If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
After the trip is confirmed, cancellation incurs costs of 15% of the land price up to 31 days before the departure date, and 100% between 30 days and the departure date.
– Travelers aged 70 or over must fill out a statement of responsibility for their physical and psychological capabilities to undertake this type of trip.
This trip is conducted with international groups, and there may or may not be other Portuguese participants in the group.
Logistics:
– Rigid suitcases are not suitable.
– Luggage can weigh up to a maximum of 15kg.
South Africa documentation:
1. Valid passport with at least 2 blank pages and valid for 6 months after the departure date from the country visited.
2. No visa necessary for up to 30 days for tourism.
3. No health certificate is required, if you do not come from an at risk country.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
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Practically the size of all Europe, with more than 3-thousand kilometers of untouched and nearly unexplored coastline, with climatic areas that vary from scorching deserts to icy Drakensberg Mountains that reach nearly 3500m of altitude – South Africa confirms its reputation as “one world in one country”.
On this trip, we visit South Africa’s main highlights, including iconic places like Cape Town and Kruger Park. Still, we also walk off the beaten track to enjoy a wide variety of South Africa’s hidden gems and lesser-known attractions. Displaying an unending amount of fascinating ecosystems, such as the majestic Tugela Falls, these regions hold an infinite variety of fauna and flora, as well as an equally astounding variety of people and cultures, making this truly an incomparable destination.
The nights will be spent in comfortable lodges, all in truly unique environments. Whether in natural reserves, atop mountains, or along remote beaches, each was thoughtfully chosen to showcase a different aspect of this captivating destination.
This trip is recommended to those with a traveler’s soul and a spirit of adventure, eager to explore South Africa’s wonders.
Flight from origin city to Johannesburg, overnight with possibility of layovers.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Johannesburg, transfer to the accommodation.
Depending on arrival times, there is the possibility of doing a half-day city tour, like Soweto and the Nelson Mandela Museum (consult Papa-Léguas for more information).
Breakfast at the accommodation, check-out and, at the determined time, departure from Johannesburg towards Pretoria, located on the outskirts of the south-African capital.
Lunch will be in the village of Haenertsburg, site of an historical gold mine.
After lunch, we leave for Magoebaskloof, a spectacular mountain region known for being the region ruled by Modjadi, the «Rain Queen».
The last part of our journey takes us to Kruger Park, world renowned as one of the main areas of natural protection in Africa. For the next 2 nights we will be staying in welcoming rooms in Bush Lodge, located in a private reserve near Kruger Park, where we will get to watch several animals roaming freely, during the day or in the evening.
The lodge has a great natural surroundings and a water hole used by various animals, which makes it easy to observe them.
After a relaxing night rest, we get an early start to the day with a light breakfast of coffee and rusks (a traditional south-african biscuit).
We continue the day with a safari guided in an all-terrain vehicle through Bush Camp, searching for the «Big 5», meaning rhinos, elephants, lions, leopards, and buffalos. We’ll also search for other animals such as giraffes, cheetahs, hyenas and various bird species.
We'll go back to the lodge before it gets really hot outside. We'll have a tasty brunch, take a short break, and enjoy the area around the lodge.
At the end of the afternoon, we’ll go again on a safari guided in an open ATV, that may go into the first hours of night, looking for some nocturnal animals.
At the end of the day, watching the sunset in the african «bushveld», we’ll enjoy some drinks to cool down from the safari. Return to the accomodation for dinner and rest.
We’ll wake up at sunrise. After breakfast, we’ll continue on the 4x4 truck for a route filled with viewpoints and natural beauty that will certainly surprise us.
We’ll stop at the impressive Blyde River Canyon, one of the largest canyons full of vegetation in the world! After the visit, we’ll continue to the charming town of Pilgrim’s Rest, known for its outdoor mining museum. This day’s lunch is not included, but there is the option of a restaurant with amazing views of the african «lowveld».
By mid-afternoon, we’ll go to a relaxing accommodation, a lodge located in Hazywiew, near an autochthonous forest on the banks of the Sabie river, known locally as the untamable river. Our lodge also cultivates coffee, limes and nuts, specifically of the Macadamia tree, which we can see and get to know.
