If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Documentation
Updated passport, valid for at least 6 months after the date of departure from the country visited and with two blank pages.
Transfers
Travelers who do not purchase flights from Papa-Léguas may not be assured of arrival and departure transfers if their flights are not exactly the same as the flights booked for the group.
If the traveller chooses to book the transfers Papa-Léguas for the flights they have bought on their own, there is an additional fee, which varies according to the destination country and the program.
Withdrawals
If the Client withdraws from the trip up to 91 days before the departure date and there are no services already booked and paid for, the amount of the deposit already paid will be refunded in full. If there are services already booked and paid for, the amount to be refunded will be reduced by the amounts paid to the service providers.
If the Client withdraws from the trip 90 days or less before the departure date, they will have to pay all the costs to which their sign-up and subsequent withdrawal gave rise and also an amount that may reach 15% of the trip price. The Customer may be reimbursed for the difference between the amount already paid and the above amounts.
Tour Leader
This is a trip of adventure and cultural discovery. The tour leader is a person with experience in the country to be visited, having a network of contacts and knowledge that facilitates interaction and a unique cultural experience. Their mission is to lead the group during the whole trip facilitating the interaction and integration of the group with the places to be visited.
The tour leader’s role should never be confused with that of a tour guide. No specific knowledge about monuments, museums, or other places of tourist interest is required of the tour leader.
If your trip includes places that, due to their historical, geological, biological or artistic complexity, need a guide, this will be hired in advance and there will be an explicit reference to his existence in the trip program.
In the groups I lead, I bridge the gap between these people who make up their spaces and travelers while immersing themselves together in local cultures and habits through these guides, friends and travelers that life has brought my way 😀
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Tour to Indonesia. This is a true adventure in Indonesia. A discovery of a fascinating country.
For years on end Indonesia was seen by us Portuguese as a land “non grata”. Time has faded this gray veil and today, the colors, shapes and smells of a fantastic country show themselves in all their splendor.
We invite you to embark on a fantastic voyage of cultural discovery to some of the islands of the Indonesian archipelago.
Temples, rice fields, volcanoes and a blue sea as far as the eye can see are the unmissable ingredients of this trip, which will be accompanied by a journey leader from Papa-Léguas throughout its journey, whose name is Nuno Cruz.
After landing, if your flights are the same as the group, you will find the Papa-Léguas tour leader waiting for you at the airport. Transfer to the hotel. If you have a different flight, you will meet the group at the hotel at a time arranged by the tour leader.
Check-in from 1-2PM (time subject to confirmation).
Depending on the arrival time of the group's flight, a short walk around the city will be scheduled or, in case of late arrival, the trip leader will direct you to a local restaurant and there welcome you and give a brief introduction to the fantastic adventure that awaits you. You will be sure to enjoy a Martabak to sweeten your day even more before the night's sleep ahead.
Jakarta is the capital and economic center of the country and of Java.
We will take a city tour, highlighting a walk through Kota Tua, the old Dutch colonial quarter and the Kelapa port. If we have time and depending on the flight schedule to Yogyakarta, we will visit the capital's main square, Merdeka Square where the country's national monument - Monas, built to commemorate Indonesia's independence struggle, is located.
We then have the private transfer to the airport and the flight to Yogyakarta usually at the end of the day.
Today is a day for us to get to know and explore this ancient capital of Indonesia, Yogyakarta lies in the center of the island of Java and was developed at a time when the inland part of the island was the heart and soul of Java. In the morning we start the day at the Keraton Palace, built in the 18th century for the sultans of Yogya and one of the finest examples of Javanese architecture, followed by a walk through traditional streets to the Taman Sari complex, the "water castle" designed by a Portuguese architect also in the XVIII century.
In the afternoon we will visit the Prambanan temple - one of the largest Hindu temples in Southeast Asia and considered a World Heritage Site by UNESCO, dating from the IX century - which will occupy part of the afternoon. In the evening, and as an option, we will attend an unforgettable performance in the Ramayana theater, where the Hindu imaginary characters, such as Rama, Sita, Ravana or Hanuman among others, come to life (subject to availability of the performance at the time of our visit).
This morning will be spent freely and independently exploring the markets of Yogyakarta, known for their attractively priced "batiks".
As dusk falls we follow the sunset over the hills in front of the temple of Borobudur, the largest Buddhist temple in the World and considered by UNESCO as a World Heritage Site.
After a local dinner, and before returning to the hotel, we will occupy our time in an... unexpected but certainly fun and unforgettable way.
Day on the road. First by train to Mojokerto, where we take a private transport to the vicinity of Mount Bromo. Along the way we will traverse the verdant, tropical landscape of Central Java ever upward to Mount Bromo, part of the largest volcanic system in the region. Bromo is just one of the many volcano peaks on the horizon, but it differs from the rest in that it no longer has its top and is constantly spewing white smoke. It will be an unforgettable sight indeed.
Early in the morning, at 3AM, we will go by jeep to the viewpoint of Mount Pananjakan from where we contemplate a sunrise that will forever remain in our memories, with a series of volcanoes on the horizon, including Bromo and the also active Semeru.
Then we cross the "sand sea" (ashes), from where we climb to the peak of Bromo, to observe its caldera.
By 8AM we will be back at the hotel where we calmly have breakfast, dust off the ashes from the climb, and begin an approximately 6 hours drive to our next destination, Ijen.
