If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
This trip requires great mental versatility, a spirit of adventure, and optimism.
The nights that are not spent in a bus or boat will be spent in hotels or hostels. In everyday life it is called “Hostel” because there are accommodations that have exactly the typical typology we are used to for a hotel.
The boat in Pucallpa may be several hours late, and may take one or two days. The sailing lasts four days and so it is pointed out that there are “buffer” days that ensure these delays.
If the boat leaves on the scheduled date the buffer days will be spent in Iquitos.
In everyday life it is called “Hostel” because there are accommodations that have exactly the typical typology we are used to for a hotel.
Transfers
Travelers who do not purchase flights from Papa-Léguas may not be assured of arrival and departure transfers if their flights are not exactly the same as the flights booked for the group. If the traveler chooses to book the transfers Papa-Léguas for the flights they have bought on their own, there is an additional fee, which varies according to the destination country and the program.
In the groups I lead, I bridge the gap between these people who make up their spaces and travelers while immersing themselves together in local cultures and habits through these guides, friends and travelers that life has brought my way 😀
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Who has ever dreamed of traveling by boat through the Amazon? Or exploring the peaks of the Andes and its landscapes? Getting to know the people of the Andean mountain range and the Amazon Jungle? All of this is possible in Peru, a country traversed by the Andes, which separate it between the Amazon forest to the west and the Pacific coast to the east. It is perhaps best known for being the domain of the sun lords, the Incas, but it has much, much more to offer.
This journey is not a simple exploration of the paths and ruins of this incredible country. On the contrary, it is a journey to the core of a people, a culture, and a nature that predates the Incas by far. It is a trip that awakens the senses and provides genuine experiences, revealing the deepest essence of each individual. Peru is the gateway to all of this, offering the best it has.
From the majestic summit of the Cordillera Blanca in the Andes, where imposing peaks surpass 5,000 meters in altitude, with stunning lagoons and glaciers awaiting us, to the winding waters of the Ucayali River, meandering through the Peruvian Amazon rainforest and regulating the lives of the numerous inhabitants who find their home along its shores, we will explore and experience all of this and much more. From the heights of the mountains to the ruins of the pre-Inca civilizations, from the colorful cholitas with their distinct ponchos and characteristic hats to the rituals of ancestral gratitude and veneration of the land, we will have time to experience an authentic and less explored Peru.
If you enjoy adventure off the beaten path, then come and discover this unique Peru, far from the crowds, with travel leader Nuno Cruz.
Today we take off, heading to Peru.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Lima in the morning. The tour leader will be at the airport waiting for the group.
Transport to the hotel and check-in organized for those arriving early in the morning. Today we spend a free afternoon in Lima before boarding a comfortable bus for an overnight trip of around 9 hours to the city of Huaraz, nestled between the White and Black mountain ranges in the Peruvian Andes.
We arrive early in the morning in the city of Huaraz, which is about 3100 meters above sea level.
In this region of the Andes there are two important mountain ranges, the Blanca and the Negra and in the middle of which is the city of Huaraz, the starting point for exploring this region. The Cordillera Blanca, as the name implies, has some of the highest points in the Andes and is characterized by its snowy white peaks. The Cordillera Negra , on the other hand, being more subject to the ocean winds, is devoid of snow and vegetation.
It still contains several places of interest, one of which is the Wilcacocha lagoon which, in Quechua, means lagoon of the grandchild. We will visit this lagoon because from the plateau where it is located we will have an unforgettable view of the Cordillera Branca. Along the climb and descent we come across local people going about their daily lives and we can glimpse some of their adobe houses. We also have the opportunity to observe the enormous biodiversity of these Andean landscapes.
So, the morning will be spent resting at the accommodation until lunchtime when, with our stomachs full, we'll set off for our first adventure in the Andes in the afternoon.
The round-trip hike is easy, with a steady climb to the top and then down to the starting point, and will take about 5 hours in total. An acclimatization hike to 3700 meters high to prepare for the coming days and to get in touch with the Andes, because from the top the views will be unforgettable.
We return to the hotel.
Today we woke up and headed to the city of Chavin de Huantar, located at an altitude of about 3,200 meters. During the trip, we stopped in some villages and noteworthy places to admire the incredible landscapes along the way.
Chavin is a village situated amidst the mountain ranges, much smaller than Huaraz. This village thrives on tourism attracted by the ruins of the pre-Inca temple complex, which are considered UNESCO heritage of Chavin de Huantar. This temple complex was built between 1200 and 500 BC and was once regarded as the birthplace of the first organized cultural and religious center in South America. Nowadays, archaeologists have made other discoveries in different sites that have taken away this distinction from Chavin. However, it is one of the few that still retains a glimpse of the aura and glory of the pre-Inca civilization, the Chavin civilization.
Therefore, we are going to visit the village with its main square, or center, similar to many others scattered throughout Spanish-colonized South America, where the cholitas, with their colorful costumes and ponchos, indicate their village or region of origin. They walk around busy or sell chicha morada in improvised stalls.
From here, we will proceed to the temple complex, where we will explore its enigmatic faces, galleries, and the famous stele known as the Lanzon, which contains a totem or divine image of a creature that is half-human and half-animal, standing approximately 4.5 meters tall.
After a fun day exploring the temples and learning about the pre-Inca culture and its impact, we will return to Huaraz to have dinner and rest peacefully.
