If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
As of the 2022/2023 season, Torres del Paine National Park tickets are purchased online and in advance by the local agency.
As this cost is not included in the price of the trip, travelers must pay 60 USD or 60 EUR to the tour leader of the local agency on the day of arrival in Calafate. The bills must be in good condition and have a recent date, the US dollar bills must have the blue ribbon. All other park entrances are payable locally and in cash by the traveler.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Discover the wild essence of nature in the Best of Patagonia.
This is a trekking journey to the land of fjords, glaciers, and mountains, including visits to some of the most iconic locations in Patagonia, such as the Perito Moreno Glacier in Argentina and Torres del Paine National Park in Chile.
Torres del Paine National Park, considered by many as one of the most beautiful national parks in the world, will be the setting for several hikes along the region’s three most emblematic valleys. The hikes are of moderate difficulty.
We will also cross the Strait of Magellan to reach Tierra del Fuego, where the southernmost city on the planet, Ushuaia, is located, surrounded by magnificent natural surroundings.
We will also have the opportunity to explore the cosmopolitan and sophisticated city of Buenos Aires.
Flight from origin city to Calafate with layovers and overnight on board.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Buenos Aires, if you need to change airports and transportation will be at the client's expense (cab or bus) to Aeropark-Jorge Newbery, around 30 minutes away without traffic, to catch the domestic flight to Calafate.
Arrival in Calafate, assistance at the airport and transfer to the hostel with overnight stay in dormitories.
At 8am, departure to visit the Perito Moreno Glacier, return to Calafate at 5/6 pm and welcome dinner.
This day is dedicated to visiting one of the natural wonders of the world: the Perito Moreno glacier!
This glacier slides down from the Patagonian Andes and is home to an ice sheet covering about 22,000 square meters! It is the third largest glacier on the planet, after the ice area of Antarctica (14 million km2) and Greenland (1 million km2). Due to its exceptional location conditions, it is the only one that presents us with the grandiose spectacle of its ice breakup and melting process. The road takes us to «the mouth of the glacier», a short trail will take us almost to its «insides»... A unique and unforgettable experience to be so close to unimaginable natural forces.
The sound of large chunks of ice the size of buildings over 20 floors or of boats the size of cruise liners that often crash into turquoise waters is terrifying.
Trip of about 1h30 (50 miles) back to the lodge.
Today we will wake up early, but it will be well worth it because we are going to visit one of the wonders of Patagonia, Torres del Paine National Park, located in Chile.
So, around 6 in the morning, we will head to the national park by vehicle. During the journey, the landscape is beautiful as we will travel along the mythical "Route 40" characterized by the Patagonian steppe. Particularly noteworthy is the section of the "Sierra de Los Baguales," an impressive massif between Calafate and Paine.
We will cross the border into Chile at Cancha Carrera/Cerro Castillo. Once in Chilean territory, we will continue the final stretch to Torres del Paine National Park, classified as a UNESCO World Heritage site. As we approach the park, we start to see some of the most iconic mountains of the park, such as Paine Grande, Horns, Admiral Nieto, and Towers.
Once we enter the park, we will take a short 1-2 km hike to familiarize ourselves with the landscape and the weather conditions, particularly the strong winds that usually blow in this region. The park is also rich in fauna and flora, and it is common to observe guanacos, rheas, condors, and various species of birds of prey. One of the highlights of the park is its incredibly diverse flora, including numerous species of flowers.
Upon returning to the vehicle, we will arrive at the camping site located at the base of the Paine Massif.
Overnight in tents. The campsite is set up in designated areas at the beginning of the season, so when we arrive, we will already have comfortable igloo-shaped tents set up, including inflatable mattresses and sleeping bags. The campsite also includes a spacious dining tent with chairs and tables, a kitchen tent, and sanitary facilities.
Today's trekking duration: 2 hours (the duration of the hike depends on the duration of the Calafate - Paine transportation). Prices subject to change.
We start the hike early today.
Crossing the bridge over the Ascensio River, we continue along the trail towards the mythical Torres del Paine. We will warm up with the first ascent to enter the actual valley, a V-shaped valley with alpine characteristics that takes us into the heart of the Paine Massif.
