If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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Situated in the warm waters of the Indian Ocean, Sri Lanka is a natural paradise.
Drawn by intense green landscapes that give color to the mountains, tropical forests and deep gorges, this country is a painting sketched by the greatest of artists, nature.
On this trip, we will get to know in the company of Sri Lankan guides some of the country’s secrets and natural beauty, such as picturesque Colombo, the fascinating rock-carved fortress of Sigiriya, and many other places of great historical and natural interest. We will stay in 4-star hotels and on the beaches in 5-star hotels.
Flight from the origin city to the capital of Sri Lanka, Colombo, with layovers. Night on board.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival to the airport of Colombo, assistance and private transfer to the hotel. Arrival and check-in.
In the afternoon we will meet the guide and go on a city tour in Colombo. We will visit the Pettah Market, the Old Parliament Building which is a fortress, the Beira Lake and several Buddhist and Hindu temples, and finally the Colombo Museum (itinerary subject to change).
Dinner in a local restaurant, at the traveler's expense and return to the hotel.
After breakfast, we will head to Kurunegala, where we'll have lunch. After lunch, we head to Sigiriya.
The region that connects the former capitals of Anuradapura, Polonnaruwa, and Kandy with Sigiriya in the center is called the Sri Lanka Cultural Triangle, where within its perimeter are temples, palaces, schools, and other buildings.
Sigiriya is classified by UNESCO as a World Heritage Site, and is famous for its spectacular fortress embedded in rock that reaches 183 meters above the surrounding plains, so atop a huge rock lie the remains of a magnificent fortress-palace, built by King Kashyapa in the V century A.D. It later became a monastic retreat. Visitors can climb the steps to see the ancient remains of the palace, which is considered one of the world's most remarkable creations.
End of the visit and departure to the hotel in Dambulla. Check-in and free time.
After breakfast we will visit Polonnaruwa, which was the second capital of Sri Lanka in the XI and XII century A.D., also a World Heritage Site. Here we will see the famous Gal Viharaya, a shrine where four splendid statues of Buddha were carved into the face of a granite rock. These are considered some of the best examples of ancient sculpture, and have made Gal Viharaya one of the most visited monuments in Polonnaruwa.
Highlights include the large Parakrama Samudra lake built in 1200, which will amaze you with its simple beauty. In the afternoon we will head to the Minneriya National Park, where we will go on safari.
The national park is located in the north-central part of Sri Lanka and is home to a considerable population of elephants - which especially in the dry season - look for food here, and, with a bit of luck, you might also come across the Sri Lankan leopard, a rare species of bear, and other animals. The park has also been classified to protect the artificial reservoir built in the III century by King Mahasen, which, due to its ecological characteristics, is home to great biodiversity.
Departure to the hotel, check-in and free time.
After breakfast we'll begin our visit of Aukana.
The Avukana Buddha statue could very well be considered one of the wonders of the world due to its architectural beauty. The statue carved into the rock is 39 meters above its plinth and 10 meters shoulder width, belongs to the period of King Dhatusena (459-477 AD), the builder of the great Kalawewa reservoir. It has been very well preserved over the years and is a joy for anyone to see and appreciate. It is a unique creation by an unknown sculptor.
We will continue the itinerary to Anuradapura, which is one of the oldest capitals of Sri Lanka, famous for its well-preserved ruins of the ancient Lanka civilization. The city, now a UNESCO World Heritage Site, is located 128 miles north of the current capital of Colombo, in the North Central Province of Sri Lanka.
In the margins of the historical Malvathu Oya, it was the capital do Sri Lanka from the beginning of the IV century B.C. to the XI century A.D. During this period it remained one of the most stable centers of political power and urban life in South Asia. The ancient city, considered sacred to the Buddhist world, is today surrounded by monasteries that cover an area of more than 40 km². We will have lunch in Anuradapura and at the end of the day we will visit Mihintale, where we will take a short hike.
Mihintale is a mountain peak near Anuradhapura. Sri Lankans believe that it is the place where the Buddhist monk Mahinda and King Devanampiyatissa, responsible for the presence of Buddhism in Sri Lanka, met. It is now a pilgrimage site, containing several religious monuments and abandoned structures.
Return to the hotel and free time.
Today we will visit Dambulla. We will take a short walk to the Dambulla Cave Temple, which was donated by King Walagambahu in the I century BC to the monks. This is the most impressive of Sri Lanka's rock-carved temples. It is a complex of five caves with over 2000 m2 of paintings containing more than 150 images of Buddha.
