If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.
– In case your flight has a layover in the USA you may need to arrange:
ESTA electronic entry visa. See this link:
https://www.cbp.gov/travel/international-visitors/esta
If you have been to any of the following countries since 2011: Iran, Iraq, Somalia, Sudan, Syria or Yemen, you can not get ESTA but a visa by going to this website: ais.usvisa-info.com
The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.
– Travelers over 75 years old, under consultation for evaluation of the situation.
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Let yourself be enchanted by an untouched paradise: the Galapagos Islands, where nature writes its own history.
Ever since Charles Darwin visited the Galapagos over a century ago, they have come to symbolize history, exotic adventures, unique animals, and breathtaking volcanic landscapes. In other words, the Galapagos Islands represent a living museum, a paradise that still exists on Earth.
Visit nine of these islands, sailing on a small vessel where you can fully enjoy the beauty of the surroundings. You will have the opportunity to go snorkeling, observe sea lions, turtles, iguanas, sharks, and various species of seabirds, such as the mythical albatross.
An unforgettable journey into the natural world of the Galapagos Islands!
Flight from origin city to Quito, with the possibility of layovers. Arrival and transportation to the hotel. Rest of the day is free.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Breakfast in the hotel and, at the set time, meeting with the guide to go on the city tour of Quito and visit the Equator line, located 30Km north of Quito, in which we’ll get the chance of stepping on both hemispheres.
The city tour includes private transportation and a bilingual guide speaking Spanish and English. Return to the hotel and free time.
Breakfast in the hotel, check-out and, at the set time, transfer to the airport for our flight to Baltra Island, located in the Galapagos Archipelago.
Baltra was a strategic point during the II World War, as it was the entryway to the Galapagos due to its airport. Upon arrival, the guide will be waiting for the travellers to take them to the ship. Arrival, check-in and briefing.
After lunch, we’ll cross the North Channel to arrive at Mosquera Island, situated between the islands of Baltra and North Seymour. Mosquera consists of a long strip of beaches of white sands, rocks and natural pools shaped by tides. This small island has a flat shape, unlike the conical shape of many other islands of the archipelago. It is an excellent location to snorkel or walk along the beaches to observe the existing fauna, highlighting the sea lions and marine birds, practically without other tourists.
Return to the ship, briefing and dinner.
Breakfast on board and continuation of the navigation to Isabela Island, the largest island in the archipelago, occupying about half of the total surface area of all the other islands combined.
We pass by Cape Berkeley and the Equator line until we reach "Vicente Roca Point". This is the perfect spot to hop on the small boat and observe the abundant and spectacular marine life through free diving or snorkeling. Here, we can observe animals such as seahorses, turtles, rays, pufferfish, and the strange and fascinating mola mola fish. We will also encounter penguins, blue-footed boobies, and other species.
In fact, this wide bay compressed into two large caves is one of the best places in the Galapagos archipelago to observe wildlife and marine life.
We return to the vessel for lunch on board. In the afternoon, we will head southeast to "Espinoza Point", located on Fernandina Island, along the northern coast of the Bolivar Channel, the stretch of sea that separates Fernandina and Isabela Islands.
We will disembark on Fernandina Island, an impressive volcano, one of the most active in the archipelago, with a crater diameter of 600 meters and a depth of 900 meters!
We will take a short walk, about 1h30, through the arid landscape and sea lion habitat to observe the lava formations, where we will find colonies of marine iguanas, penguins, pelicans, and lava cactus formations.
Before dinner, we will still have time to enjoy the waters.
Breakfast on board. We continue our navigation through the Bolivar Channel until we reach Urbina Bay, located on the west coast of Isabela Island, at the foot of Salcedo Volcano.
After disembarking, we will take a 2-hour walk along a marked trail to observe exposed shells and corals. During the walk, we will also encounter a large colony of marine iguanas, Darwin's finches, giant tortoises (from June to September), and various seabirds such as boobies.
After the walk, we will have the opportunity for another snorkeling or free diving activity to explore the bay's coastline and observe penguins and other birds.
Lunch will be on board, followed by a visit to Tagus Cove, an ancient refuge for pirates and privateers, named after the HMS Tagus, which stopped here in 1814 to observe giant tortoises. At the top of the cliff supporting the cave, we find Lake Darwin, a crater filled with saltwater.
