If the changes in the following conditions have been clearly communicated in writing to the client before the conclusion of the contract and they are properly provided for in the program;
Any changes subsequent to the conclusion of the contract are subject to prior agreement of both the agency and the client, except as provided in the "impossibility of comply" clause.
These general conditions comply with the provisions of Decree-Law 61/2011 of May 6th, as amended by Decree-Law 199/2012 of August 24th.
The general conditions, which refer to an organized trip described in this program, along with the specific conditions provided to the client in the travel documentation at the time of booking, constitute the travel contract that binds the agency and the client.
The technical organization and sale of the activities included on this website are the responsibility of Papa-Léguas, a travel and tourism agency, with home office at Rua Manuel Assunção Mestre, nº22, 7780-199 Castro Verde, registered in the Commercial Registry Office of Lisbon with Taxpayer Identification Number 504163590. It has a share capital of €99,759.60 (ninety-nine thousand, seven hundred and fifty-nine euros and sixty cents). Papa-Léguas is also registered with the National Registry of Travel Agents and Tourism Operators (RNAVT) nº2275 and the National Registry of Tourist Animation Agents (RNAT) nº67/2014.
At the time of registration the client must deposit 30% of the service price, paying the remaining 70% up to 21 days before the service begins. If the registration takes place 21 days or less before the service begins, the total price of the service must be paid at the time of registration. Papa-Léguas, Agência de Viagens e Turismo Lda. reserves the right to cancel any booking that has not been paid for under the conditions mentioned above. Reservations are subject to the obtaining of a confirmation from suppliers for all services.
The prices of tours are presented per person and based on the occupation in a room shared by two people. The organizing agency will group clients who sign up individually for the same tour in pairs, by gender, and in chronological order of registration. Clients who are singled out must pay the respective individual supplement, when required by the service provider.
INFORMATION UNDER LAW N.º 144/2015 OF SEPTEMBER 8:
According to Law No. 144/2015 of September 8th, we inform that the customer may resort to the following Alternative Consumer Dispute Resolution Entities:
i) Customer Authority of Travel and Tourism Agencies at provedorapavt.com;
ii) Arbitration Commission of Tourism in Portugal at turismodeportugal.pt;
iii) Or any of the entities indicated in the list provided by the Directorate-General for Consumer Affairs at http://www.consumidor.pt, which we recommend consulting.
Complaints will only be considered if submitted in writing to the agency within a maximum period of 30 days after the completion of the services.
In the event of a complaint regarding non-compliance with contracted services, the customer may activate the Travel and Tourism Guarantee Fund provided for in DL 61/2011 of May 6, in its current wording, by submitting the respective complaint:
i) To the Customer Authority, as Papa-Léguas, Travel and Tourism Agency Ltd., is a member of the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. To benefit from this service, you must submit your written complaint within 20 business days after the end of the trip. Agencies are bound to comply promptly with any decisions issued by this entity.
ii) To Tourism of Portugal I.P. at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) the cancellation of the trip attributable to the agency; (iii) the date of knowledge of the impossibility of its realization due to the agency; (iv) the closure of the establishment.
iii) To any of the entities listed on the website of the General Directorate for Consumer Affairs at http://www.consumidor.pt.
1) The agency is responsible for the luggage in the legal terms;
2) The Client has the obligation to complain to the service provider at the moment of subtraction, deterioration or destruction of luggage.
3) In international transport, if the luggage is damaged, the complaint must be made in writing to the carrier immediately after the damage is verified, and no later than 7 days after delivery. If the luggage is merely late in delivery, the claim must be made within 21 days from the date of delivery.
4) The presentation of such a claim will be an essential basis for Papa-Léguas, Agência de Viagens e Turismo Lda. to hold responsible the entity providing the service.
The responsibility of the agency will be limited to the maximum amount that can be demanded from the service providers, in accordance with the Montreal Convention of May 28, 1999, on International Air Transport, and the Bern Convention of 1961, on Rail Transport.
Regarding maritime transport, the liability of travel agencies, concerning their clients, for the provision of transport services or accommodation, when applicable, by maritime transport companies, in the event of damages resulting from their willful misconduct or negligence, will be limited to the following amounts:
a) € 441,436, in case of death or physical injury;
b) € 7,881, in case of total or partial loss of baggage or its damage;
c) € 31,424, in case of loss of a motor vehicle, including the baggage contained therein;
d) € 10,375, in case of loss of baggage, whether accompanied or not, contained in a motor vehicle;
e) € 1,097, for damages to baggage resulting from the damage to the motor vehicle.
