If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Documentation
The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.
Transfers
Travelers who do not purchase flights from Papa-Léguas may not be assured of arrival and departure transfers if their flights are not exactly the same as the flights booked for the group.
If the traveller chooses to book the transfers Papa-Léguas for the flights they have bought on their own, there is an additional fee, which varies according to the destination country and the program.
Tour Leader
This is a trip of adventure and cultural discovery. The tour leader is a person with experience in the country to be visited, having a network of contacts and knowledge that facilitates interaction and a unique cultural experience. Their mission is to lead the group during the whole trip facilitating the interaction and integration of the group with the places to be visited.
The tour leader’s role should never be confused with that of a tour guide. No specific knowledge about monuments, museums, or other places of tourist interest is required of the tour leader.
If your trip includes places that, due to their historical, geological, biological or artistic complexity, need a guide, this will be hired in advance and there will be an explicit reference to his existence in the trip program.
I am a traveler who enjoys exploring the planet and sharing it with other travellers. I breathe in pure landscapes and feed myself on stories (and on the cuisine I savor). And I never travel without duct tape.
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Join us on this unique journey to Uzbekistan and discover a sublime country in the heart of the Silk Road.
Embark on this incredible train adventure and explore hidden treasures that are still beyond the reach of international mass tourism. With breathtaking landscapes and a rich culture, Uzbekistan is truly a fascinating destination. Marvel at the beauty of this safe and welcoming place, where the doors are open to greet us.
On this trip to Uzbekistan, we will savor everything: from landscapes to architecture, from history to gastronomy. Even without speaking Russian, we will be welcomed by the local people, who offer us food and drinks and share their stories with us. This is a nation where it feels strange to be alone, so get ready to make new friends at every corner.
From the citadel of Bukhara to the incredible Registan Square in Samarkand, and from the exoticism of Khiva to the modernity of Tashkent, we will wander through history, get lost in narrow streets and alleys, taste the unique delicacies of the region, and be amazed by Islamic architecture, with highlights such as the Minarets of Kalta and Islam Khoja. Can you resist this unforgettable experience?
The journey will be led by tour leader Jorge Duarte Estevão.
This is the day allocated for the flight to Uzbekistan, so there are no scheduled activities.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Note: if you wish to buy your own flights, they must be the same (or earlier) than the group flights indicated by Papa-Léguas, since the tour leader will be at the airport waiting for the group and, preferably, they should all leave the airport together. Whenever this is not possible, indications will be given so that the participant can arrange their own transfer to the hotel.
We will land in Urgench after having a layover in a European city. The flight will most likely arrive in Uzbekistan early in the morning, then we’ll travel to Khiva. It is a short trip of about 30 minutes.
Be prepared to open your mouth in amazement when you arrive in Khiva. This is a city that no one wants to leave, such is its beauty and charisma.
It is on foot that in the next few days we will explore every corner of this majestic city. We will climb the minaret, walk its walls, marvel at a phenomenal sunset, and sleep in pure silence. We might even be able to dream that we are in another century.
Just like Bukhara and Samarkand, Khiva has been recognized by UNESCO. Whether it's hot (most likely) or cold, there are terraces or shelters to relax and watch time go by... slowly.
On the second day of our exploration in Khiva, get ready to immerse yourself in the rich history and exotic charm of this ancient city. As we step back in time, we will discover the hidden gems and architectural marvels that make Khiva a true treasure of Uzbekistan.
The morning of this day is free and may be spent wandering the alleyways of Khiva or doing some shopping.
After lunch we will take the train to another beautiful city, Bukhara. We will arrive already in the evening, so we will go directly to the hotel.
There are, in Bukhara, places that are a must-see: the Ark of Bukhara, the Kalyan Mosque, the Mir-i-Arab Madrassa, the Lyab-i Hau Complex, the Minorz Chor or the Kalyan Minaret - a peculiar specimen of Islamic architecture.
The sheer mastery with which the city's buildings were constructed leaves one perplexed. Some buildings are more than a thousand years old, and at the height of the Silk Road trade, Bukhara was the most important religious center in the world.
Around here we will also indulge in great restaurants and taste more of the Uzbek cuisine.
After lunch, we get back on the train and head for yet another jewel of the silk route: Samarkand.
We arrive just in time for the sunset at Registan.
UNESCO said that Samarkand was a "crossroads and a melting pot of cultures." For many centuries, the Silk Road was the world's highway and Samarkandwas at its center.
Samarkand is a city like few others. Its historical importance on the Silk Road has marked it forever. Even today, the city is still the scene of trade, of inspiration, of debate.
Let's imagine that we have traveled centuries in time as we pass through the beautiful Registan Square.
Besides the Registan, we will visit the Mausoleum of Gur-Emir, the Shah-i-Zinda Complex, and the Siyob Bazaar. As this is an important city on the ancient Silk Road, we will also visit a Silk Factory, where even many world personalities have bought carpets.
Today we are leaving Samarkand to visit two distinct locations: Shakhrisabz and Katta Langar.
Shakhrisabz has been awarded the UNESCO seal, is the birthplace of Amir Temur, and is one of the oldest and most picturesque cities in Uzbekistan. It was, for centuries, a center of culture, trade and crafts. The sights we will encounter along the way will also leave us with our mouths open.
High in the Langar valley lies one of the few locations that the Soviet transformation failed to shape. The traditional village of Katta Langar was settled in the late XV century and little has changed since then.
This is a different Uzbekistan, away from the urban environment. Perhaps we are invited into one of the houses, made of clay bricks, to drink tea and make new friends.
Perhaps we are invited into one of the houses, made of clay bricks, to drink tea and make new friends.
At the end of the day, we travel towards the capital of the country, Tashkent.
Tashkent, the capital of Uzbekistan, was a major trading center along the Silk Road and remains one of the largest exporters of cotton in the world. Throughout this day we'll discover the best of this fascinating city that oscillates between Islamic influence - mostly visible in the architecture - and also unique Soviet architecture.
We will spend some time strolling through the Tashkent metro - a splendid work of art and one that until recently could not even be photographed.
Other sights we will visit include the Amir Timur Square, the Uzbekistan Hotel, Independence Square, the Hazrat Imam Complex, the Chorsu Market Bazaar. This is the largest market in the capital, where everything is bought and sold: from meat, fruits, vegetables, honey and spices, clothes, baskets and more.
If there is time (and appetite) we will have lunch at the Central Asian Plov Center. Plov is a common dish throughout Central Asia, but the Uzbeks in particular have made it a must-try.
On this day, very early, we leave for the Tashkent airport. In our luggage will go, for sure, memories of an incredible adventure in this magnificent Central Asian country and the desire to explore other destinations with us.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
