If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.
– Upon departure from the country a payment of a fee is required, about 150.000 Rp.
– The value of the extensions program is a value per person, for a minimum of 2 persons. If you are traveling alone, supplements will apply.
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Extensive, varied, and exceptionally beautiful, this is how the Indonesian archipelago can be described, where each island represents a different way of life.
This trip is designed as a first introduction to this immense country, showing the three most representative islands:
Java is the most populated, the cultural soul of the Indonesian identity and contains important historical remains, such as the temple of Borobudur and the lesser-known Prambanan.
Bali, welcoming to visitors, but without being altered by them, surprises by its personality and its density: art, landscapes, temples, and nature.
Gili conquers any traveler for its beaches, its tranquility, and its paradisiacal beauty.
Flores, known for its authenticity, was a Portuguese colony between the XVI and XIX centuries and the starting point for the Komodo National Park, one of the most famous parks in Indonesia, known for being the habitat of the enormous Komodo dragons and where we will take a spectacular cruise through the islands off the coast of Komodo National Park.
Flight from origin city to Jakarta.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Jakarta, journey to the hotel, which is located in the airport (subject to availability at the time of reservation). Check-in from 1-2PM (time subject to confirmation) and free time.
Flight Jakarta - Yogyakarta.
Arrival in Yogyakarta, assistance at the airport and transfer to the hotel. Check-in from 2PM (time subject to confirmation) and free time.
Yogyakarta is located in the central region of the island of Java. While the city of Jakarta is the financial and economic capital of Java, Yogyakarta represents the artistic and intellectual "soul", being very pleasant to explore the city and visit its monuments and museums, emphasizing its restaurants and its cultural ambience.
In its surroundings you will find one of the main Buddhist monuments in Java and even in Asia, the Borobudur temple.
On this day, we suggest a visit to the beautiful "Bird Market" (Pasar Pasty), or the traditional Javanese dance centers.
Today we will take a cultural tour through the most interesting places in Yogyakarta.
Breakfast at the hotel, at the appointed time, meeting the guide at the hotel and starting the guided city tour in Yogyakarta, visiting the "Kraton" or the Sultan's Palace which represents one of the most charismatic examples of Javanese architecture. More than 25,000 people live inside the complex, which is locally called Taman Sari and includes markets, stores, small industries, schools, and mosques.
After visiting this iconic site, we will proceed to the village of Prambanan to visit its temples, such as the Hindu temple of Lorojongrang, built in the IX century while Java Island was ruled by the Hindu king Sanjayas, the complex consists of three interesting temples with beautifully executed bas-relief carvings.
We will have lunch at a local restaurant before heading to the charismatic IX century AD Borobudur Buddhist temple, which will surprise any traveler, both for its size (the largest Buddhist complex in the world) and its natural setting. After the decline of Buddhism and the change of rulers on the island of Java, the monument was abandoned, so it was forgotten for centuries, partially buried by layers of volcanic ash.
After your visit, we will also visit some temples in its vicinity, such as the Pawon and Mendut temples.
Return to the hotel and free time.
Early morning breakfast, check-out and at the appointed time, transfer to the railway station to take the train to Jombang / Mojokerto in East Java.
The proposed train will be the Sancaka departing at 07:25AM from Yogyakarta, subject to availability on the date of booking. This connection is about 8-9 hours long and 440 km away, so if you wish to fly and get to Mt. Bromo faster, we can send you a proposal.
Arrival at Jombang / Mojokerto railway station, meeting with the driver who will take us to Tosari (Mt. Bromo region) lasting about 3 hours without stops.
Arrival at the hotel, check-in and free time.
Today we will wake up very early so that we can leave, at 03:00AM, towards Mount Penanjakan in a 4x4 vehicle to contemplate the fabulous sunrise in the Java volcanoes region (weather permitting), an area included in the Semeru Tengger National Park.
The views from the Penanjakan platform to the Bromo, Batok and Semeru volcanoes are absolutely spectacular. We will continue to the foot of Mount Bromo, where we can climb via some stairs to its crater.
After visiting the crater of Mount Bromo, we will return to the hotel for a short rest, before continuing on our way to the volcano Iljen.
Arrival at the hotel in Ijen (approximately 252km and 8 hours).
Notes:
1. The ascent to the crater of Mount Bromo is not adapted to participants with physical limitations.
2. The ideal time to visit Mount Bromo will be the dry season (between April and November). At any time of the year it will be cold (about 2-5°C).
Today early, at 05:00AM and after breakfast, we check out and proceed by all-terrain vehicle through villages, coffee and clove plantations and beautiful stretches of Javanese rainforest.
Upon arriving at the park ranger station, we hike for about 90 minutes to the crater ridge of the Ijen volcano (2883m) to enjoy spectacular views of several volcanoes.
Inside the crater is a lake with strange colors and where we can also see fumaroles coming out of the yellow sulfur deposits, creating a surreal landscape. Due to the existence of sulfur, we can see dozens of miners carrying up the slope in bamboo baskets, sometimes weighing up to 80 kilos, the precious mineral. We descend the slope on foot and return to the vehicle that will take us to the hotel.
After a short rest, we continue to Bali by private vehicle to the boarding place for the ferry in Ketapang.
Upon arrival in Bali, the representative will be waiting for us to take us to the hotel located in Ubud (approximately 4-5 hours away).
Arrival and check-in at the hotel in Ubud.
Breakfast and at the appointed time, meet the guide to proceed on a full day tour of Ubud, Bali. Indeed, today we cover about 158 kilometers, lasting about 9-10 hours.
We start the tour by visiting the Mengwi forest, where we can observe the Sangeh monkeys, the largest on the island of Bali, and see the Bukit Sari temple.
We continue to Munduk, a region of rainforest and clove, cocoa, and coffee plantations, where we hike for about 2 hours.
We continue the tour, visiting the temple of Ulun Danu, a fruit and flower market. Our last visit of the day will be the temple of Tanah Lot, one of the most sacred in Bali.
Return to the hotel.
Breakfast at the hotel.
Free day to continue exploring Ubud or to rest at the hotel, and it is possible to request an optional tour to be arranged on site for a supplement.
Breakfast, check-out and at the appointed time, transfer to the airport (approx. 45km/1h30m) and return flight to the origin city.
Night on board.
Arrival in Origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