On this day we’ll wake up with the birds for another journey and breakfast will be in a box.
After our departure, we’ll arrive briefly at the southern region of Kruger National Park to spend the whole day on a safari in this iconic national park, that is the size of Wales.
Our guide/driver will drive slowly, searching for the best local spots to observe the wildlife. The truck’s windows are higher than ground-level, which gives us a better view of the exterior. Along the way, the guide will stop and explain the animal behavior observed and aid in species’ identification.
Most of our time will be on the safari, but there will be stops to decompress and have lunch, at the traveller’s expense, in the park’s rest stops.
At the end of the afternoon, we’ll exit the park and return to our lodge.
We’ll depart after breakfast, and pass through the south-african province of Nelspruit, whose capital is Mbombela.
We leave South Africa towards Eswatini, former Swaziland, a small country very rich in beautiful landscapes and holder of an ancestral culture.
We’ll see and go through its mountains, passing several traditional homesteads and a region of immense natural beauty. This area is the birthplace of many artists and small industries of traditional crafts, of which we’ll be able to visit one, time permitting.
Return to the lodge in time to enjoy a traditional dish for dinner.
On this day we’ll roam south, through winding roads and the rural area of Swazi.
After border formalities, we’ll enter Zululand, part of modern Kwazulu-Natal and home to the largest ethnic group of South Africa – the Zulu people. The origins of the Zulu dates back to the beginning of the XIX century and resulted in the creation of the most powerful regional empire of Africa. Ruled by King Shaka Zulu, the Zulu influence a great part of the south of Africa.
Returning to South Africa, our journey continues to the bustling coastal city of Saint Lucia, where we’ll spend the following 2 nights. The region of Saint Lucia serves as the habitat of several animals, such as hippos, crocodiles and various bird species.
During our stay in Saint Lucia, we’ll visit the iSimangaliso Wetland Park, a subtropical coastal habitat with white sand beaches, natural pools, reefs and forests located on the coastal dunes. This unique combination of habitats, offers an absolutely astonishing natural experience, from observing rhinos, buffalos and infinite other large animals, to the natural beauty of a deserted beach, where we can swim to enjoy the warm waters of the Indian Ocean.
The day will be spent exploring the beach, natural pools, the immaculate dune forests, and other natural habitats of great beauty.
At night, we’ll have dinner in one of the many local restaurants, at the traveller’s expense.
It is important to look out for hippos that, sometimes, come into town at night in search of food.
On the second day of our exploration in Saint Lucia, we continued to uncover the city's hidden gems and immerse ourselves in the breathtaking natural surroundings.
Breakfast at the lodge, check-out and continuation of the route through the hills of KwaZulu-Natal, a region famous for the battles between the Boers, the Zulu and the British, full of historical sites that helped shape current South Africa.
In the afternoon, we’ll arrive at the majestic Drakensberg mountain range, with peaks at 3000m of altitude. Drakensberg is known locally by the symbolic name “Barrier of up-pointed spears”.
After a full day, we arrive at our lodge, where we’ll spend the following 2 nights in cozy huts surrounded by breathtaking views.
On this day, we’ll take a long hike on Tugela Gorge, which is located in Royal Natal National Park, classified as a World Heritage Site of the Drakensberg region.
During the trekking, we’ll get spectacular views from the high cliffs of the range and the Tugela Falls, considered the second highest in the world, with a drop of over 900m.
After the previous day’s wonderful trek, on this day we go south through the Drakensberg Mountains, towards the interior of the KwaZulu-Natal Midlands, an exuberant farming region known for being one of the most beautiful in South Africa.
Our overnight will be at a homestead or farm. We’ll arrive in the afternoon and will have time to learn more about the agriculture practiced in the area, as well as the fascinating history of the estate and its buildings.
For the more adventurous, there will be an opportunity to help with some farm work in the afternoon or early in the morning.
At night we’ll enjoy a traditional meal prepared with local produce.
Leaving early, we’ll pass through several small towns and follow scenic roads to one of the most exciting highlights of our trip, named «The Wild Coast».
