If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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A trip to Costa Rica is an adventure that immerses us and connects us with the wonders of nature. Costa Rica is a small world of biodiversity and throughout the country, there are areas of geological, botanical, and faunal interest designated as national parks and nature reserves.
Dense and lush forests stretch from the Caribbean Sea to the Pacific Ocean, landscapes punctuated by volcanoes and mountains that hide incredibly beautiful spots. Whether it’s the Pacific or Caribbean coast, both convey what we commonly call a “beachside paradise,” leaving any traveler in awe when visiting.
And Costa Ricans have wisely embraced these gifts, transforming their country into an eco-tourism and adventure travel mecca in a balanced way.
Flight from origin city to San Jose, capital of Costa Rica. This city is a combination of an old and modern city, its population is known as «ticos». Arrival and airport assistance, airport transfer (around 10,6 miles, 45 minutes). Check-in and free time.
departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
If you would like to get to know the historical centre of San Jose, we advise staying an extra night.
Meeting with the guide and other participants for a regular tour, passing through the city of Alajuela, coffee plantations, fields of ornamental ferns and strawberry farms.
On our way to the volcano, we’ll visit the «Dokka Coffee State» for a delicious breakfast and a tour about the coffee plantation, where we’ll learn some techniques of its production. Afterwards, we’ll continue our route to the Poás volcano, where we’ll be able to admire its impressive crater and solfataras (sulphur fumaroles), and also learn a bit more about the ecosystems of the national park. Following to the La Paz Waterfall, where we’ll have lunch. Then, we’ll trek to the waterfall located in the midst of the tropical forest.
Inside the park, we can also visit the hummingbird gallery, the butterfly garden, the herpetarium and the feline exhibit.
This tour includes roundtrip transfers, bilingual guide, breakfast, and lunch. The following equipment is suggested: binoculars, camera, sunscreen, sun hat, hiking shoes, mosquito repellent, and a raincoat or waterproof jacket.
Check-out and meet with the guide in the San Jose hotel, at 6 AM, departure to the Caribbean region, passing by the Braulio Carrillo National Park. We’ll stop for breakfast in the restaurant of the Suerre Hotel.
Following, we’ll go to the La Pavona port, so we can go by boat through the canals of the Tortuguero National Park, for approximately 2 hours. We’ll navigate through the park’s canals where we’ll be enchanted by the wildlife. Travelling by boat will allow us to pass serenely in the canals and we’ll certainly be able to see monkeys, iguanas, alligators, butterflies and many of the 309 bird species living here.
The afternoon is free to do what you wish. You can, for example, repeat the morning boat ride in search of more wildlife.
Arrival at the Manatus Lodge, welcome drink and check-in. In the afternoon, we’ll visit the picturesque town of Tortuguero, its museums and beaches. Upon returning to the lodge, we’ll have dinner.
At night there is usually a small get-together with one or more specialists who will try to explain further the efforts made regarding animal protection. Depending on the time of the year (July to October) and depending on authorization, it may be possible to observe the hatching of turtle eggs.
Total distance from San Jose to Tortuguero: 81 miles. Approximate time of drive: 4 hours.
After breakfast, we’ll depart on a boat to explore the canals and mangroves of the National Park, to know its fauna and flora. The entrance in the National Park is not included and as a cost of 17 USD per person.
Return to the lodge to enjoy the pool and have a relaxed lunch.
Free afternoon to explore the park and dinner at the lodge.
Breakfast at the lodge and check-out to departure by boat to the La Pavona port, where we’ll then go by bus/shuttle to Guapiles. Lunch on route in the restaurant of the Suerre Hotel.
Arrival at the lodge located in Fortuna in the region of the Arenal volcano. From Guapiles to Fortuna we drive 99 miles, with a duration of approximately 2h30. The region of La Fortuna is known as the entry gate to the fabulous Arenal Volcano National Park, also located in the Tilarán Mountains region. The Arenal was the most active volcano in Costa Rica until recently, when it entered a dormant stage.
Beyond the volcano, this region has a lot to offer, including thermal streams, waterfalls, tropical forest and the Cano Negro Wildlife Reserve.
