ll spend the night is located in an area that helps in the exploration of the Swakopmund region, with its beaches, markets, stores and great diversity of options regarding adventurous activities: all terrain bikes, horseback riding, ATV’s, and others.
There is big nightlife and it's worth the experience. Today we’ll go to a restaurant to enjoy a well-deserved meal, at the traveler’s expense.
Today we’ll continue north along the Skeleton Coast and visit the seal colony of Cape Cross.
Cape Cross is the place where the Portuguese navigator Diogo Cão left stone marking with a cross, hence the name of the cape. The name Skeleton Coast was given due to the amount of shipwrecks that occurred. After the visit to the Cape, we’ll go through the desert to visit the granite towers located in Spitzkoppe.
We’ll set up camp on the foot of a mountain and enjoy the sunset.
For an incredible experience of wildlife contact, we recommend the Etosha National Park.
Entrance in the park and travel to Okaukuejo to set up camp. After that is completed, in the evening, we’ll go on a safari in the park. Return to the campsite to observe wild species that drink water from a nearby pond.
We’ll be able to see elephants, lions, rhinos, zebras, hyenas, among many other mammals and birds.
At night, we can go to a lagoon where wild animals are abundant and, if we're lucky, we may admire up-close a black rhino, who appears during the dry season.
Inside the park, we’ll set off to the eastern part, more humid and with denser and more exuberant vegetation.
We’ll stay overnight in Numatoni Camp, located east of the Etosha perimeter and we’ll journey inside the park, where we’ll get the chance to see the animals that appear in the various lagoons.
Upon arrival at the campsite, we’ll enjoy the free time bathing in the Numatoni Camp pool.
In this area of Etosha, beyond the animals of the previous day, we can find some impalas and the smallest of antelopes, the dik-dik.
On one of the nights in Etosha we’ll have dinner at the park’s restaurant, at the traveler’s expense.
Leaving the desert regions behind, we’ll continue north, towards the exuberant landscapes of the Caprivi region.
On this night, we’ll camp on the banks of the Okavango River, in the Ngepi region.
Our route continues to Pan Handle, from here we’ll go by boat to the heart of Okavango’s delta, where mokoros (small canoes) await us, to take us to the campsite.
The campsite is installed on an island, in a cool and shaded area, close to the canals so we can use the water for cleaning. We’re staying in an immensely wild region, where wildlife is abundant. Various sounds will be heard through the night in this paradise.
We’ll spend 2 nights at this campsite.
We will continue to explore the region of the Okavango Delta, further deepening our knowledge of this area, enabling the discovery of new aspects, and preserving this unique ecosystem.
Night at the camp.
This morning, we’ll enjoy a mokoro ride returning to the Pan Handle region and to our 4x4 vehicle.
Continuation of the route, through the Kalahari Desert to Maun, going to the campsite, where we can enjoy the pool.
After a relaxing morning, we leave the campsite in Maun and continue our journey to the Makgadikgadi salt pan. We’ll set up camp in a remote place, where we’ll feel the isolation and serenity of this location.
Although tents will be set up, the travelers are encouraged to enjoy a night under the stars. Without any other lights in the area, our campsite is the perfect spot to stargaze and our guide will explain the constellations.
We will head north, through the forests of the Chobe Reserve to Kasane, a city by the border between Botswana and Zimbabwe. From Kasana, we’ll visit Chobe National Park and go on a safari in search of wildlife, which is abundant in the region.
At the end of the afternoon, we will head to the border with Zimbabwe, to arrive in Victoria Falls. Border procedures. We’ll continue our route through a road on which we can observe animals such as elephants, baboons and impalas.
We’ll stay for 2 nights in a comfortable lodge in Victoria Falls to recover from the dust of the Overland and do some optional activities in the area.
On one of the nights, we’ll enjoy a traditional dance performance, named Braai.
The Victoria Falls with 1700m in length and 75 to 100m in height, located in the Zambezi River – the greatest in the region, are visible from 50Km away, from this distance appearing as a cloud of white powder, a show you can’t miss.
On this day, we’ll wake up in the Adventure Capital of Africa – Victoria Falls. We’ll have all day to perform different activities in the national park, such as rafting or canoeing through the Zambezi River, bungee-jumping, safaris by bike or horse, and walking trails by the falls.
Lunch and dinner will be at the traveler’s expense.
After a free day and a half in civilization, it’s time to return to the wilderness. After a relaxed breakfast, we leave for Hwange, one of the best safeguarded and protected regions of African wildlife conservation.
After a safari by foot or vehicle, we’ll camp in a remote area near a pond or lake, to observe the wildlife.
On this day, our route heads south, towards the long streets of Bulawayo - the second largest city in Zimbabwe.
From here, we’ll continue to the Matobo region where we’ll go on a safari at the end of the afternoon, there we’ll follow rhino tracks through the forest.
The campsite will be on the foot of the beautiful cliffs, characteristic of the region.
We continue our route south, to cross the border with South Africa and visit the region a the Limpopo Valley, where we’ll set up camp.
On this day we’ll return to Johannesburg, the city of gold.
Arrival in Johannesburg in the evening, ending of the Overland journey, check-in at the lodge and free time.
At the set time, airport transfer and return flight.
Arrival at origin city and end of Papa-Léguas’ services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