We will pass by Refugio Chileno, a cozy and comfortable mountain accommodation. We continue on the trail, gradually ascending through a beech forest, and then reach a glacial moraine area that leads us to the viewpoint of Torres del Paine. From there, we will be able to admire a breathtaking landscape with the three towers as a backdrop and the lake at their base. The towers have a height of approximately one thousand meters from the glacier's base. Truly impressive.
After completing one of the most beautiful treks on the planet, we will return to the campsite.
Overnight in tents.
Today's trekking: Distance 22 km / Duration 7-8 hours.
Early in the morning, we will take a car transport to the Pudeto port to board a catamaran that will cross Lake Pehoe. After reaching the other side of the lake, we will leave some equipment at the campsite and continue with our day backpack, heading towards the French Valley through the "French Valley trail."
The trail ascends through the southern slope of Paine Grande, passing by Lake Skottberg, and then leads us to the suspended bridge over the French Valley. In this spectacular place, we find ourselves at the base of the southeast face of Paine Grande (2700m) and the Horns, characterized by black sedimentary rock.
We continue the trekking for about 1 hour until we reach the "Italian Camp," where we will enjoy magnificent views of the region. After lunch, we return to the base camp of Paine Grande.
Today's trekking: Distance 17 km / Duration 6-7 hours.
Another unforgettable day spent visiting the Grey Lake Valley.
The Grey Lake trail takes us through the Pehoe Valley until we reach the Grey Valley. This magnificent valley stretches for 40 miles from the base of the Patagonian ice cap until it ends at Lake Grey, deriving its name from its glacial origin.
Today, we will have magnificent views of the glaciers descending from the Southern Ice Field, with the impressive Grey Glacier being approximately 186 miles long and 16 miles wide. Large blocks of ice continuously break off from the glacier, sliding towards Lake Grey.
The hike today lasts about 2 hours and follows a trail that leads to an impressive viewpoint overlooking the entire lake. We will always have views of the Torres del Paine, especially the Paine Grande.
At the end of the hike, we will board a catamaran that crosses Lake Pehoe and head to Puerto Natales, where we will spend the night in dormitories.
Today, a long but exciting journey awaits us. Through it, we will get to know some landscapes of southern Chile.
Right after breakfast, we set off on our route to "Primera Angostura," where we will cross the Strait of Magellan aboard a ferry. This strait was discovered in 1520 and was crossed by Fernão de Magalhães fleet to reach the Pacific Ocean.
Upon arriving in Tierra del Fuego, named after the numerous fires located on the coast, made by indigenous people for cooking and keeping warm, which were observed from passing ships, we enter Argentina again through the so-called "Paso San Sebastián" and then head to the southernmost city in the world, called Ushuaia.
We arrive and go to the accommodation. Overnight in a hostel in dormitories with 4 to 8 beds. There is also the possibility of upgrading the accommodation to a double or single room.
Breakfast and a free day to explore Ushuaia. There are optional activities available to participate in.
Overnight in a hostel, in dormitories with 4 to 8 beds. There is also the possibility of upgrading the accommodation to a double or single room.
After breakfast, we will walk from the accommodation to the tourist pier in Ushuaia to embark on a full day of activities.
We will start the day with a navigation through the Beagle Channel to the iconic lighthouse at the end of the world, called Les Eclaireurs, where we can spot the so-called "islands of the sea lions and ducks."
Next, we will visit the Acatushun Natural History Museum, which houses a very interesting collection about the natural world of Ushuaia and Tierra del Fuego. The museum is located in the area of Estancia Haberton, a farm founded in the 19th century by an English missionary. On the farm's grounds, we will have the opportunity to take a walk to a spot where we can observe penguins, especially the Magellanic penguin.
On this day, it's important to bring a packed lunch purchased in Ushuaia. We will return to Ushuaia and spend the night in a hostel.
Breakfast and a free morning until the time of transportation to the airport for the return flight.
The city of Ushuaia is home to several interesting museums, and its downtown area is quite charming, particularly due to its typical architecture.
After lunch, transportation to the airport for the return flight to your city of origin.
We recommend making a 2 to 3-day stop in Buenos Aires to visit the city.
Arrival in origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
