If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
I am a traveler who enjoys exploring the planet and sharing it with other travellers. I breathe in pure landscapes and feed myself on stories (and on the cuisine I savor). And I never travel without duct tape.
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Join Jorge Duarte Estevão , on an unforgettable journey to Namibia. You will traverse desert plains, towering dunes, and wildlife parks. From Etosha to the Ruacana Waterfalls, and through the Sossusvlei dunes, adventure will always be present.
The trip to Namibia is a journey of emotions, vibrant and tranquil moments, tranquility and excitement. It’s about discovering ourselves and the world around us, all in one of the ten least densely populated countries on the planet.
Let’s travel to Namibia through the desert until we reach the gates of Angola and awaken to the sound of the Ruacana Waterfalls. We’ll tread upon the towering dunes of Sossusvlei, explore the Skeleton Coast—where Portuguese navigators arrived centuries ago—and admire Cape Cross, the site where Diogo Cão marked the completion of his crossing.
By embarking on this journey to Namibia with Jorge Duarte Estevão, you will share an adventure of contrasts and sensations with a small group of fellow travelers—an experience you will never forget.
This itinerary brings you the best of Namibia in two weeks. Are you up for the challenge?
This day is dedicated for departure to Windhoek, and you should arrive in Namibia's capital the next day. Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Note: if the traveler wants to buy the flights themselves, they must be on the same schedule (or earlier) than the group flights indicated by Papa-Léguas, since the tour leader will be at the airport waiting for the group and, preferably, they should all leave the airport together. Whenever this is not possible, you will be given all the directions so that you can arrange your own transportation to the hotel.
Today is the day of arrival in Windhoek. After the usual procedure at the airport and border control, we proceeded to check-in at the hotel.
The rest of the day will be spent relaxing and visiting Namibia's capital, a city where some marks of the colonial past still remain.
We left the capital behind and headed for Sesriem, a chasm carved by water. The walls rise abruptly on both sides of the canyon, while the birds take refuge in the cliffs. It is an almost impossible place to see in Africa.
Depending on your arrival time, we will enter the Namib-Naukluft Park - where the Sossusvlei Dunes are located.
Along the way we will see breathtaking scenery.
Today we woke up very early to see the sunrise over the dunes. There we will admire the great Namibian dunes: Dune 45, Dead Vlei and Big Papa. Every corner of this region presents a haunting beauty. It is an amazing natural spectacle.
Named Dune 45 - because it is 45 kilometers from the town of Sesriem - it is known for its elegant shape and has earned it the distinction of the most photographed dune in the world. Big Daddy is, in turn, the highest dune in the Sossusvlei area.
Of course, we didn't leave out the Dead Vlei area, probably Namibia's most recognizable image.
Solitaire is a desert town, which serves as an oasis in the Namib. There is very few in Solitaire, but this American West-style town is popular because it is on the route to/from Sossusvlei, and because it has a famous place where everyone stops to try the apple pie - considered the best in the country.
On the way we also crossed the Tropic of Capricorn and a majestic canyon.
The Walvis Bay lagoon - Namibia's oldest - is said to be in the process of disappearing completely. This is an extremely important site and this is where hundreds of birds gather, including flocks of flamingos, chunky-billed pelicans, and black cormorants.
The small headland of Cape Cross lies on the western coast of Namibia. This is a historical area where the Portuguese landed in 1486 and it was here that the navigator Diogo Cão erected a stone cross in honor of King D. João II. Cape Cross is also known for its extraordinary seal colony. With the abundance of fish, resulting from the Benguela Current, seals live there by the thousands.
We walk along part of the Skeleton Coast, and understand why it has this macabre name. Situated along Namibia's scenic coastline, the coastal town of Swakopmund is known for its boulevards, colonial architecture, and desert terrain. Established in 1892 as the region's main port, Swakopmund is described as being more German than some German cities.
The afternoon will be free and there are several (optional) activities such as a visit to the Namib-Naukluft Park to see the Welwitscha Mirabilis plant, the Valley of the Moon, paragliding or skiing in the dunes. Or just go swimming at the beach (if the weather helps). It is also a place to sample local delicacies and especially for optional activities such as Swakopmund oysters.
