If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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Unforgettable and full of contrasts. This trip across Central Asia takes you through the territory of two of its most emblematic countries: Uzbekistan and Kyrgyzstan.
Majestic minarets, mausoleums with beautiful blue domes, ancient madrasahs, and impressive caravansaries are the mirror to the rich and exotic culture of Uzbekistan.
Magnificent mountain landscapes of unspoiled nature, framed by beautiful lakes that allow hundreds of animals to graze. This is the life of nomadic shepherds in the mountains of Kyrgyzstan, called the “Celestial Mountains” that we will get to know, allowing this trip to become a unique and unforgettable experience for any traveler.
This day is reserved for an early departing flight.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Upon arrival in Tashkent, the capital of Uzbekistan, a metropolis of about 3 million inhabitants that is considered the largest city in Central Asia, you will be met by our correspondent who will take you to your hotel.
As you will have spent almost a day traveling and are likely to arrive at dawn, we recommend taking a brief rest at the hotel and having lunch. Therefore, the city tour is scheduled after lunch, where you will visit the old city and the Khast Imam complex, the religious center of the republic, where you can see the oldest Quran in the world. The Hazrat Imam Mosque, the mausoleum of Abu Bakr Kaffal Shashi (16th century), and the Khan and Kukeldash madrasas (16th-17th centuries) are also worth visiting.
There is also the Islamic University and the Tillya Sheikh Mosque, which houses the original Quran of Caliph Uthman (7th century), along with other places such as the monument of Alisher Navoi, the color and music fountain, and Amir Timur Square with the statue of the Uzbek national hero, Tamerlane, are also waiting to be explored.
This square is surrounded by notable buildings such as the forum palace, Timurids museum, Uzbek hotel, Tashkent University, the monument of courage, erected in honor of the victims of the 1966 earthquake, you can still see the building of the opera, ballet and theater, built by the Japanese prisoners in 1945, the monument of Independence (Ezgulik).
After breakfast at the hotel, check-out and transfer to the railway station for the train trip to Bukhara, from 07:30 to 11:20 AM.
Arrival, lunch at the traveler's expense and start of city tour. We will have the opportunity to visit the Lyabi-Khauz complex, which contains the oldest swimming pool in Central Asia (cent. XIV-XVII).
This complex is situated next to other buildings of great historical and cultural value such as the Khanaka madrasa (cent. XV-XVI) whose facade is decorated with beautiful mosaics;
We will also visit the Kukeldash madrasa (XV century), the largest in Bukhara, the Poi, a Kalyan complex with its minaret of almost 50 meters (XII century), the symbol of Bukhara and the enormous Kalyan mosque (XV century).
Return to the hotel and some free time.
After breakfast and at the scheduled time, we will continue the city tour in Bukhara, visiting the mausoleum of the Samanids (9th-10th centuries), the Ark Citadel (4th-20th centuries) - the oldest residence of emirs, Chor Minor - the unique building with four minarets (19th century).
The Sitorai-Mokhi-Khosa Palace (19th-20th centuries) and the Summer Palace of the emirs will also be awaiting our visit.
Breakfast at the hotel, check-out, and transfer to the "Yurt Camp Safari" located in the Kyzylkum desert (250 km, approximately 4-5 hours).
Arrival and a short walk in the vicinity of the camp. We will also have a camel ride, swim in Lake AidarKul, and enjoy an evening under a marvelous starry sky.
Overnight in traditional tents.
At the appointed time, transfer to Samarkand (217 miles, about 5 hours approx).
Arrival and visit of Registan Square, also called the "heart of the city" where you will contemplate the three majestic madrasas that were built between the XIV and XV centuries and are called: Sherdor, Ulugbek and Tillya Qory.
The visit continues to the grandiose XV century mosque called Bibi-Khanum and the mausoleum of Timur (Tamerlane).
Return to the hotel and free time.
After breakfast, we will continue our visit to Samarkand.
