If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
For this trip Papa-Léguas stipulates a “group flight”. For the the travelers with the “group flight” (either bought through Papa-Léguas or online) the transfers are included.
Anyone arriving at a different time than the “group flight” can ask Papa-Léguas for an extra transfer.
I often say that my work is a hobby. In addition to being a guide, traveler and hiker, I work full-time at the agency as responsible for the office hours, travel consultancy and client contact. I lead the pedestrian walks in Portugal.
Estamos a preparar o seu programa de viagem.
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Welcome to the Island of Fajãs! If you’re a nature lover seeking breathtaking landscapes, São Jorge is the perfect destination.
This is the island of the coastal cliffs, with more than forty of them! But it’s also the island of the intense greenery, almost omnipresent.
In this island, and in all the Azores islands, there is a symbiosis between man and nature, living side by side. Due to being an island with high seismic activity, the respect of its people for nature and the divine is evident in practically every daily manifestation, reaching its peak during the Festas do Espírito Santo (Feasts of the Holy Spirit).
The itinerary of this journey takes us through its most beautiful trails and doesn’t visit all the locations of the island, but it will provide us with a clear experience of its nature, customs, and people.
Flight to Velas, located on the island of São Jorge, Azores. Upon arrival, transportation to the hotel.
Check-in at the hotel, starting from 2:00 PM, located in the town of Velas. We will have free time for a swim in the natural pools of Preguiça, located 300m from the hotel, which also has a pool. Meet the guide at the hotel reception at a prearranged time and walk to the town of Velas for dinner at a restaurant.
Dinner and briefing with the Papa-Léguas guide.
Breakfast at the hotel and transportation to the starting point of the trail, near Pico do Pedro, located in the high part or volcanic range of the island.
On this day, we will hike along part of the ridge of São Jorge Island, ascending to Pico da Esperança, the highest point of the island at 1053 meters of altitude, and then descending towards Fajã do Ouvidor, located on the North Coast and of volcanic nature, unlike other fajãs, which are of detrital nature. In Fajã do Ouvidor, we can take a swim before returning to the hotel.
Arrival at the hotel and free time. Dinner is not included but can be arranged as a group reservation through Papa-Léguas.
This trail, especially under a clear blue sky, is of great beauty as it allows us to appreciate the orography of São Jorge, which includes various peaks such as Carvão, Junça, Verde, Montoso, and Morro Pelado.
Note: There may be a need to change the day of this trail in case of bad weather.
TRAIL PICO DO PEDRO – PICO DA ESPERANÇA – FAJÃ DO OUVIDOR
Extension: around 10,50 miles.
Type: Linear in mountainous, agricultural, coastal environment;
Trail: Paths of beaten dirt and stone, some cross-country and short stretches of asphalt.
Accumulated slope: - 1053m
Max. altitude: 1053m.
Min. altitude: 0m.
Duration: 6 hours plus stops (subject to change).
Breakfast at the hotel and transportation to the location to the location where we'll begin the trail, located on the ridge of Serra do Topo.
On this day we'll walk one of the most emblematic trails of São Jorge island, the descent tot Fajã de Santo Cristo and then ending in Fajã dos Cubres. Beginning our trek on the trail that runs through the North Coast of the island, the surrounding landscape is grandiose and of extreme beauty. We'll observe several species endemic to the island, mainly up to Fajã da Caldeira de Cima, such as heathers, Azores juniper and Azores holly. We'll also be able to spot various bird species, like Azores chaffinches, goldcrests, blackbirds, wheatears and saffron finches, among others.
Through dense vegetation, we reach the "inaccessible" Fajã da Caldeira de Santo Cristo, which includes a unique lagoon system that is home to various species such as the well-known "clams" or fish species such as sargo seabreams and salema porgies or birds such as various species of ducks and birds marine life, highlighting the Cory's Shearwater.
