en +351 21 845 26 89 / 90 geral@papa-leguas.com
+351 21 845 26 89 / 90 geral@papa-leguas.com

Mayans, jungles and volcanoes

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Beaches of Belize
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Condições Gerais
Trip Guatemala Tikal Ruins

Mayans, jungles and volcanoes


Condições Gerais

The present program/online catalog is the informative document in which the current general conditions are included. They constitute, in the absence of a separate document, the travel contract.
 
The information is binding for the agency, except for some of the present conditions: 
  • If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;

  • Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.

These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.

The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.


1. ORGANIZATION

The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22,  7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.

2. REGISTRATIONS

At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.

The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.

INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:

According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:

           i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;

          ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;

         iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting. 

3. COMPLAINTS

Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.

In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:

i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.

ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.

iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.

4. LUGGAGE

1) The agency is responsible for the luggage in the legal terms;

2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.

3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.

4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.

5. LIMITS

The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.

Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:

a) € 441,436, in case of death or physical injury;

b) € 7,881, in case of total or partial loss of baggage or its damage;

c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;

d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;

e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.

Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:

a) € 1,397, in total;

b) € 449 per item;

c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.

The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.

6. RESERVATION EXPENSES

For each reservation the following will be charged:

Reservation Expenses:

  • Portugal: 15€ (fifteen euros);
  • Remaining Countries: 30€ (thirty euros).

Alteration Expenses:

For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.

7. DOCUMENTATION

The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.

Travel in European Union: 

  • Clients (regardless of age) traveling within the European Union must possess the respective civil identification document (passport; ID card, Citizen Card).
  • To receive medical assistance, they must carry the corresponding European Health Insurance Card.
  • Nationals of non-EU countries should consult specific information regarding the necessary documentation for travel with the embassies/consulates of their countries of origin.

Travel outside the European Union:

  • Clients (regardless of age) traveling within the European Union must possess the respective civil identification document (passport) as well as a visa, if necessary (get this information from the agency at the time of booking);
  • Nationals of non-EU countries should consult specific information regarding the necessary documentation for travel from the embassies/consulates of their countries of origin.
8. CHANGES

If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.

Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.

9. ASSIGNMENT OF REGISTRATION (CONTRACT POSITION)

The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.

The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.

 

10. ALTERATIONS

Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.

11. CANCELLATION OF THE PROGRAM BY THE AGENCY

When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.

12. PRICE CHANGES

The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.

13. REFUNDS

Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.

 

 

14. IMPOSSIBILITY OF COMPLIANCE

If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.

If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.

15. WITHDRAWAL (TERMINATION)

The client or their companions are free to cancel the trip at any time.

i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.

ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.

iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.

16. CANCELLATION

If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:

i) Being immediately refunded all amounts paid;

ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.

17. RESPONSABILITY

The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.

18. VAT

The prices mentioned in this program already include the Value Added Tax at the current rate of 23%

19. VALIDITY

This program is valid from 01/01/2022 to 12/31/2022

20. NOTES
  • The remaining special conditions will be included on the page of each destination and trip - in the particular conditions - and they are part of the travel contract.
  • These general conditions may be supplemented by any other specific conditions agreed upon by the agency and the client.
  • The program prices are based on the average exchange rate of the dollar, so any significant deviation from this currency may result in a revision of the travel prices, as stated in the "price alteration" clause.
  • Due to constant fluctuations in fuel prices, there may be changes to the fuel surcharge included in the price, as stated in the "price alteration" clause.
  • The hotel categories presented in this brochure comply with the quality standards of the host country. However, they may be replaced by similar ones if, due to reasons beyond the agency's control, it is not possible to maintain or confirm the existing reservation. The agency will promptly inform the client once they become aware of such situations.
21. GENERAL INFORMATION

Arrival or departure times:

Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.

Hotels / Apartments:

Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.

Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.

The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.

Meals:

Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.

On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.

Check-in and check-out times:

The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.

In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.

Special conditions for children:

Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.

Insurande:

The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.

The maximum age limit, for the insurance, is 75 years-old.

22. DATA PROTECTION AND PRIVACY POLICY

See our full Data Protection and Privacy Policy here.

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Details of viagem
  • Conforto
  • Dificuldade
  • Duração 10 dias
  • Inscrições 2 - 12 people
  • Idade 14 - 75
  • Tipo de viagem Discovery
  • Destinos Guatemala
  • Alojamento Hotel

Join us on this adventure in Guatemala! Discover the land of the Mayans where lush jungles, majestic volcanoes, and an ancient culture await you.

For those who don’t have much time to explore this incredible country, we have crafted an itinerary that allows you to see what is truly unmissable. We have included iconic visits to Antigua, Lake Atitlan, Chichicastenango, Panajachel, Pacaya Volcano, and the unmissable archaeological complex of Tikal.