Where applicable, the liability of travel agencies and tourism for the deterioration, destruction, and theft of baggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
a) € 1,397, in total;
b) € 449 per item;
c) The value declared by the client regarding the items deposited under the custody of the tourist accommodation establishment.
The agency's liability for non-bodily damages may be contractually limited to an amount corresponding to five times the price of the service sold.
For each reservation the following will be charged:
Reservation Expenses:
Alteration Expenses:
For each alteration (names, dates, type of apartment or room, travel, etc) : 50€ (fifty euros). Please note that the acceptance of such changes depends on the acceptance by the respective suppliers.
The client must have their personal or family documentation in good order (identity card, military documentation, authorization for minors, visas, vaccination certificates, and any other documents that may be required). The agency disclaims any responsibility for visa refusal or the client's denial of entry into a foreign country. The client is solely responsible for any costs incurred as a result of such a situation.
Travel in European Union:
Travel outside the European Union:
If the travel suppliers involved allow it, whenever a customer who is registered for a particular trip wishes to change their registration to another trip or the same trip with a different departure date, or any other changes, they must pay a fee as alteration expenses. However, if the change takes place 21 days or less before the departure date of the trip for which the customer is registered, or if the service providers do not accept the change, the customer will be subject to the expenses and charges specified under the “cancellation (termination)” section.
Once the trip has started, if a request is made to change the contracted services for reasons not related to the agency (e.g., extending the number of nights of stay, changing the flight), the prices of the touristic services may not correspond to those published on the website that prompted the contract.
The customer may transfer their registration by being replaced by another person who meets all the required conditions for the trip, provided that they inform the selling agency at least seven days in advance and such transfer is possible under the applicable air transport regulations. In the case of cruises and air travel, the prescribed period will be fifteen days in advance.
The transfer of the registration makes both the transferor and the transferee jointly responsible for the payment of the trip price and any additional charges incurred.
Whenever there are external reasons that justify it, the organizing agency may change the order of the itineraries, modify the departure times, or substitute any of the planned hotels with others of similar category and location. The agency must inform the client of such changes as soon as they become aware of them.
When the tour is dependent on a minimum number of participants the Agency reserves the right to cancel the organized tour if the number of participants reached is less than the minimum. In such cases, the Client will be informed in writing of the cancellation within 15 (fifteen) days.
The prices in the program are based on the costs of services and exchange rates in effect on the date of printing of the program, and are therefore subject to change resulting from variations in the cost of transportation or fuel, duties, taxes, fees, and exchange rate fluctuations up to 20 days prior to the date of departure.
Once the tour has begun, no refund is due for services not used by the client due to unforeseeable circumstances or for reasons attributable to the client, except for refunds by the respective suppliers. Failure to provide services foreseen in the travel program for reasons attributable to the organizing agency and if it is not possible to replace them with equivalent ones, entitles the client receive a refund for the price difference between the originally anticipated services and the services actually provided.
If, prior to the start of the journey and due to circumstances beyond the control of the organizing agency, it becomes unable to fulfill any essential service included in the travel program, the client has the right to cancel the trip and immediately receive a refund of all amounts paid, or alternatively, accept a modification and possible price variation.
If the aforementioned circumstances beyond the control of the organizing agency result in the cancellation of the trip, the client may choose to participate in another organized trip of equivalent price. If the proposed replacement organized trip is of a lower price, the client will be refunded the price difference accordingly.
The client or their companions are free to cancel the trip at any time.
i) Such cancellation implies that the client is responsible for the payment of all charges arising from the beginning of the fulfillment of the contract and their withdrawal, as well as a percentage that can go up to 15% of the price of the trip.
ii) If applicable, the client will be refunded the difference between the amount paid and the aforementioned amounts.
iii) The cancellation of travel services/organized trips whose reservation has been made using the voucher issued under Decree-Law No. 17/2020 of April 23rd is subject to a cancellation fee equal to the price of the service, in order to prevent simulated or fraudulent reservations made solely with the intention of anticipating the receipt of the voucher-entitled values.
If for reasons not attributable to the client, the agency has to cancel the organized tour before the departure date, the client can choose to:
i) Being immediately refunded all amounts paid;
ii) Optionally, choose to participate in another organized tour and be refunded for any difference in price.
The liability of the travel agency organizing the trips included in this program and arising from the assumed obligations is covered by a civil liability insurance policy with Fidelidade Insurance Company, under policy number 9257343, for an amount of 75,000€ (Seventy-five thousand euros), in accordance with the applicable legislation.