Having been an independent region of South Africa, there were few developments in the area, resulting in untouched beaches, natural estuaries, pastures of great beauty and ancient crafts, like the traditional tapestry of the Xhosa villages.
We’ll spend 2 nights in the Wild Coast, in Coffee Bay, allowing us to have a full day to hike and explore the amazing region, full of rugged landscapes. One of the highlights of our stay will be the hike through high cliffs and deserted beaches to a place called “Hole in the Wall” – which is considered one of the most impressive landmarks of the South African coast. «Hole in the Wall» is an island close to the shore with a natural arch, sculpted and eroded by centuries of work of the waves. The
adventurous can swim to take a closer look.
In the afternoon, we’ll have time to relax and enjoy the «Robinson Crusoe»-like surroundings, as well as the comfort of our lodge.
Second day to explore the area or enjoy the lodge.
Leaving the Wild Coast, we’ll follow secondary roads through the Eastern Cape Province to arrive at our destination in Karoo, more exactly in Cradock, a city located in the superior course of the Great Fish River, full of history that dates to mid-XIX century.
Arriving in Cradock, we are greeted by a local guide who will take us on an historical walking tour, before we check-in at the lodge where we’ll stay the night.
We start the day early, with the intention of going into the Mountain Zebra Park as the gate opens. This park is different from all others we’ve seen previously, it includes the semi-desert area of Great Karoo, which holds not only mountain zebras, in danger of extinction, but also gazelles, ostriches, cheetahs, buffalos, black rhinos and a variety of birds.
We’ll spend some hours on a safari, searching for animals and admiring the spectacular views of the region, before we return to the lodge for a well-deserved breakfast.
After checking-out, we leave Cradock towards the famous Addo Elephant Park, where elephants, buffalos and other animals can be seen up-close in a unique environment, as the Renosterveld vegetation.
At the end of the afternoon, we’ll take a short ride to the lodge, which is directly in front of the Nelson Mandela Bay. The location of the lodge will allow us to walk along the beach and visit one of the many restaurants to enjoy dinner, at the traveller’s expense.
In the morning we’ll have time for a walk on the beach or a swim in the Indian Ocean.
After breakfast, we’ll continue our journey to the heart of the amazing Garden Route region. We’ll cross the entire extension of this magnificent natural kingdom, between the ocean and the high mountains, exploring the ecologically diverse vegetation that can be found here, along with several estuaries, lakes and ancient forests.
We’ll stop regularly to explore its highlights, including the Tsitsikamma National Park, where we’ll walk along the rugged coast and suspended bridge over the Storms River mouth.
In the afternoon we’ll arrive at the vibrant city of Knysna. Surrounded by indigenous forests, fynbos (endemic vegetation of South Africa) and lagoons, this small city is a gem in a natural Garden of Eden.
Dinner at the traveller’s expense, in a local restaurant.
Leaving Knysna, we follow the coastline through a few small towns to the Cape Agulhas – the southernmost point of the African continent. Here, we’ll take a short walk to the beach to experience the meeting point of the cold Atlantic Ocean and the warm Indian.
A picnic lunch with the comfort of the fresh and clean ocean breeze, will be served to all travellers before departing for the lodge in Arniston.
In the afternoon, we recommend a walk to the enormous sea cave of Waenhuiskrans.
A relaxed morning walk will take us through the Whale Route near Hermanus. Following the route through the coast, we’ll pass the Hottentots Holland Mountains to reach Betty’s Bay, where we’ll visit a small colony of African penguins.
In the afternoon, we’ll follow one of the most beautiful coastal routes in the world, along the edge of False Bay, before continuing to the “Mother City”, Cape Town.
At mid-afternoon, we’ll arrive at the lodge located in Sea Point, conveniently near restaurants, galleries and vibrant nightlife.
Cape Town is without a doubt one of the most beautiful cities in the world, rich in culture, award-wining wines, world class restaurants, fashion and, last but not least, an astonishing natural landscape crowned by the majestic Table Mountain.
Breakfast at the lodge and transfer to the airport at set time, for the return flight.
Arrival in Origin city and end of Papa-Léguas’ services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
