If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Tour Leader
This is a trip of adventure and cultural discovery. The tour leader is a person with experience in the country to be visited, having a network of contacts and knowledge that facilitates interaction and a unique cultural experience. Their mission is to lead the group during the whole trip facilitating the interaction and integration of the group with the places to be visited.
The tour leader’s role should never be confused with that of a tour guide. No specific knowledge about monuments, museums, or other places of tourist interest is required of the tour leader.
If your trip includes places that, due to their historical, geological, biological or artistic complexity, need a guide, this will be hired in advance and there will be an explicit reference to his existence in the trip program.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
The Sultanate of Oman is often referred to as the ‘true Arabia’ because its culture has been well preserved.
Here, you can still find souks selling silver and incense, livestock and pottery, just as they did thousands of years ago. Oman doesn’t boast many ‘firsts’ or ‘biggests’. What it does have, with its rich heritage and inclusive society, is a strong sense of identity, pride in an ancient frankincense trade past, and confidence in a highly educated future.
For visitors, this offers a rare opportunity to engage with the Arab world without the distorted lens of excessive wealth. The cities of this Sultanate maintain their traditional charms, and Bedouin values remain at the heart of the welcome.
With an abundance of natural beauty, from stunning mountains and wind-blown deserts to untouched coastlines, not to mention the alluring Arab fortresses, Oman is the obvious choice for those seeking the modern face of Arabia while still wanting to feel its ancient soul.
Come and discover Oman on a road trip through the country with travel leader Carla Henriques.
If you sign up for both trips, the Roadtrip in the Sultanate of Oman followed by the trip to Socotra, you will receive a discount of 150 Eur.
Flight to Muscat. Night on board.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in the city of Muscat and transfer to the hotel organized according to the flight schedules.
After some rest, we start exploring the city in Muttrah Souq, a fish market, with it's picturesque corniche and old Muscat.
We make a stop at Al Alam Palace, the residence of His Majesty, Sultan Qaboos. The palace is flanked by the 16th-century Portuguese forts, Mirani and Jalali.
We end the day with a sunset at Muttrah Fort.
Overnight in Muscat.
We start the day early with a visit to the grand Sultan Qaboos Mosque, the largest in Oman and quite impressive. Its five minarets, representing the 5 pillars of Islam, can be seen from a distance, and in the main prayer hall, we can admire one of the world's largest chandeliers adorned with 24-carat gold and embellished with 600,000 Swarovski crystals.
After the visit, we continue our journey outside the capital. We begin with Nakhal Fort, take some time to relax in a natural spa, and then drive along Wadi Bani Awf until we reach Al Hamra, where we will spend the night.
Overnight in Al Hamra.
The village of Misfah is an impressive 500-year-old village nestled on the mountainside. It has become a tourist destination for being considered one of the most beautiful villages in Oman. We will take a walk through the village and along a falaj, a water channel used for irrigation, to appreciate the beauty of the gardens.
We then continue our journey to Al Hamra, where we can wander through the oldest part of the town and see some of the best-preserved old houses in the country. These houses are made of mud and straw, sometimes with three stories, with roofs made of palm beams, and some adorned with decorative paintings.
After lunch, we proceed to Jabel Shams, the "Grand Canyon of Oman" via Wadi Ghul, and end the day with a magnificent sunset.
Overnight in Jabel Shams.
Nothing like a hike to start the day!
We will follow a scenic trail in Jabel Shams to appreciate the beauty of this mountain range. After the hike, we continue to Bahla, one of the oldest small towns in Oman, where we explore a pottery workshop and have a special surprise awaiting us!
The journey continues to Bahla Fort and Jabrin Castle. Built in 1675 by Imam Bil-Arab Bin Sultan, Jabrin Castle was an important center of learning for astronomy, medicine, and Islamic law. The magnificent stucco work, wooden carvings, and painted ceilings make this castle incredibly unique.
We end the day back in the heights, in Jabel Akhdar.
Overnight in Jabel Akhdar.
Jebel Akhdar, also known as the Green Mountain, is actually an area that encompasses the vast Saiq Plateau, situated 2,000 meters above sea level. We will explore this area and some of the neighboring villages, offering magnificent views of a maze of wadis and terraced fields.
Afterward, we will continue to Nizwa, the historical and heritage capital of Oman. We will visit the famous Nizwa Round Tower, and you will have free time to explore the souq at your own pace If time and energy permit, we may also visit Wadi Tanuf for a short hike before returning to Nizwa by the end of the day.
Overnight in Nizwa.
Every Friday morning, Nizwa Market transforms itself into a cultural experience. Farmers and herders from nearby towns, villages, and mountains bring their livestock to be sold in an open auction. It is famously known as the "Goat Market," but you will also find here sheep and cows, making it an unforgettable experience you won't want to miss.
Afterward, we will proceed to Wahiba Sands, the vast desert of Arabia, where we will experience pure tranquility and have the opportunity to spend the night under a sky adorned with thousands of stars. Along the way, we will make several stops, including a visit to a Bedouin house.
Overnight in the desert, in a double tent with private bathroom.
Today, we will leave the desert sands behind and make our way to Wadi Bani Khalid, a local oasis perfect for a refreshing dive. After some moments to relax and enjoy the natural beauty, we will continue our journey south, passing through the fishing villages of Bu Hassan.
The evening will be spent along the coast, with a special option available for those who are interested.
After breakfast, we will head to the coastal city of Sur for a visit and then continue along the coast back to Muscat. Along the way, we will make stops at some unique Wadis with breathtaking landscapes, where you can also enjoy a swim if you wish.
It will be our last night in the Sultanate of Oman.
Overnight in Muscat.
Transfers to the airport will be arranged according to flight schedules. Arrival in origin city.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
