If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
After the trip is confirmed, cancellation incurs costs of 15% of the land price up to 31 days before the departure date, and 100% between 30 days and the departure date.
Logística:
– Tents, when used, are assembled by the participants.
– The preparation of meals and the respective washing of dishes are the responsibility of the participants, who will take turns in groups of 2 elements.
– Rigid suitcases are not suitable. You should take your equipment in hold luggage (with a maximum weight of 15kg).
– A visa is required for Zimbabwe, arranged locally during the trip, about 30 USD
Documentation
For this trip you must have a valid passport, valid for at least 6 months from the date of departure from the last country visited.
Transfers
Travelers who do not purchase flights from Papa-Léguas may not be assured of arrival and departure transfers if their flights are not exactly the same as the flights booked for the group.
If the traveler chooses to book the transfers Papa-Léguas for the flights they have bought on their own, there is an additional fee, which varies according to the destination country and the program.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
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«In Africa, there are only small spots where we can observe genuine wildlife, (…) one of those habitats still unscathed is the Okavango Delta, in the northwest of Botswana» – Sergey Gorshkov, international photographer.
The waters coming from the Angolan mountains merge in the Okavango River, which after a hundred kilometers expands into the world’s largest interior delta, named the Okavango Delta.
In this periodically flooded region, we can find the famous natural parks and reserves of Moremi and Chobe. In the Okavango Delta, we’ll travel its channels by boats and canoes, and go on safaris, either by foot or on all-terrain vehicles. These are the ideal means to find and get to know one of the largest concentrations of wild animals in the world, which can be found right here, because there are no fences and the animals can roam freely.
Our itinerary, based on the freedom granted by the all-terrain vehicles and overnighting in campsites, allows us to go through the most remote places in this area of the African continent, like the Kalahari Desert and the magnificent Victoria Falls, in Zimbabwe.
Flight from Origin city to Johannesburg with layovers. Overnight on board.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Johannesburg and transfer to the hotel. Check-in from 2PM (subject to confirmation). Free time to explore.
We’ll depart early, at 6.30AM to Lobatse, Botswana. After border procedures, we’ll continue our route through the vastness of the Kalahari, to our campsite near the Kang village.
We have some time to get familiar with some travel proceedings as set up and take down of the campsites, meal preparation, and others. Meals on this day will be at the traveler's expense.
We’ll wake up at dawn, to appreciate the beauty of the sunrise over the Kalahari Desert. Then, we’ll have a relaxed breakfast, before continuing our route to the bordering town of Ghanzi.
This place is where we can still find the last and authentic San people, who we’ll meet and learn some of their knowledge and survival techniques in the inhospitable Kalahari. This day includes a spectacular walk in the wilderness with San people.
The Okavango is an enormous river, which spills its waters in the Kalahari Desert, creating one of the few interior deltas in the world, with a unique ecosystem that hosts a great variety of animals and plants.
After an interesting journey to the marshes, meeting with the locals, who will take you in their traditional canoes called mokoros, gliding silently through the maze of channels and ponds. We can make occasional stops to have something to eat or observe the existing fauna in the flooded areas, catching a glimpse of a bee-eater jumping to catch some wary insect or hearing the familiar whistle of the fish eagle. These are unique experiences.
On this day, we’ll begin our journey in the Okavango Delta: one of the highlights of this trip. We’ll go on a motorized boat from Panhandle to the place where the mokoros, the traditional canoes of the Delta, will be. From there, we’ll go by mokoro to where we’ll set up our campsite, an inhospitable and wild region we’ll explore on foot and by mokoro, in the following days. The serenity of the region and the quiet of the nature will certainly surprise you!
Second day in the Okavango Delta.
With its winding channels, lakes, and flooded plains, the Okavango Delta offers visitors a unique experience and the opportunity to connect with nature in one of the most untouched ecosystems in the world.
Third day in the Okavango Delta.
The Okavango Delta is home to a diverse range of wildlife, including large populations of elephants, hippos, crocodiles, and various bird species. This thriving ecosystem attracts nature enthusiasts from around the world, who seek to witness the incredible biodiversity found in the rich and vibrant habitats of the delta.
The following 4 days have a flexible and adaptable itinerary, accounting for the season the trip is being held and the probability of observing wildlife. Therefore, our guide will decide the local itinerary according to several assumptions, such as the migration phenomenon or the scarcity/abundance of water, which conditions the animals.
Breakfast and departure to Maun, so the guide can purchase the necessary supplies for the following days, which will be spent on safaris and observing the wildlife in reserves and national parks (Moremi, Savuti, …).
Available to us, there will be an equipped all-terrain vehicle that will allow us to be in close proximity to the animals, while maintaining our safety.
An example of our itinerary could be: Moremi and first campsite in the known region of 3rd Bridge, an area inhabited by hyenas, hippos and lions; the following day, continuing north via Xakanaxa to a campsite near the northern area of the Moremi National Park, equally favorable to the observance of wildlife.
Continuing to Savuti, through a region of swamps and savannah, which are favorable to the African-elephant and hyenas. The landscape and vegetation are in constant change, from wide and open plainfields with palm trees and swamps, to dense forests of acacia trees.
Campsites are safe , located in beautiful areas that allow for close contact with nature.
Continuation of the exploration of the Moremi and Savuti regions, through safaris and observance of nature.
The Moremi and Savuti regions are iconic areas in the Okavango Delta, famous for their abundant wildlife and stunning landscapes.
Continuation of the exploration of the Moremi and Savuti regions, through safaris and observance of nature.
Continuation of the exploration of the Moremi and Savuti regions, through safaris and observance of nature.
The lions in these areas are famous for being particularly powerful and adapted to the wilderness, offering visitors the opportunity to closely observe the majesty and strength of these magnificent felines in their natural habitat.
The morning will be tranquil, enjoying the area or relaxing by the pool.
We’ll have an early lunch, to then depart towards the magnificent Makgadikgadi salt flats. The scenery is fantastical and we will be able to observe some interesting birds among other animals that live in the region.
In Victoria Falls there are several optional activities, such as walking safaris, helicopter flight over the falls, rafting on the Zambezi river, among others (consult Papa-Léguas to know the list and prices of activities).
The region, due to its natural beauty, has received a strong influx of visitants, which caused an increase in prices of activities; Locally you can pay by bank card, however, we advise you to take US Dollars, Rands or Pulas.
On this day, we’ll be able to recharge camera, cellphone and other batteries. We can also exchange money at the Victoria Falls and there is a basic laundry service, where we can wash essential clothing items.
Return to Botswana and continuing south towards Francistown.
Being our last night of camping, we’ll have a celebratory dinner and enjoy the African evening.
Arrival in Origin city and end of Papa-Léguas’ services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