At the end of the visit, we will continue to Matale, where we'll have lunch.
We will visit the Spice Garden in Matale to see the different spices and learn how some of them are grown and processed.
We will continue to Kandy, arriving at the end of the day. Kandy was the last capital of Sri Lanka. Many of the legends, customs, and traditions are still alive in this area. Built around a beautiful lake, among the green hills of the Kandy Valley, this is one of the most beautiful cities in Sri Lanka.
Due to its historical, cultural and religious importance, the former capital was declared a UNESCO World Heritage Site in 1988.
We will visit the temple of the Buddha Tooth Relic where we will watch a cultural show with traditional Sri Lankan dance.
Departure to the hotel, check-in and free time.
Peradeniya is our goal for the day.
We will visit its Botanical Garden, where we will take a short 1h30 walk. The Botanical Garden were built by a Singhala king and was expanded by the British. It has 4 thousand m2 in area. Here we can observe an incredible variety of trees and plants. We return to Kandy for lunch.
At the end of the day we will visit the Degaldoruwa temple. At the Degaldoruwa temple we will be able to appreciate the best of the Kandyan period murals. In these murals we will be able to observe the pictorial narratives of various Jathaka folk stories such as Vessanthara Jathakaya, among others. These are the stories that tell of the Buddha's previous lives, in human and animal form. The future Buddha may appear in them as a king, an outcast, a god, an elephant.
We will also be able to see the "Maara Yuddhya", that is, the meeting of Buddha and Maara.
These murals were painted by a single line of artists and depict all the most salient features of Kandyan Period mural paintings. These murals are believed to have been painted by Deveragala Silvath Thera, among other painters.
Return to the hotel and free time.
First thing in the morning we will set off for the tea plantation, "where the best tea in the world" is produced. Here we can enjoy a cup of tea at the factory.
Ramboda will be the place of choice for lunch.
After lunch we will go to Nuwara Eliya a place with picturesque landscapes and a temperate climate as it is located at an altitude of 1868 m. It is also the heart of the Sri Lankan tea zone where some of the best tea in the world is produced. The city of Nuwera Eliya was a favorite refuge of the British during colonial times, the city is full of English-style cottages and is therefore nicknamed "Little England".
Return to the hotel and free time.
Early in the morning we will head to Horton Plains National Park where we will go on a short trek. Horton Plains park is located 24 km from Nuwara Eliya. With an elevation of more than 2000m above sea level this national park covers an area of 28 km2. During the time of the British governor "Roboat Vilmat Horton" named it Horton Plains which is a treasure trove of flora and fauna.
Some of Sri Lanka's major rivers originate in this park, and there are other attractions such as a 1200-meter cliff with a fabulous view of the landscape, where on clear days, you can see the coastline!
Return to the hotel and free time.
Today our route takes us to Yala via Ella Wallavaya.
Arrival and lunch in Yala.
In the late afternoon we will take a jeep safari in Yala National Park to observe elephants, wild boars, buffalo, leopards, deer, bears, and crocodiles. Yala National Park is the second largest and most visited park in Sri Lanka. It actually consists of five zones, two of which are now open to the public, and also adjacent parks. The park covers 979 km2 and is located about 300 km from Colombo in the southeastern region of Sri Lanka. The park is extremely important for the conservation of Sri Lankan elephants and water birds.
Departure to the hotel, check-in and free time.
Today we will go to the coast to spend the remaining days at Beruwela beach, 45 km from Colombo. On the way, we will take a city tour of Galle and have lunch, at the traveler's expense.
Arrival at the hotel, check-in and free time.
Galle is a beautiful and unmissable colonial town located on the southern coast of Sri Lanka, some of its most interesting sites are the Dutch Fort built in 1663 (classified by UNESCO as a World Heritage Site), the Galle Maritime Museum, the Galle Lighthouse, the Sacred Bodhi tree, and the reclining Buddha statue.
Departure to the hotel, check-in and free time.
Note: during beach days we will not have the car and driver available.
Free day at the beach.
Note: during beach days we will not have the car and driver available.
Free day at the beach.
Note: during beach days we will not have the car and driver available.
After breakfast, check-out and transfer to the airport in Colombo to fly back to your Origin city.
Arrival in Origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
