If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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In the Balkans, history intertwines with traditions and a diversity of cultures.
On this journey along the Balkan route, we can enjoy the beautiful features of its sunny face, preserved and enchanting nature, ancient monasteries, welcoming cities – a different and still relatively unexplored Europe.
We offer you a trip through 5 countries where we will see some of the most interesting places in each of them – Albania, Bosnia and Herzegovina, Croatia, Montenegro, and Kosovo – with great proximity to each other, yet very different in their own way.
This is where Europe meets the East, where Christians and Muslims have been living together for centuries, where ancient traditions coexist with the pace of the 21st century.
Flight to Tirana.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification. Arrival, check-in at the hotel and free time.
Breakfast at the hotel and meet the guide who will accompany us on the tour of Tirana, which includes the Skanderberg square, dedicated to the national hero of Albania, we will proceed to the Et`hem Bey mosque, one of the oldest buildings in Tirana and then to the archaeological museum, among other sites in the vicinity.
Leaving Tirana, we drive to Kruja, a small town with a very important symbolic value, as it was a place of resistance to the Ottoman invasion. In Kruja we will visit the Skanderbeg Museum, the castle and the bazaar. Today lunch will be included and we will have a chance to taste traditional Albanian food.
After lunch, we will continue to Lezha, located in the Northwest region of Albania and where we will visit the Skanderbeg Mausoleum and the castle, after these visits, we will continue to Ulcinj, in Montenegro, where we will stay overnight.
Ulcinj, is part of the southern coast of the Montenegrin region, and is a popular tourist destination. However, it still retains its regional personality and is still unknown to most foreign tourists. Today we will still visit Ulcin castle and its well-preserved historic center with medieval features.
Night in hotel in Ulcinj.
Distance: 84 miles / 3h 15m approx.
After breakfast, we will drive to Budva to visit this pearl of Montenegro, classified by Unesco as a World Heritage Site, and get to know its historic center, such as the church of Sveti Trojica and the Stanjevici monastery, among other sites.
After Budva, we will proceed to Kotor to visit the former palace of King Nikola which has now been converted into the National Museum to continue the itinerary to Perast, one of the most beautiful places in the bay of Boka and which is located only a few kilometers from Kotor.
This small town of Perast includes 16 churches and some 17 palaces, and a visit to the emblematic 17th-century hermitage of the "Lady of the Rocks" and its museum, both located on one of the islets off Perast in Boka Bay, could not be left out.
We will also visit the other islet of the bay, called Ostrvo Sverti Đorđe, besides the interest of the built heritage in these two islets, it should be noted that the landscape framing of the bay is beautiful, whose scenery is framed by mountain ranges of great beauty.
Night in hotel in Perast.
Distance: 62 miles / 1h 55m approx.
After breakfast, we will set off on a 142 miles drive that among other places, we will visit two cities, classified as World Heritage Sites, namely Dubrovnik and Mostar.
From Peraste we cross the border to Croatia to drive to Dubrovnik, where we will take a city tour through its cathedral, Rector's Palace, Franciscan Monastery which includes an old pharmacy, the Clock Tower, Orlando's Column, Sponze Square and the historical Dubrovnik hull. We will proceed to Mostar, visiting Pocitelj on the way, after the visit, we will leave for Blagaj - the city of the Dervishes - to visit their Dervish monastery, called "Tekye".
We will have lunch on the banks of the Buna River and then drive on to Mostar. Upon arrival in the capital of Bosnia and Herzegovina, we will take a city tour to visit the Mehmet Koski and Karadjoz Bey mosques and walk through its historic center and its old bridge.
Night in Mostar.
Distance: 143 miles / 3h 55m aprox.
After breakfast at the hotel in Mostar, we head for the Konjic city region, home to the "Tito bunker," a Cold War hotspot that was built to protect Yugoslav President Josip Broz and the government entourage of about 350 people from a nuclear attack.
Then we are on to Sarajevo to visit Vrelo Bosne, the source of the Bosnian River; the Tunnel Museum with references to the last war in Bosnia and Herzegovina; we will take a walk through the old town of Bascarija and across the Latin bridge, the place where Archduke Francis Ferdinand was assassinated by a Bosnian radical student, one of the events that led to the First World War; we will also visit the covered market of Brusa Bezistan, the Gazi Husref Bey's mosque, built in 1530 during the Ottoman Empire and the madrassa with the same name, this one from 1551; the Austro-Hungarian era building of Vijecnica.
Night in Sarajevo.
Distance: 96 miles / 2h 30m aprox.
Today we leave Sarajevo for Montenegro to visit its most iconic and picturesque national park, Zabljak/Durmitor, classified by UNESCO as a World Heritage Site.
The park is located in the mountainous region of northwestern Montenegro, surrounded by the valleys of the Piva and Tava rivers. The orography of the park consists of 23 mountain peaks above 2300 meters altitude and the highest point is called Bobotov kuk and is located at 2522m. The park's numbers are so impressive, including 17 glacial lakes, that Unesco classified it as a World Ecological Reserve in 1977.
We will spend the night in a hotel in Durmitor/Zabljak.
Distance: 104 miles/ 3h 50m aprox.
After breakfast, we will proceed to Berane, one of the largest cities in Northeastern Montenegro and the former administrative center of the Ivangrad District.
The city is located on the banks of the Lim River in one of the most ethnically diverse regions of the country.
We continue on route to Gjakova, located in Kosovo and on the banks of the Erenik River. We will visit places as the old bazaar, the Clock Tower, its main church and the ethnographic museum. We will spend the night in Gjakove.
Distance: 145 miles/ 3h 50m aprox.
After breakfast, we continue on our route enjoying the beautiful panorama we will have to the valley of the Drini River and then to Lake Firza, when we reach the Albanian town of Kukes. Kukes became famous for housing 1 million refugees from the Kosovo War in 1999.
The route continues to Rubik, through the valley of the Drini River, past Has and Rruga. Visit to Rubik, where we will have the chance to learn about the history of the Mirdita region - one of the most authentic in Albania - as it has never been totally occupied by invading peoples in the last two millennia (Greeks, Romans, Byzantines, and Ottomans), like so many other regions of the country.
We will visit the church of Rubik (dated 1162), the Illyrian temple and castle, built to defend the Fani river valley.
After the visit, we continue to Tirana to spend our last night in a hotel.
Distance: 127 miles / 3h 10m aprox.
Breakfast at the hotel and transfer to the airport to fly back to your home city.
End of Papa-Léguas services. Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
