If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
You must have a passport valid for at least 6 months beyond the return date and with two blank pages.
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Unveil the highlights of three fascinating countries: Peru, Bolivia, and Chile – An “almost expedition” to the secrets of South America!
Peru, land of a multitude of contrasts and cradle of civilizations, is an ideal country to deepen knowledge of the pre-Columbian cultures that developed in those regions amidst the majestic peaks of the Andes Mountain Range.
The visit to the mysterious citadel of Machu Picchu will provide us with the satisfaction of experiencing and discovering a landscape full of natural beauty and fascination. We will also encounter the historical and anthropological Peru: the Andean and colonial city of Cusco, the indigenous markets of the Sacred Valley. Nature enthusiasts will have the opportunity to sail on Lake Titicaca and get to know its cultures and islands.
The beautiful city of La Paz in Bolivia, nestled among mountains and encompassing beautiful examples of colonial architecture, will be another secret to uncover on this magnificent journey to the heart of the Inca civilization.
We then head to the natural wonder that surprises any traveler: the Uyuni Salt Flats, the Red Lagoons, and the vast desert region between southern Bolivia and northern Chile will be the stage for an unforgettable 4×4 tour.
Lastly, the magic of the Atacama Desert in Chile. Its colors, its vastness. Optionally, and to complement a great journey, we propose an extension to the magnificent Easter Island.
This journey to the far corners of South America is contagious, picturesque, and brimming with colors and light. It astonishes any traveler with its beauty.
Flight from Origin city to Cusco.
In Lima, due to airport regulations, passengers must, in some flights, pick up their luggage and check-in again between the international and national flights, and vice-versa.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Cusco, airport assistance and transfer to the hotel.
Check-in at the hotel and walking city tour of Cusco in the afternoon. Depending on the arrival time in Cusco, the city tour may happen before the check-in.
We will visit the main monuments of Cusco such as Koricancha, a church built in the ruins of an important Inca temple, Plaza de Armas of Cusco called Huacaypata and historical center, including the Inca ruins.
Return to the hotel and free time.
Breakfast at the hotel and visit to the Sacred Valley: Chinchero, Moray, Maras, and Ollantaytambo.
Chinchero is a small town located at an altitude of about 3760 meters, whose main points of interest are the Church of the Virgin of Nativity, the central square, and several colonial buildings with Inca foundations. On Sundays, there is a traditional street market with textile products, crafts, and agricultural goods, where the locals still speak the Quechua language, the official Inca dialect.
In the small village of Maras, you will find the Archaeological Site of Moray, a place with circular terraces that, at first glance, appear to be amphitheaters built in impressive natural depressions. These concentric terraces overlaid in enormous holes give the impression of being carved into large basins. Each of these small terraces has its own microclimate, depending on its depth. Some studies suggest that Moray was used as a laboratory to determine the ideal conditions for cultivating each species. There are three holes, one of which was cultivated with plants of different species. Many people believe that this construction is one of the most impressive achievements by the Incas. Undoubtedly, exploring Moray in the Sacred Valley of the Incas is one of the best excursions before visiting the Inca City of Machu Picchu.
Travel by train from Ollantaytambo to Aguas Calientes and transportation from the train station to the hotel.
Arrival, check-in, and free time.
Breakfast at the hotel and, at set time, transportation to Machu Picchu, the lost city, discovered in 1911 by Hiram Bingham. Guided tour of Machu Picchu for 2 hours.
We’ll ascend to Huayna Picchu (subject to availability upon reservation) or go to Inti Punku - the Sun Gate, the final section of the Incan Trail.
At the set time, transportation to Ollanta and departure by train to Cusco. Arrival and transportation to the hotel.
Check-in and free time.
Early in the morning, around 3:00 am, meet with the guide/driver at the hotel and depart for Vinicunca, approximately a 3-hour journey, where the famous "Rainbow Mountains" are located.
During the route, we may observe llamas or vicuñas or even the enormous condors, the largest birds on the planet.
Arrival at Quesiuno (4450m) and start a 4-hour hike to the top of Vinicunca mountain (5020m).
Return on foot to Quesiuno, and from there, we will drive back to the hotel in Cusco, with an estimated arrival time of around 6-7 pm.
Breakfast and free day in Cusco.
