If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Transfers
For this trip Papa-Léguas stipulates a “group flight”. For the the travelers with the “group flight” (either bought through Papa-Léguas or online) the transfers are included.
Anyone arriving at a different time than the “group flight” can ask Papa-Léguas for an extra transfer.
Tour Leader
This is a trip of adventure and cultural discovery. The tour leader is a person with experience in the country to be visited, having a network of contacts and knowledge that facilitates interaction and a unique cultural experience. Their mission is to lead the group during the whole trip facilitating the interaction and integration of the group with the places to be visited.
The tour leader’s role should never be confused with that of a tour guide. No specific knowledge about monuments, museums, or other places of tourist interest is required of the tour leader.
If your trip includes places that, due to their historical, geological, biological or artistic complexity, need a guide, this will be hired in advance and there will be an explicit reference to his existence in the trip program.
Since 1998, the joy, enthusiasm and commitment for the art of making people happy through traveling has not dimmed. I still have the same smile on my lips and the twinkle in my eyes, when I see a happy traveler at the end of their trip.
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Romania’s hidden charms are a unique experience.
Romania is still an undiscovered country for many travelers. Rich in history, nature, and gastronomy, Romania is undoubtedly a place to be discovered.
From the reconstructed capital, Bucharest, to the forests and woodlands of Transylvania, with its castles shrouded in mystery and curiosity, to the mountain range of the Carpathians, the journey will be a parade of sensations and discoveries.
Embark on this short but intense journey to Romania.
Today we don't have a fixed itinerary because it depends on the arrival time of the flight in the Romanian capital.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Today the day will be spent discovering Bucharest.
We will pass by the main sites of the city such as the Arc de Triomphe, Victory Square and Revolution Square among others.
We will enter the Parliament Palace, one of the largest public buildings in the world, built during the "golden age" of Nicolae Ceausescu's dictatorship.
We will end the day in the historic center of the city where we will have a well-deserved dinner.
In the morning, after breakfast, we start our journey to the magical region of Transylvania.
We will pass through picturesque villages that line the road connecting Bucharest to the Prahova Valley, one of the most beautiful valleys in the region, home to several mountain refuges. The Prahova Valley is a narrow corridor connecting Transylvania and Wallachia making it one of the most popular and visited in all of Romania.
Before we start today's walk, we will also have the opportunity to visit the "castles of Sinaia" that once served as residence to the royal family and that propelled the town of Sinaia to grow and develop.
We will have time to visit the Peles Castle, one of the most beautiful and well-preserved in Europe before we begin our walk today.
After a short drive on one of the last scenic mountain roads built in the Carpathian Mountains during the communist era - the Transbucegi - we begin our trek across the Bucegi Plateau that will take us to a rock formation known as the Sphinx due to its peculiar shape.
The night will be spent in Sinaia.
Walking time will be 4-5 hours and easy to moderate grade.
In the morning, after breakfast, we start the journey towards Brasov. The distance does not exceed 60 km but, depending on traffic, the trip will take more than an hour.
We will begin the tour with the colorful and baroque architecture of the historic center. We will pass by the "Black Church" and the "Catherine Gate", the only medieval entrance to the city that has stood the test of time.
In the afternoon we will take an easy 3-hours hike that will take us to the viewpoint of Mount Tampa where we will have a superb view of the city and the southern Carpathian Mountains that surround the city.
We will return in the late afternoon in time for a cold beer before dinner in the historic city center.
Walking time 3 hours easy level.
After breakfast a short trip to the small village of Bran awaits us. Bran became famous for his castle, where Vlad the Impaler - Count Dracula - lived in prison.
After the visit and a light lunch we will begin the trek that will take us through some small mountain villages nestled in this corner of the Carpathians. If the weather permits, the views will be fabulous and we will understand why we decided to call this hike the amphitheater of Transylvania.
Return to Brasov and dinner in the historic center.
Duration of the hike 4 to 5 hours, easy to moderate level.
After breakfast we leave for the picturesque village of Viscri. The village, home to a small rural Roma community, came to the world's attention when Prince Charles of England decided to buy a house there to spend a few days a year.
Its fortified church, built in the middle ages and classified as a world heritage site, and its colorful houses, with their dirt roads and carts pulled by mules and horses, transport us to a distant time, faithfully portraying what life was like in rural Romania in the last century.
After lunch we will drive to beautiful Sighisoara, where the colorful sky and well-preserved historic center delight visitors.
Vlad Tepes, the famous "Count Dracula" was born in this town in 1431, but this is only one of the points of interest in Sighisoara, whose historic center is classified by UNESCO as a World Heritage Site.
Night in Sighisoara.
From Sighisoara we will travel in the morning to Biertan, a UNESCO World Heritage citadel. Biertan was one of the first German settlements in Transylvania.
This small town famous for its church protected by three fortified walls, was built by German farmers and was used as the official residence of the Archbishop of Transylvania for approximately 300 years.
If time permits we will take a short hike of about an hour to observe the village from the top of a viewpoint on the surrounding hills.
We will arrive in Sibiu for a late lunch.
Sibiu is distinctly Saxon. A mix between Saxony and Transylvania. We will visit the historic center in a quiet way and perhaps have a nice cold beer on one of the historic center's terraces.
Night in Sibiu.
Today's day is dedicated to the spectacular scenery of Transfagarasan. This road, built in the early 1970s is ranked as one of the most beautiful in Europe.
The aim of the day is to enjoy this mountainous area in the southern Carpathian Mountains, where Lake Balea - a glacial lake at about 2000 m - is one of the highlights.
Due to the weather in the mountains we will take one of the many trails that crisscross the Lake Balea region.
In the afternoon we will make our way back to Sibiu with time for photo stops along the route.
Night in Sibiu.
After breakfast we will visit Sibiu on foot, walking through its intricate historical center and appreciating the monumental architecture of its buildings and squares. The Byzantine Orthodox Cathedral, a replica of St. Sophia in Istanbul, is one of the buildings worth visiting.
After lunch a drive of about 4 hours awaits us to Bucharest where we will arrive in time for dinner.
At the appointed time we will start the trip between the hotel and the airport and from there take the flight to the city of origin.
The trip between the hotel and the airport can take up to 1 hour due to traffic.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