In a compact journey, we unravel the magic of a land and its people who have woven a breathtaking natural and human landscape for centuries.

 

Why this viagem is a must?
  • Lose yourself in Antigua's colonial architecture;
  • Climb an active volcano;
  • Sail on the most beautiful lake in the world, Atitlan;
  • Bargain your purchases at indigenous markets;
  • Immerse in Mayan history in Tikal.

Included

  • Local guides in Antigua, Volcano de Pacaya, Chichicastenango, archaeological ruins of Tikal;
  • 8 Hotel nights in double room;
  • Meals: 8 breakfasts and 1 lunch (drinks not included);
  • Flight Guatemala City - Flores;
  • Transfers airport - hotel - airport (see specific conditions);
  • Public transport in Antigua, Panajachel, Chichicastenango;
  • Travel insurance and assistance.

Extensão: Beaches of Belize

  • Flight Flores - Belize City;
  • Private transfers;
  • 3 Nights in eco-lodge in a double room;
  • Meals: 3 breakfasts;
  • Speedboat Flores - Guatemala City - Flores;
  • Travel insurance and assistance.

Excluded

  • International flights;
  • All optional visits and activities;
  • Any type of gratuity;
  • 3 USD tax per person, charged when leaving Guatemala;
  • All personal expenses;
  • Any item not mentioned as included.

Extensão: Beaches of Belize

  • All personal expenses;
  • Any type of gratuity;
  • Any item not mentioned as included.
Mapa
Itinerary

Dia 1 Flight Origin city - Guatemala & Antigua

The day is spent traveling to Guatemala City. Arrival, assistance at the airport and transfer to the city of Antigua, around 1 hour away approximately.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.

Since we will be flying west, it is expected that the arrival time will still be during travel day one. If for some reason the flight arrives already on day two of the trip, the traveler may consider leaving one day earlier, adding an extra night in Antigua (at the client's expense).

Alojamento: HotelRefeições: X
Conforto: Dificuldade:

Dia 2 Antigua City Tour

Breakfast at the hotel and at the appointed time, around 9:30AM, meet with the guide and start the city tour in Antigua.

Today we will visit one of the oldest cities in the American continent, founded by the Spanish in 1543, the city was classified by UNESCO as a World Heritage Site due to its rich built heritage, which includes its churches, convents, streets and old buildings, which give the city a charm and personality of its own.

In the afternoon we will visit the villages of San Antonio de Aguas Calientes and San Filipe de Jesus, the first, famous for its ceramics and fabrics.
In the late afternoon, return to the hotel.

Alojamento: HotelRefeições: Pequeno-almoço
Conforto: Dificuldade:

Dia 3 Pacaya Volcano

Around 6AM, breakfast will be lunch-box and transportation will be waiting for you for a trip of about an hour to the base of Pacaya, one of the most active volcanoes in the Antigua region, which we will climb.

The ascent, which we can classify as easy, is done on footpaths. The whole hike will take about 3/4 hours, depending on the time spent near one of the secondary cones of the volcano. Once we arrive at the base we will take the transport that will take us back to Antigua.

Rest of the afternoon is free to explore the city. Accommodation in Antigua.

Alojamento: HotelRefeições: Pequeno-almoço
Conforto: Dificuldade:

Dia 4 Antígua - Chichicastenango - Panajachel

After breakfast we will leave for Chichicastenango.

Market days in Chichicastenango are on Tuesdays and Sundays and we will visit accompanied by a local guide. Visiting this market is an incredible experience, the colorfulness of the market, the disparity of products such as wooden masks, fruits and vegetables, fabrics, and the most varied pieces of pottery transport us to a medieval style market underlined by the traders Quiche language. You can also taste the local food and gaze at the numerous flowers for sale on the stands. These flowers are bought by believers as an offer to God in the nearby church. This market is a unique experience.

After lunch we will depart on a journey of about 3 hours that will take us to Panajachel, one of the "gateways" to Lake Atitlan. This lake is considered by many as one of the most beautiful natural landscapes in the world.

Alojamento: HotelRefeições: Pequeno-almoço
Conforto: Dificuldade:

Dia 5 Navigation in Lake Atitlan - Panajachel

Between 8-8:30AM we leave the hotel taking a short walk to the pier to sail on Lake Atitlan by speedboat.

We will have a panoramic view of the village of San Pedro and visit the village of San Marcos and the bay of San Tiago; these are three of the twelve villages existing on the shores of the lake, all of them, places of great natural beauty and great anthropological importance, whether for their traditions or their handicrafts.

We will also visit the church and brotherhood of Maximon. Return to Panajachel and night in the hotel.