Those who wish can also go for a walk in the desert, where they can try to spot snakes,
spiders, chameleons, or lizards.
Damaraland was a name given to the north-central part of what later became Namibia, inhabited by the Damaras. The stupendous mountainous region of Damaraland is home to several species adapted to living in the desert, such as elephants, rhinos, zebras, and lions, which survive in this almost barren landscape.
A must-see attraction is the picturesque Brandberg, Namibia's highest mountain, which is home to thousands of ancient cave paintings.
Along the way, however, we will have a big surprise that we will only reveal to those who travel with us. And we will stay overnight in a very special place.
Declared a UNESCO World Heritage Site, Twyfelfontein is home to one of the most relevant sets of rock carvings found in southern Africa. We will have access to magnificent views of the Huab Valley, the desert plains and distant mountains.
The rock outcrops of Twyfelfontein feature exceptional Bushmen engravings, considered some of the best-preserved engravings on the continent. Visit the Petrified Forest, which dates back millions of years and offers a haunting landscape of giant fossilized trees.
Here we will feel light years away from any civilization. And we head even further north, in search of the more undiscovered Namibia.
Declared a UNESCO World Heritage Site, Twyfelfontein is home to one of the most relevant sets of rock carvings found in southern Africa.
We will have access to magnificent views of the Huab Valley, the desert plains and distant mountains. Here we will feel light years away from any civilization.
Located in the Kaokoland region, the Ruacana Waterfalls on the border with Angola are phenomenal. Epupa consists of a series of waterfalls, 60 meters high, fed by the Kunene River. There are dozens of natural pools that provide the Himba people and visitors with a fantastic recreational site.
These beautiful waterfalls present an incredible contrast to the rest of Namibia's desert scenery. There are also forests of baobabs and wild fig trees, and countless species of wildlife, such as the beautiful bee-eaters.
Maybe we can talk to someone, in Portuguese, on the other side of the border.
We woke up early to enter a special place. A trip to Namibia will never be complete without taking (at least) one safari in Etosha National Park. Our group will have chances to spot lions, leopards, elephants, gazelles, cheetahs, rhinos, zebras, and many other animals that inhabit this spectacular wildlife park in Africa.
At the end of the day (and in the evening), we wait in the amphitheater of our lodge for the animals to visit, or alternatively, we can opt for a night safari (optional).
Today we also give you the chance to take one last morning safari (optional).
After lunch, we will continue to drive through Etosha an open vehicle (safari included in the trip) so that we can observe the animals of Etosha without visual restrictions. Let's go out with our camera batteries charged, be very attentive, and capture every movement of the savannah.
Etosha is one of the largest parks in Africa, occupying an area of 22,000 square kilometers and where more than 3,500 kilometers of roads can be traveled. It is bigger than the Kruger in South Africa. More than 100 species of mammals live there, more than 300 species of birds live there, and there are more than 80 ponds - where we will also expect wildlife to come to quench their thirst. Here there will always be the atmosphere of tension between prey and predators.
Etosha National Park offers us visual overload in abundance, an opulence of wildlife, where we often just have to be patient until the animals appear before us. There will also be time to take a look at the extensive salt flats of Etosha.
The Waterberg Plateau Park is characterized as a prominent region, elevated above the Kalahari plains. The plateau is virtually inaccessible, but the views are incredible.
In the early 1970s, several endangered species from Namibia were transported to this region to protect them from predators and poachers. The program was very successful and Waterberg now supplies species to other parks in Namibia. At the end of the day it is possible to go on safari in the Waterberg reserve to find buffalo, rhinos, and other species (optional).
Jorge suggests climbing to the top of the Waterberg to see the sunrise on this day. After breakfast, we leave the Waterberg and pass through the Okahandja handicraft market. Carpenters and craftsmen from all over exhibit and sell their works of art here. There is a lot to choice, and even if you don't buy, it won't be hard to be surrendered to the local arts.
Then we travel to the capital city of Windhoek for the last hours on African soil.
They were intense days of strong emotions and many images that will last forever in our memory.
It's time to say goodbye to amazing Namibia and catch the flight home.
This is the day that marks the return to the Origin city. Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification. We have come to the end of an unforgettable trip.
In the luggage will come, for sure, memories of an incredible adventure and the will to explore other destinations with us.