We will start the city tour, visiting the ruins of the huge celestial observation center from the 15th century of King Tamerlane's grandson, called Ulugbek who besides being a sovereign was an influential astronomer of his time with precise observations of some star positions.
We continue our visit to Shakhi-Zinda, the necropolis of kings and rulers of Samarkand, which consists of a magnificent ensemble of elaborately decorated mausoleums, with the exotic Siab Bazaar standing out.
At the end of the visit to the unforgettable Samarcanda, we go to " Safari yurt camp" located in the Kyzyl-Kum desert 186 miles from Samarcanda and that will take us about 6 hours.
We arrive, check-in at the local houses, called yurts and dinner near a campfire. Night in yurts with shared bathroom facilities.
Breakfast, check-out from the hotel and at the appointed time, transfer to the railway station for the train ride to Kokada.
Upon our arrival, we will delve into the exploration of the city, visiting the palace of Khudayar-khan (1871), where the local museum is also located, we will also visit the Norbuta-Biy madrasa (XVIII century), the Modarikhon mausoleum (XIX century).
End of the city tour and transfer to Fergana (62 miles, about 3 hours) with a city visit in Rishtan. This wonderful city is known for its pottery and silk production and we will learn about traditional silk production during a visit to the Yodgorlic factory.
Breakfast, check-out and drive to Osh (12,4 miles, about 3 hours).
Today we will cross the border between Uzbekistan and Kyrgyzstan. Arrival in Osh and visit the famous Osh bazaar. From Suleyman mountain, to the Osh ethnographic museum, Asaf Ibn Burkhiya (cent. XI - XVII) and history museum.
Breakfast, check-out from the hotel in Osh and drive to the Tian-Shan region via a picturesque mountain road over 186 miles - 7 hours.
On the way, we will visit the Chichkan gorge. Then, we will embark on an exhilarating hike through the gorge, immersing ourselves in the breathtaking beauty of the Tian-Shan region. As night falls, we will be warmly welcomed to a comfortable mountain house or traditional yurt, where we will rest, surrounded by the serene and majestic landscape.
Night in yurts with shared bathroom facilities.
Breakfast and transport through a beautifully scenic mountain road to Son-Kul Lake (150 miles - 6 hours).
This lake is located at 3000 meters in a wide depression between mountain ranges of great beauty, a place with great potential for hiking, horseback riding, and the possibility to meet local shepherds who still maintain their most ancient traditions.
Night in yurts with shared bathroom facilities.
Breakfast and drive to another lake in the mountains of Kyrgyzstan, Lake Issyk-Kul, the journey between lakes is 155 miles and takes about 6 hours.
This lake is considered "the pearl" of Central Asia because of its great beauty, nestled between mountains of beautiful peaks. It is considered the second largest saline lake in the world and has the peculiarity of never freezing and being surrounded by snowy peaks.
The lake has a fine sandy beach and a relaxing landscape, where you can enjoy the calm and serene sunsets. Nature, in this place, is omnipresent.
Night in hostal on the shores of the lake.
Transportation to Karakol, during the route visit the canyons of Skazka, Jetty-Oguz.
Arrival in Karakol, overnight in hotel.
Visit Karakol, transfer to Cholpon-Ata (north shore of the lake).
Free time at Issyk-Kul Lake.
Breakfast and transfer to Bishkek (162 miles - 4 hours), the capital of Kyrgyzstan which is just an open-air museum.
Upon our arrival, an exciting city tour awaits us, starting with a visit to the renowned History Museum. This presents a wonderful opportunity to delve into the rich heritage of the region. Following that, we will make our way to the captivating Ethnographic Complex of Manas, where we can immerse ourselves in the vibrant tapestry of diverse cultures showcased there.
Finally, we'll have some free time for you to enjoy and find that perfect souvenir to take home as a memento of our trip.
Breakfast, transfer to the airport and return flight to the city of origin.
Arrival in origin city and end of Papa-Léguas’ services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