Alojamento: HotelRefeições: Pequeno-almoço
Conforto: Dificuldade:

Dia 6 Panajachel - Antigua

Free morning. At 3PM we will meet at the hotel to continue to Antigua, a trip of approximately 3h30.

Arrival, check-in at the hotel and free time.

Alojamento: HotelRefeições: Pequeno-almoço
Conforto: Dificuldade:

Dia 7 Antigua. Flight Guatemala City - Flores

Free morning and at the appointed time we will leave for Guatemala City's international airport to take the flight to Flores.

Flores is a small island in the Petén Itza Lake. A bridge connects the village with the city of Santa Elena and San Benito. This entire complex is generically known as Flores.

Alojamento: HotelRefeições: Pequeno-almoço
Conforto: Dificuldade:

Dia 8 Tikal National Park. Flight Flores - Guatemala City

In the morning we will leave for Tikal National Park.

Tikal was one of the biggest population and cultural centers of the Mayan civilization. The name "Tikal" means "Place of Voices" or "Place of Languages" in the Mayan language. Scholars estimate that at its peak, the city had a population of between 100,000 and 200,000 inhabitants.

The site features hundreds of significant ancient buildings, only a fraction of which have been scientifically excavated in decades of archaeological work. The most prominent surviving buildings include six large platform pyramids (or stages) supporting temples on their tops. They were numbered geographically by early explorers, and were built in the later period, between the 7th and early 9th centuries.

After lunch, taken at the archaeological site, we will return to Flores to fly to Guatemala City. Free time and night in a hotel in Guatemala.

Note: The lunch included in the program is without drinks.

Alojamento: HotelRefeições: Pequeno-almoço, Almoço
Conforto: Dificuldade:

Dia 9 Flight Guatemala City - Origin city

At the appointed time we will be transferred to the airport to board the flight to the Origin city. Night on board.

Alojamento: XRefeições: Pequeno-almoço
Conforto: Dificuldade:

Dia 10 Arrival in the city of origin

Arrival in Origin city and end of Papa-Léguas services.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.

Alojamento: XRefeições: X
Conforto: Dificuldade:

Extensão: Beaches of Belize
FAQs

Is this trip for me?

If you are interested in Mayan culture, if you want to get to know a country framed by lakes, volcanoes and rainforest with deep indigenous traditions, then this trip is for you.

Who will guide this trip?

On this trip we will be accompanied by local guides.

What kind of accommodation do I stay in during this trip?

We will stay in cozy 3-star hotels with private bathrooms.

What kind of transportation do we use on this trip?

On this trip we will use various types of transportation, from private vehicle to public transport, via boat on Lake Atitlan or internal flight on the Guatemala City - Flores connection.

Are arrival and departure transfers included?

Yes. They are included if they are within the itinerary dates. If you decide to go earlier or extend your trip, consult us.

Does Papa-Léguas handle the flights?

Papa-Léguas sends you a flight proposal. Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification. After you receive the flight simulation, you can choose to buy from Papa-Léguas or another agency, or online.

Where do I meet the group?

You will meet the group in Antigua, at the accommodation. After your registration you will receive more detailed information about the meeting times.

If I sign up alone, do I have to pay an individual supplement?

Not necessarily. If you do not wish to stay alone in the accommodations, you can share them with another person who is signed up. Papa-Léguas may group travelers who sign up individually for the same trip in pairs, by sex and chronological order of registration, and if the number of participants is odd, the traveler who stays alone must pay the respective individual supplement.

Can I drink tap water in Guatemala?

No. We don't advise it. Take your own filter or fill your canteen at places that the guides tell you are safe. You can always buy bottled water or ask for to fill your canteen with boiled water at breakfast.

How much money should I bring for my personal expenses?

For basic expenses, such as meals not included in the program or gratuities, we tell you that about 300 euros will be enough.

Is insurance included in the land program? What does it cover?

It is not included for those departing from outside of Portugal, whether they are Portuguese citizens or not. Contact Papa-Léguas for further clarification. For more information about the policy, see our travel insurance page

What documentation do I need to go on this trip?

The necessary documentation may vary, depending on your nationality, the country of origin and the places you will travel to. For further information, consult the relevant embassy websites or contact Papa-Léguas.

What equipment is essential for this trip?

Comfortable clothing is the quickest answer. Besides the obvious, you should take hiking shoes, a bathing suit, insect repellent, day pack, etc., all packed in a backpack or duffel bag. Rigid bags, while not prohibited, are not recommended at all. When you sign up you will receive a detailed list of the equipment you will need.

What are the health restrictions for entering the country?

Health restrictions may vary, depending on various factors, such as your country of origin. We recommend scheduling a Travel Medicine consultation before your trip. For further information, consult the websites of relevant agencies or contact Papa-Léguas.

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