After breakfast, meet with the naturalist guide and head to the starting point of the hike in the Arenal volcano region. It's a short, scenic hike to the lava fields of the Arenal volcano, offering a magnificent lunar landscape. The volcano has a conical shape, with one side gray and the other side green, with occasional small fumaroles emitting smoke. It is recommended to wear sneakers or hiking shoes, appropriate walking attire, rain protection or a waterproof jacket, insect repellent, swimwear, and a towel.
We will also visit the Tabacon Hot Springs.
Return to the hotel and enjoy some free time.
Breakfast and, at set time, check out and transportation by shuttle to Monteverde, via Lake Arenal. Lake Arenal is the largest in Costa Rica, it is artificial and was built in 1974 with the goal of producing hydroelectricity. In natural terms, we can observe a great diversity of resident and migrating birds, or even mammals such as monkeys and the common sloth. From it we can also enjoy an excellent view of the Arenal volcano.
Arriving in the Chiquito River to embark on a boat to the other side, we’ll go on a regular bus for a journey of around 1h30 to Monteverde. The duration of this route varies according to the time of the year and rain seasons. Monteverde is located around 900m above sea level, in the Tilarán mountains, on the northwest of Costa Rica. It is one of the most emblematic of the country and a world class example regarding conservation of nature by the local community. The protected area covers around 30 thousand hectares of several private reserves, including the famous Monteverde Cloud Forest Reserve, Santa Elena Reserve and Children's Eternal Rainforest.
There won’t be a lack of spots of great natural beauty, picturesque trails, suspended bridges and a great biodiversity of animals to be explored during our stay.
Arrival at the accommodation and check-in.
Breakfast at the hotel and meeting with the guide to go on the regular tour called «Combo tour Teleférico y Puentes Colgantes con almuerzo» performed in a group.
Beginning the day with a Sky Tram ride, to one of the highest mountains in the Monteverde region, with a total of 800m of cables and breathtaking views. Arrival at an observation platform and beginning of our adventure, titled Sky Trek that, basically, consists of a zip-line system, aerial cables connecting 2 points, through which the participant slides on pulleys connected to carabiners and a harness, which allows us privileged views of the tropical forest with complete safety.
The Sky Trek course consists of 8 cables that run through 2,5 miles between 5 towers or platforms located in the San Carlos, Puntarenas and Guanacaste, Northern side and Gulf of Nicoya areas. The activity will have a duration of about 2h30.
Return to the hotel and free time to continue the exploration of the Monteverde region or rest in the hotel.
Breakfast, check-out and, at set time, meeting with the guide to go by regular shared bus to the Manuel Antonio National Park.
From the misty peaks of Monteverde, we’ll descend towards the warmest land of the Gulf of Nicoya. During our route, we’ll pass small villages until we pass the city of Sardinal, from there we’ll follow the famous Panamerican road that will take us to Puntarenas, an important Pacific port.
From Puntarenas, we’ll continue south for about 3 hours, passing by the agricultural city of Quepos, until we reach Manuel Antonio, a region famous for its exuberant tropical jungle, which sometimes meets the sand of fabulous beaches.
Today we cover a total distance of 120.5 miles, from Monteverde to Manuel Antonio, approximately 4 hours of travel. Arrival at the accommodation and free time.
This will be an unforgettable day. During this free day we can observe several animals who live among the lagoons and forests of this national park. Wildlife enthusiasts must pay attention to the foliage, because there are 100 different mammal species living in the park, as well as more than 200 birds.
Off the shore there are several islets and while we enjoy an afternoon on the beach, we may be lucky enough to see dolphins and even migrating whales swimming the ocean waves.
Possibility of performing optional activities, like catamaran tours or horseback rides, among others, or simply walking the trails of the park and going to the beach.
Breakfast, check-out and, at set time, departure in shared transportation to San Jose. During our route, we’ll pass the coastal town of Jaco, a mountain range and the cities of Santa Ana and Escazú, before reaching San Jose.
This transfer can be done in the morning or afternoon.
The total distance from Manuel Antonio to San Jose is 104 miles, approximate 3 hours time of drive.
At set time, we’ll meet in the hotel in San Jose and transfer to the airport.
Arrival at origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