The prices mentioned in this program already include the Value Added Tax at the current rate of 23%
This program is valid from 01/01/2022 to 12/31/2022
Arrival or departure times:
Departure and arrival times are stated in the local time of the respective country of destination and according to respective airline schedules at the time of printing this program, and may therefore be subject to change.
Hotels / Apartments:
Apartments - In case the accommodation is contracted in apartments, the client is responsible for informing the number of people that will occupy the apartment. If there are more people than booked, the apartments may refuse admittance.
Hotels - The prices shown are per person and are based on double occupancy. Not all hotels have triple rooms and usually an extra bed is placed in the room, which may not be of equal quality. In rooms equipped with two beds or a double bed, the triple may consist only of those beds.
The list of hotels and apartments in the program is indicative, as is their category, which is based on local criteria and classifications that are sometimes different from those used in Portugal.
Meals:
Unless otherwise indicated, the prices shown for the Half Board and Full Board supplements do not include drinks.
On arrivals at the hotel after 7PM the first meal service will be breakfast the next day, on the last day and except for the possibility of late check-out, the last service of the hotel will be breakfast.
Check-in and check-out times:
The check-in and check-out times on the first and last day, will be defined according to the first and last service. As a rule, without binding character, the rooms can be used from 2PM on the day of arrival and should be left free by noon (12PM) on the day of departure.
In the apartments, the entry takes place generally at 5PM on the day of arrival and must be left free by 10AM on the day of departure.
Special conditions for children:
Given the conditions applied for children (destination and provider) it is recommended to always question the special conditions that may apply to the tour in question.
Insurande:
The agency offers the sale of insurance that can be purchased depending on the tour to guarantee assistance situations and cancellation expenses.
The maximum age limit, for the insurance, is 75 years-old.
See our full Data Protection and Privacy Policy here.
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This trip to Kyrgyzstan and its landscapes show us its wild and immaculate beauty, where its habitants keep their ancestral traditions and millennial culture. From a traveler’s perspective, it is a unique opportunity not to be missed.
Indeed, Kyrgyzstan and its people have stopped in time and are proud of it. In the region of the beautiful mountains, called “celestial”, the nomads still live as their ancestors lived centuries ago, simple lives dependent on pastoralism and their migratory flows, known as transhumance and which originated a peculiar life characterized by their cozy tents, the yurts.
This is a surprising trip in a country of surprising discoveries and the most convincing metaphor for this trip is that it will be a journey through time in the heart of Central Asia.
The day will be reserved for the flight.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
Arrival in Bishkek, airport assistance and transfer to the hotel in Bishkek (about 30 km, 40 minutes). Check-in from 2PM.
Meeting the guide and city tour of Bishkek, including the city's central square, called Ala-Too, which hosts the main state events and celebrations in the Kyrgyz capital. The square was inaugurated in 1984 to celebrate the 60th anniversary of the Kirghiz Soviet Socialist Republic, at the time with a statue of Lenin in its center, which has since been removed.
After lunch in a local restaurant, we'll visit the city's famous market, called Osh Bazaar. And as soon as we cross the doors of the bazaar, we enter a different world, sustained by an oriental atmosphere and a kaleidoscope of people, goods and colors.
Dinner in a traditional restaurant, where we can taste a bit of the Kyrgyz cuisine.
Departure, after breakfast, to explore Burana, Iskra and Cholpon Ata, in a total of 290 km.
We start the day with a visit to the Burana Tower, one of the most visited monuments in Kyrgyzstan and an important minaret in the Chuy Valley, located in the north of the country and close to Bishkek. The tower is surrounded by funerary monuments, mausoleums and the ruins of an ancient castle, remains of the ancient city of Balasagun from the IX century.
Lunch in the village of Iskra with a Doungane family (Chinese Muslim refugees), where we will enjoy their cuisine.
Then, we leave for the peculiar city of Cholpon Ata, located on the shores of Issyk-Kul Lake, to visit the famous petroglyphs, located in a museum area of 42 hectares, a space made up of engraved stones and tombs dated between the II century BC and IV AD.
Afterwards, we'll head to the hotel located on the shores of the lake where we can relax on its beaches and take a dip in its waters.
Dinner in a restaurant is included.
After breakfast, we will check-out from the hotel and head east to visit the stunning Grigorievskoe and Semienovskoe gorges, the main highlights of the Issyk Kul region. These natural wonders offer the perfect opportunity for a leisurely walk and exploration.