You may visit on your own or acquire Papa-Léguas’ services to visit the spectacular temple of Sacsayhuaman, or wander around the historical center visiting the Central Market of San Pedro, the Pre-Columbian Art Museum, the Church of Santo Domingo, the San Blas neighborhood, among various other places of great interest.
Night in hotel.
Breakfast at the hotel, transportation to the bus station and departure to Puno by touristic bus, which includes lunch.
Arrival at Puno station and transportation to the hotel.
Breakfast at the hotel and departure to the Puno pier to begin our visit by boat to the Uros Floating Islands, of the Aymara ethnicity.
From Uros, we’ll continue to the natural Taquile Island, lunch in the community and return to Puno by boat.
Arrival at the pier and transportation to the hotel.
Free time and overnight in the hotel.
Breakfast at the hotel, and at the scheduled time, transportation to the station to take a bus to La Paz, approximately 258 km away. The journey takes about 5 hours with a stop in Copacabana for lunch.
In Copacabana, Bolivia, we recommend exchanging some local currency, Bolivianos. It is convenient to have Bolivianos to pay for the ferry during the trip to La Paz. The fee is symbolic but not included in the bus fare.
Upon arrival in La Paz, assistance will be provided at the bus station, and transportation to the accommodation located in the historic center of La Paz.
Check-in at the hotel and free time.
Breakfast and, at the set time, meeting with the guide and beginning of the city tour in La Paz, around 8 hours of duration, visiting the historical center of La Paz, including the Witches' Market and the Plaza Murillo, we’ll also go on a cable car and visit the Valle de la Luna
Lunch is included.
Return to the hotel and free time.
Transportation to the bus station for our night bus to Uyuni. The bus provider will be «Todo o Turismo» or similar, with comfortable seats.
Arrival in Uyuni in the early morning. Meet with the guide upon arrival and have breakfast.
The tour will consist of 6 participants plus the guide/driver per 4x4 vehicle. The tour starts at around 9:30 am in a 4x4 vehicle to the Uyuni Salt Flats and the "Lagunas Coloradas" (Colored Lagoons).
On this first day, we will explore the Uyuni Salt Flats and the Island of "Cacti" in Cotohasi, among many other places of rare beauty, such as the train cemetery.
Overnight stay in a basic hotel with shared rooms and shared bathrooms. The rental of sleeping bags is included. There is a possibility to upgrade to a double room.
Continuation of the 4x4 tour towards the Altiplanic Lagoons of Honda, Hedionda, Ramaditas and Chier Kota, we’ll also visit the Siloli Desert, the Stone Tree and the Laguna Colorada.
Night in basic accommodation in Huayllajara, in rooms with several beds and shared bathroom.
Continuation of the tour in a 4x4 vehicle and visit to the geysers and Laguna Verde located near the border with Chile.
Crossing the border at Hito Cajones and meeting with the Chilean driver/guide for private transportation to San Pedro de Atacama.
Arrival in San Pedro, check-in at the accommodation, and at the scheduled time, join a regular group tour to Valle de la Luna (Moon Valley) with included entrance fees. Valle de la Luna is located in the region of the Salt Mountain Range, one of the most iconic places in the Atacama Desert, with "recognized similarities" to the lunar surface.
Return to San Pedro de Atacama and free time. Accommodation in a double room with a bathroom.
Breakfast and at the scheduled time, join a regular group tour to the Tatio Geysers. In the early morning, the geysers are very active due to the high temperatures that emerge from the craters. The boiling water, the massive columns of steam, and the water flowing beneath the surface make it an unforgettable experience.
Here, we will take a walk, and for those who wish, you can take a bath in the warm water (between 25°C and 30°C) near the geysers. Don't forget to bring your swimsuit and towel.
We will return to San Pedro de Atacama, and lunch will be at your own expense. In the afternoon, join a regular group tour to the Cejar Lagoon. You can swim in the "Laguna de Cejar," where the salt concentration is very high. The Cejar Lagoon is equipped with changing rooms and showers.
Return to San Pedro and free time. Overnight stay at the hotel.
Optionally, and with an additional cost, we can arrange private visits to the specified locations.
Breakfast and, at the set time, transportation to the Calama airport for our return flight to the city of origin, with layovers.
Arrival and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your city f origin. If you have any doubts, contact Papa-Léguas for further clarification.
