Discovering Sistelo and Vez River

Discovering Sistelo and Vez River

Condições Gerais

The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, registered under the name of Papa-Léguas, Agência de viagens e turismo Lda, with headquarters at Rua Conde de Sabugosa nº 3F, 1700-115 Lisbon. The agency is registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.

1. SCOPE

1. Activities are understood to be all those that include:

• One-day hiking and/or multi-activity tours in Portugal or Spain;
• Weekend hiking and/or multi-activity tours in Portugal or Spain.
• Travel photography courses; 
• Travel, nature and image editing workshops;
• Weekend nature photography workshops;
• Travel writing workshops.

2. REGISTRATION AND PAYMENT

2.1. You must register for the activity you wish to participate in, through the website www.papa-leguas.com by completing the respective online form. After registering, you will have 72 hours to make the payment. If you register less than 24 hours before the start of the activity, you must make the payment by 5:00 PM on the last working day preceding it.

2.2. Your registration is only considered valid after payment is made. You can make the payment using different methods: in cash at the office of Papa-Léguas or by bank transfer to the provided IBAN, which will be sent to you in the registration email.

2.3. If payment is not made at the office of Papa-Léguas, you must validate it (bank transfer) by sending the proof of payment to the email geral@papa-leguas.com or by fax to 218452693.

2.4. After payment validation, our staff will send an email indicating the status of the reservation:

2.4.1. The reservation is confirmed when the activity has reached the minimum group size required for its realization and the maximum group size has not been reached yet. The client's spot in the activity is guaranteed.

2.4.2. The reservation is canceled when the minimum group size required for the activity has not been reached. The activity will not take place, and the client will be fully refunded.

2.4.3. The reservation is placed on the waiting list when the maximum number of participants has been reached, but a reservation has been accepted in the meantime. Our services will contact the client to provide further updates.

2.5. Pre-registrations by phone, fax, written messages, emails, or any other form of message transmission are not accepted, as well as on site payments on the day of the activity.

3. PRICES

3.1. The prices of the activities are based on factors such as service costs, insurance, and entrance fees to museums, parks, etc. The price includes the Value Added Tax (VAT) in effect, whenever applicable. Papa-Léguas reserves the right to change the prices of the activities without prior notice.

3.2. The prices of the activities do not include meals and transportation to the meeting point, unless otherwise stated and explicitly published on the activity page under the "includes" section.

3.3. Papa-Léguas may pair up individual clients for activities that involve overnight stays in hotels or similar accommodations, based on gender and chronological order of registration. Any participant who remains isolated will be required to pay the respective single supplement (when applicable), as indicated on the activities page.

4. ALTERATIONS

4.1. If a client registered for a specific activity wishes to change their registration to another activity or to the same activity on a different date, they may do so under the following conditions:

4.1.1 - Notify Papa-Léguas at least 72 hours in advance of the activity start time.

4.1.2 - There must be availability for the desired activity change. If there are any change fees, the client will be responsible for covering them.

4.2. If the activity is canceled by the organization, clients will receive a FULL REFUND of their registration fee.

4.3. The organizing agency is permitted to change the order of activities, routes, and departure times, if there are justifications for doing so.

5. WITHDRAWALS

5.1. The client can cancel a one-day activity and receive a full refund if the cancellation is made up to 72 hours before the activity's start time. Otherwise, expenses may be incurred, or the client may lose the entire amount paid.

For weekend activities, the cancellation must be communicated at least two weeks in advance of the activity's start date. Otherwise, expenses may be incurred, or the client may lose the entire amount paid. In activities that require hotel reservations, the cancellation must be communicated at least two weeks before the activity's start date. Otherwise, expenses may be incurred, or the client may lose the entire amount paid. For weekend photography activities, the cancellation must be communicated at least one month before the activity's start date. Otherwise, expenses may be incurred, or the client may lose the entire amount paid.

5.2. The no-show of the customer at the designated location, date, and time for the start of the activity is considered a cancellation and will result in the total loss of the payment made, with no right to claim a refund.

5.3. Non-appearance is defined as delays equal to or exceeding 15 minutes beyond the scheduled time.

6. COMPLAINTS

6.1. Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the end of provision of services.

In the event of a complaint regarding non-compliance with contracted services, the client may activate the Travel and Tourism Guarantee Fund, as provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:

i) To the Customer Authority, as Papa-Léguas, a travel and tourism agency, is a member of the Customer Advocate for Travel and Tourism Agencies. To benefit from this service, you must submit your complaint in writing within 20 working days after the end of the trip. Agencies are bound to promptly comply with the decisions issued by this entity.

ii) To Portuguese National Tourism Authority through www.turismodeportugal.pt, within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of awareness of the impossibility of its realization due to reasons attributable to the agency; (iv) the closure of the establishment.

iii) To any of the entities listed on the website of the Directorate-General for Consumer Affairs through http://www.consumidor.pt.

7. INSURANCE

7.1. The insurance included in all Papa-Léguas activities covers:

• Death: €5000;
• Permanent disability: €5500;
• Treatment expenses: €500.

Please find all relevant information about your insurance here.