If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Documentation
The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.
Tour Leader
This is a photographic journey. The leader of this tour is a person with experience in photography. Their mission is to lead the group during the whole trip facilitating the interaction and integration of the group with the places to be visited and photographed.
The tour leader’s role should never be confused with that of a tour guide. No specific knowledge about monuments, museums, or other places of tourist interest is required of the tour leader.
For places that, due to their historical, geological, biological or artistic complexity, need a guide, this will be hired in advance and there will be an explicit reference to his existence in the trip program.
Transfers
Travelers who do not purchase flights from Papa-Léguas may not be assured of arrival and departure transfers if their flights are not exactly the same as the flights booked for the group.
If the traveller chooses to book the transfers Papa-Léguas for the flights they have bought on their own, there is an additional fee, which varies according to the destination country and the program.
Allied to this passion for discovering the World, my passion for photography was born, which has allowed me to immortalize and share unrepeatable moments.
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Join us on this cultural journey to Kyrgyzstan, a small country located in Central Asia, near the magnificent Tien Shan mountain range, also known as the “Celestial Mountains.”
Kyrgyzstan is characterized by its alpine landscape of dramatic mountains with unique shapes and textures, as well as its mountain ranges, glacial lakes, and nomadic peoples who inhabit the region.
With 80% of its territory being mountainous and a low population density, it is a land of untouched nature, with vast expanses as far as the eye can see—a guaranteed escape from the hustle and bustle of modern life.
As an essential stop on the Silk Road, Kyrgyzstan has long welcomed travelers from diverse backgrounds and today presents itself as a multicultural society to which a multitude of ethnic groups call home. Therefore, its culture is diverse and rich, as you will have the opportunity to witness.
The itinerary of this journey combines landscape and culture to introduce you to the best that Kyrgyzstan has to offer. You will have the opportunity to see and photograph the beautiful and remote landscapes of Central Asia, unreal rock formations, the Tash Rabat Caravanserai, as well as the Son-Kul and Issyk Kul lakes, staying in hotels and yurt camps.
We will also witness a game of “Kok Boru,” originating from Afghanistan and popular among the nomadic peoples of Central Asia, where participants demonstrate their equestrian skills.
You will bring back magnificent memories and records of this Land of Superlatives, where nature reigns in all its splendor.
This journey is led by Lisa Vaz.
The day will be reserved for traveling to Bishkek. Possibility of layovers and overnight in flight.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival and transfer to the hotel. If you are traveling on group flights, you will have the option to go directly to your hotel room upon arrival to rest and recover from the flight.
During the visit to Bishkek, we will have the opportunity to explore the most remarkable monuments of the capital, such as the monument dedicated to Manas, the national hero, the Kurmanjan Datka and Lenin monuments, Ala Too Square, the Museum of Arts, the Osh Bazaar with its typical products, the Victory Square in honor of World War II and the Opera House.
Lunch and dinner will be at local restaurants.
Breakfast at the campsite and free time to visit the nomads who camp here in the summer with their cattle.
It's a great opportunity to taste the traditional "kumis" (fermented mare's milk), as well as cheese and typical biscuits.
There is the possibility of going on a short trek in the surrounding hills (1,8-3,1 miles), where you can witness the abundance of petroglyphs in the area." Option of a horseback ride of approximately 2 hours (extra cost).
In the afternoon we will watch a game of "Kok Boru", which originated in Afghanistan and is very popular among the nomadic peoples of Central Asia. It is a sport practiced on horseback and with the body of a goat, in which the participants show all their skills on the field.
Dinner and accommodation at a yurt camp.
Today we will depart early towards Kara Koyun, near the Tash Rabat Caravanserai. On the way, we will pass through the mountain pass known as "33 Parrots."
Lunch will be in Naryn, after which we will continue to the Kara Koyun Gorge and visit the famous Tash Rabat Caravanserai.
A fantastic sunset awaits us in Ak-Tash, followed by a night in a yurt camp with a sauna available.
By transportation: 162 miles / 5 hours.
We will return to Tash Rabat in the morning to appreciate the caravanserai in a different light, as well as the lively surrounding hills filled with herds of goats and sheep, as well as horses and yaks.
We will then proceed to Kochkor, where we will have lunch and visit the local art center.
Next, we will travel along the southern side of Lake Issyk Kul, until we reach the village of Bokonbaev, where we will witness a demonstration of eagle hunting by one of Kyrgyzstan's most famous hunters.
We can also observe the process of transforming wool into felt, a widely used material in Kyrgyzstani handicrafts.
As the day draws to a close, we will have the delightful opportunity to admire the sunset along the shores of Lake Issyk Kul. Then, we will find relaxation and comfort at the Almaluu Yurt Camp, where showers are available.
By transportation: 217 miles / 6 hours.
After breakfast, we departure for Karakol.
Along the way, we will visit Skazka, also known as Fairy Tale Canyon, a location with unique rock formations offering a myriad of photographic possibilities due to its lighting and angles.
Additionally, we will have the opportunity to visit an iconic site, the Djety Oguz Gorge, famous for its red rock formations known as "The Seven Bulls and the Broken Heart."
We will enjoy dinner with a local Dungan family (muslims of chinese origin), who will treat us to a rich and colorful cuisine.
By transportation: 112 miles / 3 hours.
Today, our visit will be in a special truck to explore the Altyn Arashan Gorge. This area is less visited due to the challenging terrain, but it guarantees spectacular and breathtaking passages.
We will spend the night here in a guesthouse, surrounded by the Tien-Shan mountains. We will have free time to hike, take photographs, or enjoy the local hot springs.
By transportation: 19 miles / 2 hours.
We will start our return journey to Karakol in the morning, with a relatively easy downhill hike for those who want to enjoy the lush nature surrounding us. It will be approximately 15 km on foot (taking between 3 and 4 hours) to the village of Ak Suu, where the truck will be waiting to bring us to Karakol.
For those who prefer to return by truck, the departure from Altyn Arashan will be around 10 am, reaching the meeting point in Ak Suu.
We will return to the hotel and have lunch at a local restaurant.
In the afternoon, we will begin the guided tour of Karakol, where we will visit a Dungan mosque with unique and typically Chinese architecture. We will also visit a wooden Russian Orthodox Church, Holy Trinity, and the magnificent local museum.
Dinner will be at the hotel.
By transportation: 19 miles / 2 hours.
We will depart for Cholpon Ata. On the way, we will visit the fascinating Prjevalskii Memorial, dedicated to the great Russian explorer Nikolai Prjevalskii, who introduced the Tien Shan mountain range and Tibet to the Russian Geographical Society.
During the journey to the village of Cholpon Ata, we will have the opportunity to visit one of the burial sites of the Scythian people, a nomadic warrior people originating from Siberia, in Sack.
After lunch, we will continue to the resort where we will be staying on the shores of Lake Issyk Kul.
Here, you will have the opportunity to enjoy the beach and take a dip in the refreshing waters of this lake.
Dinner will be at the hotel.
By transportation: 106 miles / 3 hours.
Today, we will depart for Bishkek to visit the famous petroglyphs, which are the archaeological hallmark of Kyrgyzstan.
We will have lunch along the way and arrive in Bishkek in the afternoon.
In the evening, we will have a farewell dinner, and accommodation will be provided in a hotel.
By transportation: 155 miles / 4 hours.
At the appointed time, transfer to the airport for return to the origin city.
Arrival in Origin city.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