Lunch will be a picnic or in a local restaurant, en route.
Arrival in Karakol, where we'll visit its Orthodox church and the Dungan mosque.
On this day we plan to travel around 160 km.
We'll have dinner in a local restaurant.
Breakfast at the hotel and departure to the gorge of Karakol, located 30 minutes from the hotel.
Due to its natural beauty, this is the ideal place to go on a trek of about 7 kilometers / 4 hours. Slowly and at our own pace, we will depart from the ski resort to a place with beautiful views of the "Celestial Mountains", one of the most iconic places in the country.
After a short rest in these clean mountain air stops, we'll return to Karakol for lunch in a local restaurant.
Then, we'll visit the Museum of Przhevalsky, which will surprise us with its collection that portrays the geographical exploration of Central Asia, where the scientist and geographer Nikolay Mikhaylovich Przhevalsky had a fundamental role.
Before dinner, we will take a boat ride on Lake Issyk Kol to enjoy its natural beauty, with the imposing Heavenly Mountains of Tien Shan in the background.
Today we leave Karakol to drive along the southern shore of Issyk-Kul Lake towards the Jety Oguz gorge.
At the entrance to the gorge, which is about 40 kilometers long, there is a well-known red rock formation that gives the name to the gorge, as Jety Oguz in Kyrgyz means "Seven bulls", being similar in color. We will go on a trek of about 1 hour before heading to another gorge, called Barskoon, known for its waterfalls, one of the most emblematic being the Tears of the Snow Leopard Falls and where we can find the monument to the first Soviet astronaut Yuri Gagarin.
Departure to the guesthouse run by a Russian family, check-in and dinner at the accommodation.
Today we will travel around 135 km.
After breakfast at the accommodation, check-out and beginning of a 170 km journey with several stops.
We continue along the shores of the large lake of Issyk Kul. En route, we'll visit the Skazka canyon, which in Russian means "fairytale" and it will not be difficult to see why. In addition to the beautiful rock formations, resembling some medieval castle towers, the colors are magnificent, full of ochers and oranges, being a true masterpiece of Nature. We will go on a trek in the region for around 1 to 2 hours.
We will continue to Bokonbaevo, where we will meet a hunter who hunts with eagles and will show us their feats. Indeed, in Kyrgyzstan, this is an ancestral practice of nomadic people.
Lunch in a guesthouse or similar establishment.
Our next stop will be the town of Kyzyl Tuu where a local family will reveal the secrets of building yurts, the Kyrgyz nomadic tents.
Dinner in the guesthouse in Kochkor, where we'll spend the night.
After breakfast, we will return to the road to continue the journey of 240 kilometers, now to Tash Rabat, an ancient stopover for caravans on the Silk Road.
On the way, we'll go by the Dolon mountain pass located at an altitude of 3030 meters. We will also stop for lunch in the city of Naryn.
Today we will spend the night like "true Kyrgyz nomads" as we will be accommodated in a yurt located in a camp in Tash Rabat, a historic site on the Silk Road, founded by monks in the X century.
Note: 2 people per yurt, with shared bathroom, shower and sauna.
Today, we will go to the stunning Song Kul Lake by crossing the mountain pass called "Moldo Ashu," which stands at 3400 meters above sea level. From there, we can enjoy breathtaking views of the surrounding region.
From the Moldo Ashu viewpoint, we catch a glimpse of Song Kul Lake in the distance, appearing small amidst the scenery. However, as we get closer, the true magnitude and beauty of the lake reveal themselves.
Upon arrival at the campsite, located by the lake, we feel the immense hospitality of the people and will have another opportunity to learn and experience the traditions and daily life of the nomads of Kyrgyzstan.
Night in yurt and dinner in the campsite.
Note: 2 people per yurt, with shared bathroom, shower and sauna.
Today we travel around 260 km by vehicle.
Today is the day to return to the capital of Kyrgyzstan, Bishkek, on a journey of around 350 km.
The return to civilization is done calmly, descending via Kalmak Ashu (a mountain pass located at about 3400 meters above sea level) and passing again through the Boom Gorge.
Lunch will be in a local restaurant in Kochkor.
When we arrive in Bishkek, if we have time, we'll visit the local market in the late afternoon and enjoy a farewell dinner.
Departure to the accommodation, check-in and free time.
Breakfast and at set time, transfer (30 km / 40 minutes) to the airport for the return flight.
Note: the arrival/departure dates may vary, depending on your origin city. If you have any doubts, contact Papa-Léguas for further clarification.
End of Papa-Léguas services.
