If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
An exploratory/prospecting trip defines itself as the first journey to a new destination, with a very small group, accompanied by a tour leader. Although there is already a basic program, the trip serves as a test.
Therefore, it is necessary to take into account that:
– there are some points in the itinerary that may not be fulfilled, either due to lack of time as a consequence of the program being too ambitious, or because there is some more interesting activity, event, experience or destination that you decided to visit;
– we will always try to obtain the minimum comfort in the hotels where we are going to sleep, but we do not know them. Less pleasant surprises may arise, and we may have to change hotels, either due to conditions or to changes in itinerary;
– the trip can be quite tiring, due to the pace of travel that will tend to be faster.
Transfers
For this trip Papa-Léguas stipulates a “group flight”. For the the travelers with the “group flight” (either bought through Papa-Léguas or online) the transfers are included.
Anyone arriving at a different time than the “group flight” can ask Papa-Léguas for an extra transfer.
Tour Leader
This is a trip of adventure and cultural discovery. The tour leader is a person with experience in the country to be visited, having a network of contacts and knowledge that facilitates interaction and a unique cultural experience. Their mission is to lead the group during the whole trip facilitating the interaction and integration of the group with the places to be visited.
The tour leader’s role should never be confused with that of a tour guide. No specific knowledge about monuments, museums, or other places of tourist interest is required of the tour leader.
If your trip includes places that, due to their historical, geological, biological or artistic complexity, need a guide, this will be hired in advance and there will be an explicit reference to his existence in the trip program.
O líder desta viagem é disponibilizado pelo operador com quem trabalhamos no destino.
Estamos a preparar o seu programa de viagem.
Aguarde por favor...
Ethiopia is a sui generis destination. Visiting it, is an immersion in one of the most diverse of African countries.
The origin of Humanity and the gateway of Christianity into the African continent are magnificent examples of the cultural and religious diversity in Ethiopia, which, with its wild nature and immense anthropological wealth, surprises any traveler.
Embarking on this journey, you will travel along the grand route of Abyssinia, delving into the roots of the country and absorbing its history while exploring the present.
We begin by getting to know the Northern region, exploring the capitals of the ancient Axumite Empire, such as Gondar, known as the “African Camelot,” or Bahar Dar (the region where the Blue Nile and the immense Lake Tana originate). We also have a few days of hiking in the Simien Mountains National Park, situated at over 3,000 meters above sea level, with stunning landscapes and the habitat of gelada baboons, among other endemic animals. The highlight of the Northern region is Lalibela, with its rock-hewn churches classified as a World Heritage site due to their uniqueness and beauty.
Equally fascinating is the Southern region of the country. In the second part of the trip, we will navigate through the Omo Valley and interact with villages and tribes of various ethnicities such as the Karo, Arbore, or Dasanech. It is an immersive experience that allows us to connect with the ancient traditions and cultures of Ethiopia.
Join us on this unique prospecting journey with travel leader Carla Henriques. It is an exploratory trip where we will discover and learn as much as possible about Ethiopia, not only through the most common attractions but also through unprecedented experiences.
Flight from the city of origin to the city Bahir Dar, with at least 2 intermediate layovers, one of them being Addis Ababa, capital of Ethiopia.
Night on board.
Upon arrival at Bahir Dar, transfer and check-in at the hotel.
Depending on the time, we will take a boat trip on Lake Tana and visit the monasteries on the islands. There are around 37 islands scattered around the lake, and 20 of which are home to churches and monasteries of immense cultural and historical interest. We will also go to the Blue Nile Falls, one of the largest in Ethiopia with a height of 45m.
At the end of the day, we return to Bahir Dar to enjoy the city life. Night in Bahir Dar.
After breakfast, we continue our journey to Gondar (175km), a city founded by Emperor Fasilidas in 1635.
The city is famous for its many medieval castles, built in the European architectural style of the Middle Ages and for the design and decoration of its churches. Visit to the castles of Emperor Fasilidas and also to the Debre Berhan Selassie church with a masterpiece of the Gondarena School of art. This beautiful Gondarena church was built during the reign of Emperor Iyasu (1682-1706), and has never been destroyed.
Night in Gondar.
Trekking from Sankaber to Geech - between 5 to 6 hours.
After breakfast we start a hike to Geech, enjoying the incredible view of the Simien Mountains on the way. We visit waterfalls and will go see the Gelada, a species of baboon that only exists in the Ethiopian highlands.
Camping in Geech (3600m).
Trekking from Geech to Imategogo and Aine Meda - between 4 to 5 horas
We start the hike to a mountain viewpoint, Imategogo. On the way, we might have a chance to see endemic wild animals - Ibex walia. After the hike, the jeeps will be waiting for us to go to Gondar.
Night in Gondar.
Today we head to Lalibela via Addis Zemen, Debre Tabor and Gashena for about 224 miles. On the way, we will enjoy the beautiful view of the countryside.
Night in Lalibela.
Lalibela with its monolithic rock-cut churches offers a glimpse into Ethiopia's medieval civilization.
In the morning we walk to Asheten Mariam monastery to visit the monastery and enjoy the beautiful view. In the afternoon, we visit the rock-hewn churches of King Lalibela. Eleven of the churches are brilliant deeds of engineering and architecture and are often referred to as the "Eighth Wonder of the World".
Night in Lalibela.
Today we go to Kombolchaby Kobo, Hayk and Dessie for about 202 miles and just enjoy the scenery.
Night in Kombolcha.
We follow our trip to Addis Abeba, around 227 miles by Kemise and Debre Birhan to Addis.
Night in Adis Abeba.
Depending on the flight schedule, we will go to the airport to check-in for the flight to Jinka.
At our arrival, the jeeps will be waiting to takes us to our next few days adventure. We drive through Mago National Park to a local Mursi tribe village. The Mursi are known for their lower lip-plates and earlobes. We will learn about the daily activities of the tribes and visit the untouched areas far away from other tourist places of Mursi villages.
After the visit, we return to Jinka for lunch and in the afternoon we go to Turmi, by way of the village of the Key Afer Banna tribe and we will also visit the village and the tribe of Hamer.
Night in Turmi.
The day will be for a day trip to Omorate, to visit the Dassanech tribe.
From this place, we can cross the Omo river in a local boat, we will enter Dassenech. Afterwards, we return to Turmi for lunch and drive to the village of the Karo/Kara tribe, known for body painting.
In the afternoon we go back to Turmi to return to Jinka for the night.
Night in Jinka.
One more day to explore the Omo Valley, and today we are going to visit the Arbore tribe.
Night in Jinka.
Day of return to Addis Abada.
Depending on the flight schedule, we will do a transfer to the airport to our domestic flight.
Last day in Ethiopia and in the capital Addis Abeba.
Depending on the flight schedule, we will visit the city and organize our transfers to the airport.
Arrival in Origin city.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