We disembark and explore the region on foot, ascending through the Palo Santo Forest to reach Lake Darwin, where we will have spectacular views of the region, especially towards Darwin (1330m) and Wolf (1707m) volcanoes. The walk will cover a distance of about 1,2 miles and last for about 2 hours.
We will also take a small boat ride to the cliffs of the cave to observe the historic graffiti and nests of pelicans, penguins, boobies, and other species.
We can also swim in the waters of the cave.
Breakfast on board and departure for Santiago Island, located northeast of Isabela Island. Santiago is also known as James Island or San Salvador.
We will visit "Puerto Egas" or "James Bay" and take a stroll on the dark, volcanic sand. We will then continue along a marked trail on the rocks to the so-called "Salt Crater". This trail lasts for 1.5 hours and covers about 2 km.
During the walk, we can observe the iconic Darwin's finches, which inspired Darwin in his famous theory of the Evolution of Species. We may also spot endemic hawks of the Galapagos, marine iguanas, Sally Lightfoot crabs, seals, and sea lions. At the end, we can even take a swim and enjoy the beautiful waters.
Lunch on board, and after lunch, we head towards the islet called "Sombrero Chino", located 100 meters off the coast of Santiago Island. Both islands are separated by a beautiful lagoon with turquoise waters.
We will disembark on the islet for a short walk where we will observe lava tunnels. The arid landscape is dotted with local endemism, such as the "lava cactus" and "Galapagos Sesuvium".
We can also go snorkeling before returning to the boat.
Breakfast on board and today we disembark on Santa Cruz Island, the most populated island in the entire archipelago. There are a total of 5 inhabited islands.
We will visit the Charles Darwin Interpretation Center located in Puerto Ayora, the tourist capital of the archipelago. During the visit to the interpretive center, we will learn in more detail about the Galapagos giant tortoises, including their reproductive and breeding habits. The center belongs to the Charles Darwin Foundation, an international non-profit organization dedicated to the scientific study of the Galapagos Islands since 1959.
After lunch, we will visit "Quinta Primicias" where we can observe the Galapagos giant tortoise in its natural habitat. In fact, the tortoises are easily spotted, as they can be found on land, feeding on grasses and leaves. In this region of the island, we can also observe some birds such as herons, thrushes, finches, and other species.
After the walk, we return to the boat for dinner and spend the night on board.
Breakfast on the boat and visit to the Las Tintoreras Islet, off the shore of Puerto Villamil, in Isabela Island.
Disembarking in the calm turquoise waters of its bay, where we can observe sea lions, sea turtles, iguanas, rays, among other species. The bay is connected to the sea by a sandbank and, when the tide is low, the entrance is closed allowing for the observation of some great fish, such as sharks, in the reef.
Lunch on board and visit to the Arnaldo Tupiza Breeding Center. This center develops a reproduction and reintroduction program of tortoises in their natural habitat, namely the southern coast of Isabela Island.
We’ll also disembark for a short trek of around 30 minutes, in a humid area, characterized by sandy beaches, rocky cliffs and mangroves, where we can find the islands main species of migrating birds, such as sandpipers, Wilson's phalarope, ospreys, and many others.
Return to the ship, dinner and overnight on board.
Breakfast on board and departure to Rábida Island, located in the geographical center of the archipelago. It is one of the islands with a great variety of volcanic formations of the Galapagos and it is a great location to free dive or snorkel.
We’ll begin the visit to its famous brown sand beaches and, after an easy trek of around 1h, we’ll arrive in a place with unforgettable views. The island is a paradise for bird-watching, because here the rarest species are abundant, there are around 9 subspecies of finches, the Galapagos flycatcher, Galapagos hawk, brown pelican, among others.
Lunch on board and visit to the Cerro Dragon, where we’ll trek to a lagoon saltier than the ocean, located behind the beach and where we can observe flamingos and othe birds. There is a trail to a viewpoint, where we’ll be rewarded with majestic views over the bay, besides being a location for iguana nesting.
Dinner and night on board.
Breakfast on board and visit to Black Turtle Bay, which consists of a clear water beach where we can observe sea lions and black turtles, as well as several bird species.
After the visit, we’ll head to the Baltra airport, from where we’ll fly back to our origin city, via Quito. Due to the connecting flights, there will be the need of a layover in Quito, with night in a hotel, the cost is not included.
Note: The itinerary is subject to changes, the ship’s captain may have the need to do so due to weather conditions or internal regulations of the Galapagos National Park.
Arrival in origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
