If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
A “permit” is required to do the Inca trail, which is included in the trip.
The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.
On the visits to the Sacred Valley, the Colored Mountains and the Inca Trail, travelers are part of an international group.
Here are some of the regulations for the Inca Trail:
– Available places to do the Inca trail are limited to 500 people per day, on a first-come-first-serve basis. Therefore, if you want to do the Inca trail, you should register as soon as possible.
– Once booked, the price of the Inca Trail is non-refundable in case of withdrawal.
– The reservation of the Inca trail is only possible with your passport information.
– If your passport is lost before the Inca Trail, reapplying to do the trail will incur costs.
These regulations can be changed at any time by the Peruvian authorities.
– There is a possibility that the Peruvian authorities may increase the entrance fee to the Inca Trail, Machu Picchu, and other important tourist sites. If they do, the traveler will be informed on the spot and the extra amount will need to be paid locally in cash.
Flight
When you stop in Lima, you will have to pick up your luggage and re-check it for your next flight to Cusco – even if your luggage was checked in from Portugal directly to Cusco and even if you were told in Portugal that you do not need to pick it up in Lima.
After picking up your luggage, you must go through customs and drop it off at the designated place for your new flight.
If you do not do this, your luggage may not arrive in Cusco to start the trek.
This is a requirement of the airport in Lima and also applies for your return flight.
Final payment of the trip
The final payment for this trip is due 75 days from the departure date.
Extensions Values
The value of the extensions program is per person, for a minimum of 2 people.
In case you are traveling alone supplements will be applied.
– Travelers over 70 years old, under consultation to evaluate the situation.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
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Embark on an adventure and explore the magic of the Inca Trail, the legendary route of the Americas!
This journey offers a unique combination of adventure, natural landscapes, and history. From the banks of the mighty Urubamba River to mountain passes and vibrant forests adorned with orchids and hummingbirds, weaving through ancient fortresses and Inca terraces, this mythical path culminates in the grandeur of the fabulous citadel of Machu Picchu.
Guided by exceptional local guides and with the assistance of a well-organized team, we will trek this route with ease, fully embracing this awe-inspiring experience.
Flight from Origin city to Cusco, with layovers.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival and transfer to the hotel. Check-in will be available from 3PM.
This enchanting south-american city is the indisputable door to the Incan Trail and an excellent introduction to the colonial and pre-Columbian locations of the past.
Today is a day to acclimate to the altitude of 3,400 meters. The high altitude can cause dehydration, so it's important to drink plenty of water. If you feel like stretching your legs with a walk, the nearby ruins of Sacsayhuaman and Qenco provide an ideal opportunity for exploration.
Cusco is formed by a beautiful main square and it's small enough to explore the main attractions in one day. Cusco is considered one of the most attractive cities in South America, with a great part of its centre composed of colonial era buildings with Inca foundations. Also full of interesting museums, churches and pre-Columbian sites.
Breakfast at the hotel and at set time, meeting with the guide at the hotel and beginning of the guided half-day walking city tour in Cusco. This city tour can be in the morning or afternoon, according to availability.
There is the optional visit to the Sacred Valley of the Incas and the incredible Sacsayhuaman ruins. We also recommend visiting the Hatun Rumiyoc and the 12-angled Stone near the centre of Cusco, which helps explain why the city remained so brilliantly untouched, surviving many earthquakes through the centuries.
Breakfast at the hotel and visit to the Sacred Valley, to Chinchero, Moray, Maras and Ollanta.
Chinchero is a small town, located at around 3760m of altitude, whose main attraction points are the church of Virgen da Natividade, the central square and several colonial period buildings with foundations dating from the Inca period. On Sundays, there is a traditional street market with textiles, crafts and produce, where the natives still speak the Quechua language, the Inca official dialect.
In the small town of Maras it is found the Moray archaeological site, a place with circular terraces that, at first, seem amphitheaters built in impressive natural depressions. These concentric terraces overlapped in great holes, give the impression of being carved in large basins. Each of these small terraces have their own microclimate, according to its depth. Some studies say that Moray would have been used as a laboratory , to determine the ideal farming conditions of each species. There are 3 holes, one of which was cultivated with plants of different species.
Many people believe that this construction is one of the most impressive made by the Incas; and , without a doubt, visiting Moray, in the Sacred Valley of the Incas, is one of the best excursions previous to the visit of the Incan city of Machu Picchu.
Return to the hotel in Cusco.
Departure from Cusco early in the morning to Ollantaytambo, approximately 2 hours away, where we will have our last chance to buy anything necessary for the trekking. From here, we continue for another 45 minutes along a dirt road by the river, which takes us to Piscacucho, commonly known as Km 82.
The trek proceeds alongside the Vilcanota River, under the impressive snow-covered Nevado Veronica, passing through cactus gardens and cornfields towards the enormous Inca Ruins of Llactapata, where we will camp near the village of Huayllabamba.
Today, for the most part, the route is mostly flat, except for the last few hours, where the perfect introduction to the Inca Trail and good practices for the next day are provided.
Overnight in a 2-person tent.
Distance 6,8 miles, around 6-7 hours.
Breakfast at the campsite and beginning of trek.
This is the most challenging day, the ascent to the Abra de Huarmihuañusca, also known as «Dead Woman’s Pass» and the highest point of the Incan Trail (4200m), where the views of the surrounding mountains are superb.
After a steep ascent, we’ll set up camp in a scenic valley of the River Pacamayo (3600m). It is quiet and beautiful, allowing us to reflect on the Incan spirit and ingenuity.
Distance: 6,2 miles, around 6-7 hours.
On this day, we’ll go to our second Incan Trail mountain pass, where the ruins of the Runkuracay fortress are located, from here we’ll continue with views of the snowy Andean mountains to the Runkuracay Mountain Pass (4000m). Then, we’ll follow the Sayacmarca ruins, where we’ll enter a tropical jungle through an Incan tunnel.
At the campsite, above the Phuyupatamarca archaeological site, the sunset of this evening should be incredible and the early-risers will be treated to an equally impressive sunrise.
Distance: 7,5 miles, around 5-6 hours
The expectations for this day are great.
Upon descending the world famous Incan stone staircase, after Winay Wayna and Inti Punku - the Sun Gate - we’ll have our first glimpse of the legendary citadel of Machu Picchu. Arriving at the Sun Gate, we’ll enjoy the views over the magnificent ruins, where we’ll go on a guided tour of around 1h30. Optionally, you’ll be able to ascend Wayana Picchu. For this visit it is necessary to schedule in advance, with an additional coast of 60€, approximately.
After the visit to Machu Picchu, we’ll continue to Aguas Calientes where we’ll have free time to make some last purchases or enjoy the hot springs.
By mid/late-afternoon, departure to Ollanta or Poroy, and then to Cusco. Arrival at the hotel in Cusco and free time.
Distance: 5,6 miles, around 6 hours.
Breakfast at the hotel and transfer to the airport to fly back to your origin city.
Arrival in Origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