The fajã, especially in recent years, has been the target of a more mass tourist occupation, and we can find cafes, a restaurant, among other infrastructures as a precious interpretation center that we will try to visit.
We can also, by reservation, have lunch in a typical restaurant located in this same fajã.
Continuing to Fajã dos Cubres, where this day's trek ends.
Return to the hotel, arrival and free time. Dinner is not included, but can be as a group and reserved by Papa-Léguas.
TRAIL SERRA DO TOPO - CALDEIRA DO SANTO CRISTO – FAJÃ DOS CUBRES
Extension: around 6 miles.
Type: Linear in coastal and slope environment;
Trail: Paths of beaten dirt and stone, road;
Accumulated slope: -682m
Max. altitude: 691m.
Min. altitude: 9m.
Duration: 5 hours plus stops (subject to change).
Breakfast at the hotel and transportation to the location to the location where we'll begin the trail, located on the ridge of Serra do Topo.
Beginning of the trek on the south coast, towards Fajã dos Vimes, on a trail that snakes through endemic vegetation , such as heather, Azores blueberry and laurustinus.
The degree of difficulty of the descent can be high if the trail is slippery, which can easily happen. Upon arrival at Fajã dos Vimes, we can visit a craftwork center with the emblematic wooden looms and taste locally grown coffee, Café Nunes.
After a break where we take the opportunity to have lunch, we continue to Fajã de São João via Lourais, leaving the characteristic houses of Fajã dos Vimes, a name derived from the "art" of ancient wicker production, from the basket willow trees that were planted in the area.
The stretch between Fajãs dos Vimes and Fajãs de São João is along a beautiful trail, sometimes surrounded by Myrica faya trees, with ascents and descents between streams, agricultural land and views of the sea, with the islands of Pico and Faial standing out on the horizon.
We end the tour at Fajã de São João, which is the largest fajã on the south coast and has been inhabited since the 16th century. After days of heavy rainfall, avoid the route between Lourais and Fajã dos Vimes due to the difficult crossing of streams during the route, such as Ribeira do Salto.
Return to the hotel, arrival and free time. Dinner is not included, but can be as a group and reserved by Papa-Léguas.
TRAIL SERRA DO TOPO - FAJÃ DOS VIMES - LOURAIS - FAJÃ DE SÃO JOÃO
Extension: around 10 miles.
Type: Linear in coastal and slope environment;
Trail: Paths of beaten dirt and stone, road;
Accumulated slope: 650m
Max. altitude: 650m
Min. altitude: 0m.
Duration: 7 hours plus stops (subject to change).
Breakfast at the hotel and departure to the Norte Pequeno region located on the coast of the same name, where we'll begin this circular trek that will lead us to a remote fajã. The first part of the route goes downhill with beautiful views of the Fajãs de Além and Fajãs do Ouvidor and, on clear days, the islands of Terceira and Graciosa.
We will go through the inside of the fajã, which is a true gem where time has not passed. Here we will find traditional agricultural land, water mills, wine cellars and hospitable people.
The last part of the route goes uphill but with stops to contemplate the landscape and catch your breath. Part of the ascent is made on a stone staircase that becomes very slippery if it is raining.
Returning to the starting point, we will drive to the fajã do Ouvidor where the "Poça Simão Dias" is located, one of the most emblematic natural pools in the Azores and where you will certainly want to take a dip. If weather conditions are bad, this route may be replaced by Norte Pequeno (6,2 miles)
Return to the hotel, arrival and free time. Dinner is not included, but can be as a group and reserved by Papa-Léguas.
TRAIL FAJÃ DE ALÉM
Extension: around 3 miles.
Type: Circular in coastal and slope environment;
Trail: Paths of beaten dirt and stone;
Accumulated slope: 650m
Max. altitude: 650m
Min. altitude: 0m.
Duration: 4 hours plus stops (subject to change).
Breakfast and, at the set time, transfer to the airport.
