If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
Since 1998, the joy, enthusiasm and commitment for the art of making people happy through traveling has not dimmed. I still have the same smile on my lips and the twinkle in my eyes, when I see a happy traveler at the end of their trip.
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Almost all of us have heard of it, but few have visited. We are talking about the Pamir Highway, also known as the M41, which traverses the Pamir territories between Dushanbe in Tajikistan and Osh in Kyrgyzstan on a journey of over 1000 km.
This route is part of the ancient Silk Road, described by Marco Polo, and takes us through valleys and villages with stunning views of the Pamir Mountains.
In this journey to Tajiquistão we are going to embark on an epic road trip with a pure and hard adventure included. Of that there is no doubt.
Trip accompanied by leader Jorge Duarte Estevão.
Today we begin our fantastic adventure to Tajikistan. Our flight will make an intermediate layover before landing in Dushanbe the next day.
Arrival in Dushande and meeting the tour leader at the airport, if traveling on the group flights.
Transfer to the hotel and free time.
This day is entirely dedicated to a city tour, where we will discover interesting facts about the Tajik people.
First we will visit Rudaki Parque, the National Library, the White House, where the national state seal is made, the Parliament Building, the Ministry of Foreign Affairs and other administrative buildings.
We have lunch after visiting the Central Museum and the move on to Kokhi Navruz, heralded as the world's largest tea house and the Independence Tower.
To feel the hustle and bustle of everyday life, we end the day at the Asian bazaar with its colorful produce, fruits and vegetables.
We drive to the village of Kalai Khum, traveling a total of 370 km with stops.
We pass through Norak where we will see the water reservoir called "Tajik Sea", but the highest point of the day is the Shurabad pass (2,267m) from where we follow the road bordering Afghanistan. You will be surprised by the unique beauty of the mountains that are already part of the Pamir Mountains territory.
Over the centuries, the Pamir have inspired the greatest explorers - Marco Polo, Hsuan Tsang, Mirza Muhammad Haida and now it will also inspire you...
We drive along the natural border, the Panj River.
Total by car: 370 km, about 7-8 hours.
Khorog is perhaps one of the smallest existing cities in the world. It is surrounded by mountains and built on the inflow of 3 rivers: the Shokhdara, the Ghund and the Panj.
Life in the mountains has made the traditions of the local people different from those of the Tajik people, and the characteristics of the people also differ. Among the Pamiris, there is a high percentage of people with blond hair, light skin, and blue eyes.
Total by car: 240 km, about 6-7 hours.
In the morning, we drive towards the Wakhan Valley. On the way we will visit the Kah-Kaha and Yamchun fortresses and on the hillside are the Bibi Fatima hot springs: mineral dense and very salty, the Bibi Fatima water is crystal clear.
There are several places of interest to stop. Above Vrang village, on a cliff with caves, stands a Buddhist complex dating from the 4th or 7th century.
In Yamg, we visit the reconstructed house of the Sufi mystic Mubarak Kadam, who died in 1910. And where there is a stone pillar with a hole, which he used to calculate the solar calendar.
Total by car: 250 km, about 6-7 hours.
After breakfast, we will trek to the meadows of the Engels and Marx peaks.
There are two possible trails leading to the meadows of Engel Peak. A shorter but much steeper one that starts in Langar, and a longer but gentler one that starts in Zong village.
The trek to the meadow, at an altitude of about 4000m, takes about 4 to 5 hours. From here we will have views of the Hindukush mountain range in Pakistan.
Overnight in Langar.
The most beautiful lakes in the Pamirs are Yashil Kul and Bulunkul (blue lakes), at an altitude of 3700 meters above sea level, are situated in the Murghab district. The color of Bulunkul's water is a subtle interplay of violet and dark blue in the sunlight. Several species of fish are found in the lake in abundance.
We will make a passage through the Khargush pass at 4344m. We will have the opportunity to see yaks, a unique species of domestic animals, traditionally used as pack animals in addition to giving milk and meat.
Upon reaching the lake, we will take a short trek of about 1 to 2 hours around it. Then we continue to Murgab.
Total by car: 270 km, about 6-7 hours.
Right on the Pamir road is located Lake Karakul (3815 m), whose name can be translated as "The Black Lake". On the way to the lake we will cross the pass of highest altitude, the Ak Baital pass (4 655 m).
Karakul is the highest mountain lake in the world, excluding those in Tibet and Titicaca. It is situated in a meteorite crater and surrounded by wet, marshy meadows and swamps with rich flora and fauna and several endemic species.
Floods and buried ice sheets shape the landscape with small hills and a variety of small streams and watercourses between 3 500 and 4 000 m.
In the afternoon we will go on a short trek around the lake and return to Murgab.
Total by car: 280 km, about 6-7 hours.
We head to Khorog via the Pamir highway, known as the M41 Pamir Tract. It is considered the second highest mountain road after the Tibet road. The road runs through mountains and hills over 4000m, such as the Koitezak Pass at 4271m, where we will pass through.
The almost inaccessible landscape and the mountains have given refuge to a unique diversity of wildlife. Among the most common species of wild mammals are the Turkestan rat, wildcat, brown bear, badger, stoat, fox, gray and red wolves.
In Pamirs there is a large and thriving population of Marco Polo sheep, the largest sheep in the world, and a strong population of the highly endangered snow leopard.
Total by car: 320 km, about 6-7 hours.
Today's destination is the Bartang valley which is one of the wildest and most memorable valleys in the Western Pamirs.
Even the Pamiri themselves consider the Bartang valley to be perhaps the most prototypical region of their homeland. On one hand, most non-Bartangi view their countrymen, especially those from Upper Bartang, with reverent respect due to their harsh living conditions, which seem to have nothing in common with those living in Khorog, the provincial capital. On the other hand, they are fascinating with their ancient traditions, which are still alive in this remote region.
We will take a 4x4 vehicle to the junction with the Jized valley, and from here we will trek for about 2-3 hours, through untouched wild cherry groves and some of the last intact forests in the region.
Total by car: 105 km, about 2-3 hours.
In the morning, we walk to the Road, where we meet our drivers and from here we proceed to Kalai Khum.
This area consists of high rocky mountains over 6000 meters high and so it was only possible to build one road here.
Passing through the Pamirs, travelers have the rare opportunity not only to marvel at the beauty of this unspoiled landscape, but also to learn more about the ethnography, history and everyday life of these mountain-dwelling people, and with that imagine how the history of humanity evolved.
On the way, we will stop in small villages to interact with the local people and see their way of life. There are villages on both margins of the river and in narrow mountain valleys.
On the other side of the river, we will see Afghan villages and gardens.
Total by car: 220 km, about 6-7 hours.
Today is the day to return to Dushanbe via the mountain road. We pass through the Khoburubot Pass at 3252m, known as the Western Pamir Tract. The road passes through the most picturesque river valley and also through amazing gorges, where we can stop to rest and photograph these magnificent landscapes.
On the way, we will also see small villages and meet their local people. Tajiks are by nature hard workers, hospitable and good-hearted. This nation greatly respects their traditions and folklore.
This trip is attractive for lovers of the exotic, curious about ethnic and cultural diversity, and captivated by the beauty of the wilderness.
Total by car: 300 km, about 7-8 hours.
At a time to be arranged, transfer to the airport to return to the city of origin.