Another day dawns, and we rise with it.
Today, we have a journey ahead to one of the places that used to be one of the most iconic in the mountain range, and still is today, but for different reasons. We are heading to the Pastoruri Glacier.
After two days of acclimatization in Huaraz and its surroundings, at an altitude of over 3000 meters, we are ready to embark on this adventure. We will depart in a private vehicle that will take us along the road to the glacier, passing through some villages along the way and enjoying stunning landscapes, such as the valley where we can walk among various Puya Raimondi plants.
If the condor is the bird of the Andes, the Puya Raimondi is the queen plant of the Andes. This plant is the largest in the bromeliad family, the same family as the pineapple, and it is characterized by having an inflorescence that can reach up to 8 meters in height, making the plant reach an astonishing 12 meters in height. We then continue the journey to the start of the cobblestone path that will lead us to the Pastoruri Glacier.
The hike takes about 45 to 60 minutes and is of an easy level. The return is made along the same path. Unfortunately, due to climate change, it is estimated that the glacier will disappear within about 20 years, as it is receding at an average rate of 10 meters per year, and there has been no new ice formation to "feed" it in recent years. It is sad to witness one of the last glaciers of the Andes and see firsthand the impacts of climate change affecting the world.
We will return to Huaraz in the late afternoon for dinner and rest for the last night before we head towards the entrance of the Peruvian Amazon, Pucallpa.
Today is dedicated to the road as we cross the Andes towards the city of Pucallpa.
As Tiziano Terzani once said, when he had to go a year without flying, he rediscovered the pleasure of geography and traveling. Suddenly, a mountain became a challenge that needed to be overcome or even climbed to reach the other side. This requires time, planning, and patience.
Armed with all of this, we first take a local bus that will take us to the city of La Unión in about 5 hours. From there, a shared car will take us to Huanuco, in approximately three and a half hours, where we catch the overnight bus to Pucallpa, an 8 hour journey.
It is a long day where we descend from the mountain peaks and gradually witness the transition from white to brown, which in turn gives way to green and red, colors that we will wake up to the following morning.
After a long journey, we finally arrive in May Yushin, which means "red land" in Shipibo and corresponds to none other than the city of Pucallpa, the gateway to the Peruvian Amazon.
Named as such by the Shipibo indigenous tribe of this area because the land is red along the banks of the Ucayali River. It is in Pucallpa where we embark on a cargo boat that will take us downriver to Iquitos, in the heart of the Peruvian jungle.
These boats are known to depart only when they are full, so our departure may occur on this day of arrival or one to two days later. In that case, the guide will suggest activities such as visiting an indigenous Shipibo community from Pucallpa. There, we can meet a family of shamans and their village, learning more about the lives of these healing women and men. Additionally, we will have the opportunity to immerse ourselves in the river and forest life.
Therefore, this day will be dedicated to exploring the markets of Pucallpa and preparing everything for the departure, including buying hammocks for the more adventurous ones who want to mingle with the locals and other travelers on board, as well as water to drink and some provisions for the four-day journey.
Today we spend the day in Pucallpa making all the preparations for the great adventure that lies ahead upriver and, if possible, we will visit an indigenous Shipibo community in the vicinity of Pucallpa.
We can also visit the indigenous communities museum in Pucallpa or go to the Yarinacocha Lake for a swim and feel the humidity and warmth of the Peruvian Amazon forest.
We remind you that this day and the following days can be used as buffer days as the boat is usually delayed in departing to Iquitos.
During these days, we meandered with our boat along the Peruvian Amazon jungle. These boats are the point of contact between the populations living along the riverbanks, who receive their supplies from the outside when the boat passes by.
Throughout these days, we will have time to get to know life along the river and in the Amazon better. We will have the opportunity to listen to the fascinating sounds coming from the riverbanks as we glide through the muddy waters, where pink dolphins and other animals sometimes come to say hello. For the luckiest ones, it might be possible to spot the giant anaconda, an animal revered by the indigenous people.
Undoubtedly, it will be an unforgettable journey where hours will be spent with our fellow travelers and also with the locals going about their tasks between villages or bringing and carrying much-awaited cargo and goods.
Continuation down the river.
Continuation down the river.
Continuation down the river.
Continuation down the river.
We arrived in Iquitos and the heart of the Peruvian Amazon after days of sailing through the endless green of the Peruvian Amazon forest and the villages that emerge along the way.
We are in a city that can only be reached by boat or plane. It flourished in the 19th century with rubber exploration and trade. It is no wonder, therefore, that European-style buildings mix with others that have a more indigenous character.
This is where we will rest for the last few days if the boat arrives on time, or it will be our last day before returning to Lima and Portugal.
Depending on the available time, the trip leader may suggest activities to better understand life in this remote area, which serves as a gateway to the Amazon and the Brazilian Amazon, as the Ucayali River flows directly into the Amazon River.
Today we wake up for the last time to the sounds of the forest and the warmth and humidity that characterize it.
In the afternoon we will take a flight back to Lima where we arrive and go to the lodge to check in and drop things off before going to dinner and celebrate the great adventure we have lived together from the top of the Andes to the heart of the Peruvian Amazon.
Today's day is dedicated to returning to the country of origin.
Transfers to the airport will be arranged according to the return flight schedule. Activities can be suggested in Lima if you have free time before you fly.
