If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Tour Leader
This is a trip of adventure and cultural discovery. The tour leader is a person with experience in the country to be visited, having a network of contacts and knowledge that facilitates interaction and a unique cultural experience. Their mission is to lead the group during the whole trip facilitating the interaction and integration of the group with the places to be visited.
The tour leader’s role should never be confused with that of a tour guide. No specific knowledge about monuments, museums, or other places of tourist interest is required of the tour leader.
If your trip includes places that, due to their historical, geological, biological or artistic complexity, need a guide, this will be hired in advance and there will be an explicit reference to his existence in the trip program.
Children can participate in this trip as long as they are accompanied by an legally responsible adult.
I am a traveler who enjoys exploring the planet and sharing it with other travellers. I breathe in pure landscapes and feed myself on stories (and on the cuisine I savor). And I never travel without duct tape.
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Marvel at the magic of the Northern Lights in Iceland.
Active volcanoes, geysers, hot springs, beaches, glaciers, fjords, Vikings, Game of Thrones. Adventure, culture, traditions, and legends. Not to mention, of course, the Northern Lights or Aurora Borealis. What more reasons do we need to accept the challenge of visiting Iceland? The island of fire and ice may be small, but it boasts diverse and magnificent landscapes. Wherever we travel, the most challenging part will be finding enough superlatives to describe the country.
The scenery changes every few kilometers – from pure glaciers to black lava fields and beaches, from green valleys to lunar plateaus, from crystal-clear and fresh waterfalls to scalding water bursting from the depths of the earth. Let’s head towards the North Atlantic to be enchanted by Europe’s most beautiful and powerful waterfalls, such as Seljalandsfoss or Gulfoss.
The adventure takes us to explore the settings of Game of Thrones, to traverse the Golden Circle, and to explore the mystical canyon of Fjaðrárgljúfur. We will also visit the fantastic Snæfellsnes Peninsula and soak in hot springs. Before bidding farewell to the country, we will dress appropriately to explore the sublime ice caves of Europe’s largest glacier and, of course, patiently await one of nature’s most beautiful spectacles: the Northern Lights.
This trip to Iceland will be accompanied by Papa-Léguas travel leader Jorge Duarte Estevão.
We will arrive in Reykjavik.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
It is very likely that your flight will arrive late in Iceland, so there will only be time to travel from the airport and rest in a comfortable hotel. The tour leader will be waiting for you at the hotel, for those who are taking the group flights. If not, it's a good idea to arrange in advance what time you'll meet for breakfast the next day.
The transfer to the hotel will be at the traveler's expense.
After a good breakfast, we will start walking through the main points of Iceland's capital. We will certainly find stories and legends that will surprise us.
The capital of Iceland is a young and culturally active city. Among the many attractions not to be missed is Harpa, a concert hall with a glass facade in distinctive colors, inspired by Iceland's basalt landscape. Or also the Hallgrímskirkja, a church with a 74.5-meter rocket-shaped tower.
After lunch there are optional activities, such as visiting the National Museum of Iceland, the maritime museum, the art museum, or diving in the Blue Lagoon, the country's most visited geothermal spa.
Night in Reykjavik.
Three of Iceland's most inspiring natural landscapes are on this circuit called the Golden Circle.
From Reykjavík to the southern Icelandic highlands, we will walk trough the Thingvellir National Park (UNESCO), peek into the gorge where the tectonic plates of Eurasia and North America touch, and admire the Öxarárfoss waterfall. We proceed to the wonderful Gullfoss waterfall - which carries water more than 30 meters high. Before we get there, however, we will patiently wait 5 or 10 minutes until we see the Strokkur geyser gushing hot water several meters high.
We will go on a short trek to discover one of the least visited waterfalls in the country: Kvernufoss. This is a beautiful waterfall of 30 meters that is hidden in Iceland's landscape.
We end the day in a great place: the Skógafoss waterfall.
A few kilometers away we will start to see one of the most fantastic glaciers in Iceland: Sólheimajökull. And it is there that we will take another short hike to see in loco the effects of climate change.
Before heading back to Vik, we'll take a short detour to the Dyrhólaey Peninsula where we'll start to see the black sandy beaches, before setting foot on the dark sands of Reynisfjara. Here we will try to understand the legends of Iceland folklore, one of which says that the basalt columns were trolls that pulled ships near the ocean to shore.
The Fjaðrárgljúfur canyon is an almost unknown place with virtually no visitors. The beauty and isolation make it a dream location for photographers and hikers. We won't be able to resist. From black to the purest white, we continue our journey to the Skaftafell National Park, where we will find Europe's largest glacier. This is another night where we will try to spot the Northern Lights, since we are far from light pollution.
Today we start the day with a great adventure!
We're going to explore an ice cave in the largest glacier on the European continent. With the help of a certified guide, we will walk on the glacier and explore the ice caves, which will leave us frozen with such natural beauty. We'll also take a glimpse of another waterfall, Svartifoss.
Still ecstatic from the icy adventure, we'll discover more of Iceland's natural wonders: the Fjallsárlón and Jokulsárlón lagoons.
Today we quietly start heading towards the capital, leaving behind Iceland's great glacier, Skaftafell, but we will still have much to admire in the Icelandic landscape. Before the end of the day we stop at a stupendous place: the Seljalandsfoss waterfall.
At Seljalandsfoss, weather permitting, we will walk behind the water curtain and see the waterfall from a unique perspective.
We end the day in Reykjavik, but we still have more adventures in the coming days.
It is said that on clear days it is possible to see the Snæfellsnes Peninsula from Reykjavík. However, the beauty is such that it is best to go there.
After everything we have seen on this trip, you might think that Iceland will no longer surprise you. However, when we visit the Snæfellsnes Peninsula we will realize that perhaps the best was left for last. Snæfellsnes is a peninsula that extends from the west of Iceland and is nicknamed "miniature Iceland" due to the richness and diversity of natural resources present there.
At the heart of the Snæfellsjökull National Park, which we will have the opportunity to explore, is a subglacial volcano that towers over the landscape. There we will also find lava fields, historic villages, legends, and the country's most popular mountain (Kirkjufell) - it even appears in the Game of Thrones series. We also have strange rock formations like Gerðuberg, beaches and mountains to explore.
If the weather helps, this is also the part of Iceland where we will have a great chance of spotting the Northern Lights.
After breakfast, we will continue exploring the journey to Hellnar and Reykholt. Still before the end of the day we will take a dip in the warm waters of a hot spring.
At the end of the day, we return to Reykjavik for the last moments in Iceland. We say goodbye in a convivial atmosphere with the usual group dinner.
We have reached the end of an unforgettable trip and it's time to head for Keflavik airport.
In our luggage will certainly be memories of an incredible adventure and the desire to explore other destinations with us.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