Upon arrival we take the opportunity to rest and regain our strength with the energy of the verdant nature that surrounds our hotel.
Today the day will be used for us to explore some of the east of Java which is green and full of rice fields and lush palm forests. We will walk to natural pools through green forests and terraced rice fields that are on par with Bali. We will get to know this less explored corner of Indonesia.
The day will end early, because later tonight we will wake up very early to start the ascent to the crater of the Ijen volcano.
We leave early today at 00:30AM and will take private transport to the foot of Mount Ijen, passing through plantations, rice fields and rainforests that only moonlight illuminates at that hour. We will hike up the slopes of the Ijen volcano to its peak where we will enjoy a stunning natural setting for sunrise.
We will rest at the crater's edge, at an altitude of almost 2,800 meters, where we can best appreciate the view of the world's largest acid lake in altitude, from where walls of calcined earth rise up that transport us to Mars, providing us with a breathtaking landscape. We also have the opportunity to observe and talk to the sulfur haulers who every day descend and ascend the mines by the lake and then to the base of the volcano by extremely dangerous roads with little or no conditions.
(Descent to the sulfur mines and to observe the "blue fires" is subject to permission from the authorities on site since October 2018).
We then return to the hotel to have breakfast, pack our bags and start the journey to the island of Bali. In Bali it is an hour later than in Java. We cross by ferry from Banyuwangi to Gilimanuk and from there we continue to the town of Lovina, our first contact with the sea and the beach, to rest from days of travel and early morning volcano climbs.
Today we wake up to the smell of the sea, reminding us that we are on vacation.
The day is dedicated to the journey between Lovina and the city of Ubud. On the way, and accompanied by Kadec who will guide us, we will pass through some villages with Balinese architecture present and showing in its splendor in the ornate temples and house buildings, that in some cases are authentic works of art.
Highlights include the rice terraces in Jatiluwih; the green forests that we will cross accompanied by views of the distant volcanoes that cut the horizon; and one of the most beautiful temple complexes in Bali, the Pura Ulun Danu Bratan which lies within Lake Bratan and is dedicated precisely to the Gods of the Lake.
We arrive in Ubud just in time to check into the hotel and have dinner, feeling the pulse of the vibrant energy of the city for the first time.
Bali is famous for being the island of the Gods due to the faith with which the Hindus who have resiliently occupied the island over the centuries devote themselves to their gods. This results in centuries-old temples and rituals that are present in each and every moment of Balinese life.
Ubud means healing, and that is precisely what we will be doing throughout the days here. A healing from stress and rushing around. This healing will take place between massages, purification in temples, relaxing among rice fields, and feeling the vacations with the best the city has to offer.
So enjoy the free morning to relax in the hotel pool; get lost in the streets and alleys with rice fields, temples and purification rituals at every moment; stop by one of the many cafes observing life or buy something in one of the many stores full of creativity and spirituality.
In the afternoon we propose a cooking class that is much more than just a cooking class. We will go to the village where Dewa and his wife Giro's home is located. They will be our hosts and will guide us through the Balinese culture and food with a tour of their farm and traditional house. Spurred by the playful and honest spirits of Dewa and Giro we challenge our culinary skills in a class that will stay in our memory forever and are treated to a fantastic and diverse dinner cooked by us (there are vegetarian and non-vegetarian dishes). We then return to Ubud at the end of the day full of stories and increased culinary repertoire.
If you don't want to participate in this cultural, human and culinary experience (included in the tour), you can stay in town and the tour leader will have suggestions on how to occupy your time.
The morning is free and we can take today to explore Ubud's local market with all kinds of traditional Balinese artifacts, the "monkey forest" with its sacred spaces and lots of monkeys eager to try to take something from us; Ubud's palace and Saraswati temple are other Ubud highlights.
We then have lunch in the rice fields of Tegalalang, immortalized in the movie "Eat, Pray, Love" and from there we head for the temple of Tirta Empul where the Balinese take their prayers and purification very seriously.
We return to Ubud at the end of the day.
In the morning, we leave early to travel to one of the tour leader's favorite beaches in Bali and where we can enjoy clear, warm waters with a white sandy beach.
We will spend part of the morning here and have lunch by this beach before returning to Ubud for a free afternoon where you can relax with a traditional Balinese massage, a sauna with Balinese medicinal pastes, the boreh, or however you prefer.
We meet for a final dinner in Ubud where the rice fields make their presence felt as we bid farewell to these parts as tomorrow is the day we move on to Kuta.
Today we leave for the south, to Kuta, where we will stay for the night and from where we can explore some beaches that give Bali its name as a surf and beach destination and also enjoy the traditional Kecuk dance show at the Uluwatu temple at sunset. Alternatively, if you wish, and with the help of your tour leader, you can venture out to the island of Nusa Penida for a snorkeling expedition with manta rays and other fish and some coral, as well as swimming at some of the island's beaches.
There will also be time for some last minute shopping for souvenirs and gifts.
Today is a day of farewells but beforehand, and if there is time in case the flight is in the evening, optionally the trip leader can organize and join in exploring the beaches that make Bali famous as a destination for sea and rest, where you can surf, bodyboard, canoe or simply enjoy this last day of sun and beach.
Depending on the time of your return flight, the tour leader will help arrange your way to the airport, from where you will depart to your hometown.
The evening will be spent in flight with echoes of the incredible discovery of Indonesia.
Note: transportation to the airport is included if you have the group flights.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
