If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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In this expedition of 15 days, 12 of those in Antarctica, we will explore the magnificent landscapes of the Great White Continent, with its mountains, glaciers and incredible wildlife.
This adventure is unique, because despite having an outline for the itinerary, THE SAME IS NOT RIGID, which makes this a true exploration trip.
Our journey starts sailing through the lead-colored calm waters and with views of the glaciers that paint the Beagle Channel. Heading south, we have the mythical and often feared Drake Passage in front of us. An imposing body of water that marks the intersection of cold Antarctica with the warmer Atlantic and Pacific oceans. This crossing is known for its harsh conditions, sometimes tieh giant waves, the result of strong westerly winds, known as the “Roaring Fifties”.
Although the crossing can be challenging, you can relax aboard our expedition ship, which is purpose-built with outriggers, powerful engines and a reclining bow that ensures stability and comfort in rough seas. The most audacious sailors consider the Drake Passage a lifetime achievement. We will do this crossing twice!
In the Drake Passage, the excitement increases when Antarctica’s wildlife is seen. These nutrient rich waters attract a large number of seabirds, albatrosses and several species of whales. If the weather allows it, we will see seals and penguins for the first time!
Eyes wide, we wander through the South Shetland Islands, a glittering chain of ice-covered islands and dormant volcanoes. While we try to make landings using Zodiacs, we will be constantly on the lookout for whales, sea lions, elephant seals and an unbelievable amount of birds and penguins.
Continuing on, we will enjoy the calming silence and seductive beauty of the Antarctic continent while hiking and sailing on the zodiac boats.
We will enter the Weddell Sea. From here, there is no set plan, our captain and expedition leader will review the ice charts and weather reports and explore our options. It could be the mighty tabular icebergs of the Weddell Sea, the rarely visited lands south of the Antarctic Circle, or inhabited research stations in the most isolated places on Earth. One thing is for sure, we will see fantastic wildlife and have a true adventure.
Flight to Ushuaia (intermediate layovers) and overnight on board.
Upon arriving in Ushuaia, we will head to the hotel to carry out the check-in process.
Depending on the arrival time, we will make the first reconnaissance of the city.
Night in hotel.
We will explore the picturesque city center or alternatively, consider a hike in Tierra del Fuego. It's a hiker's paradise, with snow capped mountains, glaciers, flower filled meadows and swamps with plentiful of wildlife.
In the afternoon, we board in our ship.
After boarding, our journey begins as we navigate through the calm waters of the Beagle Channel, a strait in the Tierra del Fuego Archipelago.
Cruising, we cross the famous Drake Passage - a body of water that marks the intersection of the cold Antarctica with the warm Atlantic and Pacific oceans.
The Drake Passage is known for the strong westerly wind and rough seas. Although this passage may be challenging from a navigational point of view, we can rest confidently aboard our purpose-built expedition ship with outriggers, powerful engines and a highly regarded crew.
The most bold sailors consider the Drake Passage an achievement of a lifetime - and we've marked it on our personal list of achievements!
In the Drake Passage, the excitement increases as Antarctic wildlife makes an appearance with our first ever sighting of seals, penguins and albatrosses.
After crossing the Drake Passage, we will explore the sub-Antarctic islands of the South Shetland chain and marvel at the captivating landscapes we will encounter along the way.
I the weather allows it, we hope to make our first landing on King George Island before continuing further south to the tip of the Antarctic Peninsula.
As the intense white of Antarctica appears on the horizon, the presence of wildlife multiplies by the tens of thousands with many species of restless penguins, curious seals, nesting birds and a multitude of marine mammals.
Wildlife is abundant in the Antarctic Peninsula: From leopard seals, Antarctic fur seals, Weddell fur seals; humpback whales in the Strait of Gerlache and the "Baía Paraíso"; to the dramatic orcas of the Lemaire Channel.
Depending on weather and ice conditions, we might be able to explore south to the Antarctic Polar Circle at 66 degrees 33 minutes south of the Equator. The possible landing locations in this wild and rarely visited area could be Pleneau and Petermann Islands, Crystal Sound and Detaille Island.
The itinerary and activities for the next few days depend on the weather, swell and ice. The route and disembark on land will be determined by the captain and the expedition leader and will be communicated to travelers through scheduled briefings.
There is no defined itinerary on this trip, which allows the crew on board to maximize everyone's experience.
The suggestions below are only possible routes and landings, but we can be sure that this will be the best experience in Antarctica.
We will continue to observe the conditions of the sea and the ice and, if the captain gives his authorization, we will sail to the Antarctic Strait, named in 1902 by the Swedish ship Antarctic.
The caption and the expedition team will keep a close eye on the mighty tabular icebergs, breaking off the southernmost Larsen Ice Shelf.
Our objective will be to have continental and island landings on the shores of the Antarctic Strait and the Weddell Sea, always keeping an eye out for some of the extraordinarily large penguin colonies that have been observed recently.
Due to the considerable volume of sea ice and huge icebergs in the Weddell Sea, navigation in this remote area is at the limit of what is possible.
Once again, the captain and the expedition leader are well aware that landing in this area must be very carefully planned. It will be a team effort to find the safest and most magnificent places to disembark. That's a bit of the wonders in this part of the world, and you'll be visiting an area few humans have ever seen.
The Weddell Sea takes its name from the early British explorer James Weddell, who, hunting seals through a gap in the ice in 1823, reached the southernmost point ever visited at the time.
As we enter the Weddell Sea, nowadays, we are fascinated by giant icebergs and witness a huge amount of sea ice floating in the waters.
Besides penguins, wildlife here includes Weddell fur seals, elephant seals and seabirds. The humpback whales feed in these nutrient-rich waters, so we have the opportunity to see them, as well as Antarctica's biggest predator, a solitary leopard seal.
Perhaps, as our voyage draws to a close, we will end it by sailing to Elephant Island, home of the elephant seals, and perhaps even manage to sail along parts of the same route as Shackleton's daring lifeboat escape (this route only it is possible if conditions permit!).
Even thought a landing is unlikely, we look forward to seeing where the Elephant Island group waited for the rescue boat at Point Wild. A famous piece of the expedition history, which seems fitting to bring our Antarctica explorations to a close this time around.
We will departure from Antarctica and spend two days at sea on the way back to the calm of the Beagle Channel and Ushuaia, on Argentine soil.
On the way, we will cross the Drake Passage once again and we wil pass by Cape Horn, a legendary maritime landmark and the southern tip of South America.
During our stay in the sea, different activities will be organized on board that will provide the perfect opportunity to mingle with other travelers equally passionate about discovering the world, enjoy the lectures of our expedition team on board, relax in the spa or enjoy the ship's facilities designed to provide a comfortable and relaxing time.
By morning, we will arive to Ushuaia to finish our Antarctica expedition.
Transfer to the hotel and time for the last shopping.
In the evening, dinner is free, but we can get together to celebrate the success of the expedition and exchange stories and photographs that will last for a lifetime.
In the morning we will start the flights that will take us to the city of origin or to another destination to continue our adventures in the southern hemisphere.
Arrival in Origin city. Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
